PHONE CONVERSATION EXERCISE

Pilihlah jawaban yang benar A,B,C atau D.

1. Aryo : Good morning.This is Aryo calling.May I talk to Mr.Agus,please?

Receptionist : ............... I'll try to put you through to Mr.Agus at his office.

A.It's all right

B.Hold the line,please
C.Who's speaking,please!
D.Sorry to keep you waiting

2. Operator: Subsription Division,Tempo Magazine.Can I help you?

Caller :Yes,I'd like to subscribe to Tempo.
Operator: Yes,ma'am............................
Caller :This is Susan Olivia

A.Can I talk to Susan Olivia

B.Shall I call You with your last name?
C.May I know who's calling ,please?
D.Can you tell me her name,please?

3. Caller:Hello....................................?
Nita :I'm sorry,he is out .Could you call back at four?
Caller:All right.Thank you

A.Could you speak to Mr.Aziz,please?

B.Can I take a message from you
C.Could I speak to Mr.Aziz,please?
D.Would you like to call him again

4. Doni :Hello ........................................?

Iwan :Yes,speaking
Doni :I need some information about the product you launched yesterday

A.Could you tell me about your product ,please

B.Who's speaking
C.Could I speak to Mr.Iwan,please
D.Could you put me through to Doni

5. Sandi : Good morning.This is Sandi.May I talk to Mr.Zaenal,please?

Receptionist: ...................I'll try to put you through to Mr.Sandi at his office.

A.Hold the line,please

B.Sorry to keep you waiting
C.Who's speaking,please
D.Yes,I'm speaking

6. Taufiq:Happy Travel, Taufiq speaking

Olga :Hello,Mr.taufiq.This is Olga..................
Taufiq:Oh,yes,Miss Olga.I hope you and your family will have a wonderful time.
Olga :Thank you.We are very excited.

A.I am sad to tell you the truth

B.I liked to talk about the ticket service
C.I am disappointed with the service last night
D.I am calling to confirm my trip to Disneyland

7. Andre : I need to booked a room for this weekend.May I know the rate?
Banu : ........... And which room would you like to have, single or double?
Andre : Sure.My name is Andrea Thomas and I'd like single room,please.

A. Will you put me through Mr.Brown?

B. Can I talk to the manager?
C. May I leave a message?
D. May I know who's speaking?

8. Receptionist: Good morning.What can I do for you,sir?

Guest : I'd like to talk to the Personnel Manager,please.
Receptionist: ....................?
Guest : Yes.My name is Hendarto.

A. May I have your name

B. Could you call him later
C. Have you met him before
D. Have you made an appointment

9. Receptionist: Good morning, Nirwana Hotel. Can I help you?

Caller : Room 1023, please.
Receptionist : I'm sorry, there is no answer.............................?

A. What can I do for you

B. How do you spell it
C. Can I take a message
D. He is not in at the moment

10. Receptionist : ......................................................

Caller : May I speak to Mr. Rahadi, please?
Receptionist : Hold on, please?

A. Good morning,Nusantara Airlines. Can I help you?

B. Hi. This is Nusantara Airlines. Can I help you?
C. Hi. I'm Rendy from Nusantara Airlines.Who are you?
D. Hello. Good morning. You're Mr. Gondo, right

11. Caller: …………….May I speak to Mr. Judy?

Receptionist: I’m sorry Mr. Judy has just left his office ten minutes ago.
A.Hi everyone
B.Hello, My name is Pizky
C.Hello, Judy’s company
D.Hello, Who’s speaking

12. Receptionist:……………………?
Caller: I would like to speak to the sales manager please.
A.Hello, Who’s calling?
B.Hello, my name is Eva.
C.Hello, can I help you?
D.Hello, may I talk to sales manager please.
13.Tiara: Hello, Ericsson telecommunication. Can I help you?
Pino: I would like to speak to Mr. Ericsson please.
Tiara: .............. You'll be speaking with him in a sec.
Pino: Thank you.

A.Just a moment please.

B.I'm sorry he is busy at this moment.
C.Can you call back in five minutes.
D.Would you like to leave a message?

14. Caller: Is Mr. Georgy in the office.

Receptionist: Yes he is. May I know who’s calling?
Caller: I’m Evan from DT Foundation. May I speak to him?
Receptionist:……………….
Caller: It’s ok. I understand.

A.One moment please, I’ll check if he is available.

B.Would you like me to tell him that you called?
C.Could you hold the line please, I’ll connect you to him.
D. I’m sorry, I’m afraid He’s not able to answer your call, He is busy right now.

15. Waitress: Hello, Chump Bucket Restaurant. Can I help you?

Patrick: Hello, I am Patrick. Can I speak to Mr. Peterlankton?
Waitress: He is busy right now,…………….
Patrick: It's not necessary. I'll call him later.

A.You need to leave a message.

B.Would you like to leave a message?
C.Would you like to call him back?
D.Wait a minute.
KD 3.15 & 4.15 Phone Conversation

Read the following phone conversation to answer the questions!

Mrs. Andi : “Hello. Where are you right now?”

Mr. Andi : “I’m still on my way home, do you need something?”
Mrs. Andi : “Yeah… I need you to visit the grocery store on your way
home.”
Mr. Andi : “What do you need me to get?”
Mrs. Andi : “I need you to get some bread and jam.”
Mr. Andi : “Okay. How’s our son doing? Has he gotten better?”
Mrs. Andi : “He still has some fever left.”
Mr. Andi : “I hope he get better soon.”
Mrs. Andi : “Could you also go to the drug store to get some vitamins
for our son.”
Mr. Andi : Sure, no problem. See you soon.”
Mrs. Andi : “Thanks, have a save trip.”

1. Who are having the phone conversation?

2. Where is Mr. Andi during the conversation?
3. Where will Mr. Andi go?
4. What does Mr. Andi have to get in the grocery store?
5. Where will Mr. Andi buy the vitamins?

Change the following direct speech into indirect speech!

6. Andi says, “I am handsome.”

7. Ida said, “I make a cheesecake.”
8. Dina said, “I need to take a bath.”
9. Lia says, “I am charging my phone.”
10. Ali says, “I am going to buy a new laptop.”

SMKN 8 Jember