Telephone Operator Dialogue

Name : Muhammad Zikri Sholatullail (17)

Class : XI PH 2

Situation 1
Operator : Good Afternoon, Edotel Passer Baroe, This is Front Office. Zikri speaking, May i assist
you?
Rafiqi : Good Afternoon i'd like to talk to my friend he is staying in this hotel.
Operator : Certainly Sir, may I have your name and where are you from?
Rafiqi : I’am Rafiqi from South Jakarta
Operator : May I have Your friend’s name and his room number?
Rafiqi : He is Mr Ahmad from room number 205.
Operator : Alright Mr Rafiqi, would you wait for moment, I’ll connect your call to Mr Ahmad.
Rafiqi : Sure
Asking for agreetment before transfering the call.
Operator : Good Afternoon Mr Ahmad, This is Zikri from operator. Your friend Mr Rafiqi From South
Jakarta wants to call you would you like to receive your call?
Ahmad : Oh sure just put it in the line.
Operator : Certainly, Sir i put through.
Operator : Mr Rafiqi, thank you for waiting your phone has been connected to Mr Ahmad.
Rafiqi : Alright Thank You so much.
Operator : Glad to help you, Mr Rafiqi. Good Afternoon.

Situation 2
T.O : Good Afternoon, Edotel Passer Baroe, this is Zikri speaking to you.
May i assist you?
G : Halo Mr. Zikri can you connect the telephone to my friend?
T.O : May i know your friend room number Sir?
G : His room is 204
T.O : May i know your friend’s name Sir?
G : His name is Dennis.
T.O : Is that Delta-echo-november-november-indian-sierra?
G : Yes, that’s right.
T.O : And, may i know your name Sir?
G : My name is Santoso.
T.O : Alright Mr. Santoso please wait for a moment, i will connect your call to
Mr Dennis.
T.O : Sorry Mr. Santoso, Mr Dennis is unavailable right now. Do
you have any message that i can deliver to him?
G : Yes, please tell him that he will have a meeting with me tommorow at 12:00
pm in Mulia Restaurant.
T.O : Alright Mr Santoso i will repeat your message. So you want to inform
Mr.Dennis that he will have a meeting with you tommorow at 12:00 pm in
Mulia Restaurant. Is that correct?
G : Yes, that’s correct
T.O : Alright Mr. Santoso I’ll deliver your message to Mr. Dennis as soon as
possible when he’s available.
T.O : Your welcome Mr. Santoso. Is there anythings that I can assist to you?
G : Not. It’s enough.
T.O : Alright Mr. Santoso thank you for calling Edotel Passer Baroe. Good
Afternoon.