WeAssure

ITC Hotels’ commitment towards health, hygiene

& a safe environment

PLATINUM LEVEL
CERTIFICATION

ITC Hotels is the first hotel chain in the world to receive a Platinum Level
Certification from DNV, under its My Care Infection risk management program, for
WeAssure

DNV is one of the world’s leading certification bodies that helps organizations manage risk & assure business performance.
The WeAssure programme is ITC Hotels' commitment

Winner of Best Safety Protocol

at Travel + Leisure India’s Best Awards
2020
DESIGNED IN COLLABORATION WITH MEDICAL
PROFESSIONALS & DISINFECTION EXPERTS

PLATINUM LEVEL
CERTIFICATION

DNV's proprietary infection and emergent pathogen risk-prevention

framework has reviewed and helped in further upgrading ITC Hotels‘
hygiene and safety programme - WeAssure - rating it with their Platinum
Level Certification. The result is an elevated health, hygiene, and safety
standard for the well-being of guests and associates, which will
constantly evolve to meet national and
international regulations as wellas
industry-best practices.
DNV is one of the world’s leading certification bodies that
helps organizations manage risk & assure business performance
ITC Hotels is the first hotel chain in the world to receive a Platinum Level Certification
from DNV, under its My Care Infection risk management program, for WeAssure

ACCLAIMED EXPERTISE IN
DISINFECTION & HYGIENE
Integrating Savlon's trusted know-how in germ protection towards
bringing thought leadership in the WeAssure programme.

The following are our detailed programme guidelines.

ARRIVAL EXPERIENCE
 ARRIVAL EXPERIENCE

Arrival Protocol
1 All guests undergo a mandatory contact-less temperature
check.

2 Guests are offered face masks on request

Re-Engineered Processes
1 All associates wear PPE (Personal Protective
Equipment) at all times, while adhering to stringent
safety norms and hygiene protocols.

2 Express check-ins are encouraged to reduce time spent

upon arrival. The mandatory guest details for
registration
are requested in advance through a digital medium.
Pre-registered guests only need to sign the
registration card at the time of check-in.

3 Inof check-in,
case of any documents being required at the time
guests are encouraged to share digital
scans
via email to minimise contact.

4 Guests have the option of making contact-less payments

from the room via a digital payment link during check-
out.
STAY EXPERIENCES
 STAY EXPERIENCES

Sanitised Rooms
1 High-touch surfaces are sanitised on a frequent basis
using globally recognised disinfectants.

2 Physical collaterals have been replaced with digital

communications accessible through a QR code. Only
mandatory communication is placed in rooms.

Laundry Services
1 Lavanderia - ITC Hotels' signature laundry service uses
recommended wash cycles and anti-bacterial detergents.

2 Wash temperatures are maintained at 70 degrees Celsius.

DINING EXPERIENCES
 DINING EXPERIENCES

Re-Engineered Service Design

1 Equipment)
All service associates wear PPE (Personal Protective
and adhere to stringent safety norms and
hygiene protocols.

2 industry
All crockery, cutlery, glassware is sanitised as per
standards.

3 Option available for contact-less ordering through

e-menus supported with digital billing via online
payment.
HEART OF THE HOUSE
 HEART OF THE HOUSE

Heart of the House

1 All associates and chefs wear prescribed PPE (Personal

Protective Equipment) and adhere to stringent hygiene
and safety protocols by using food-grade sanitisers and
disinfectants.

2 Proper food temperatures are duly regulated and

maintained at all times in the kitchen.

3 In-house microbiology lab for testing the quality of raw

materials, cooked food, the environment and more, to
benchmark world-class standards.

4 Processes and vendor management protocols as per

industry standards along with stringent santisation
measures and more, in place.

5 arresters
Advanced infrastructure (High efficiency filters & particulate
and more) in place for better indoor air quality.

6 Zero carbon footprint water ŚūnyaAqua, bottled within each

hotel using international filtration and sanitisation
technology.
ASSOCIATE JOURNEY
 ASSOCIATE JOURNEY

Associate Journey

1 Daily temperature checks.

2 Mandatory PPE (Personal Protective Equipment) for all
associates.

3 Regular sanitisation protocols.

“Delivering world-class luxury experiences which address the needs
of wellbeing and safety through responsible practices which are in
harmony with the environment and society”

For more details contact us on

*The We Assure protocols will be operational as per administrative and state government guidelines.