01 | Expressions of Telephoning

Group 1

Written by :
Fariz Fadhly Ma’mun, Nindi Saputri, Rangga Fasa N, and Zulfa Salman

1. Receptionist : Hotel Transylvania. Puji’s speaking. Can I help you?

Guest : Yes. ….. Is it possible to get two double rooms for the next month?
Receptionist : Of course. May I know your name and address, please?
a. Would you like to have dinner with me?
b. I want you to check my rooms
c. I’d like to make a reservation
d. I would like to postpone my reservation
e. I’d like to confirm my reservation

2. Bejon : Good morning, this is Bejon. I….. reservation yesterday, but I’m sorry.
I have to….it now
Receptionist : Well, let me check it.
a. Made, canceled
b. Have, canceled
c. Make, cancel
d. Made, cancel
e. Make, canceled

3. Juned : Good morning. May I speak to Levy?

Jono : ………
a. Are you crazy?
b. Could I leave a message?
c. Thanks for taking my message
d. Can I talk to Levy?
e. Who’s calling, please?

4. Secretary : Good morning. United Company. May I help you?

Mr. Edwin : ……
a. Thanks for taking my message
b. I don’t know
c. Bye
d. Could I leave a message?
e. Good morning. May I speak to Mrs. Ceyi?
 5. Dayat : Good morning. Mugiwara Tour and Travel. Itachi’s speaking.
May I help you?
Lucy : Good morning,…..to Water Seven?
a. Can I book tickets
b. There are seats
c. There is a seat
d. Are there two seats
e. Can you reserve me

6. Mr. Coki : Good evening. Can I help you?

Mr. Tretan : Good morning. May I speak to Mr. Coki ?
Mr. Coki : Who's speaking, please?
Mr. Tretan : ……
a. Could you take my message for Mr. Coki ?
b. Can I take your message?
c. Who’s calling, please?
d. What can I do for you?
e. It’s Mr. Tretan’s speaking

7. Receiver : Good morning, New Castle Restaurant.

Caller : I’m afraid……
Receiver : Yes, sir. Well, thanks for letting us know.
a. I’d like to book a table for two on Friday, in the name of Sauron
b. I have to cancel my booking on Friday, in the name of Sauron
c. I’ll arrange a dinner on Friday, in the name of Sauron
d. I’d like to confirm my booking on Friday, in the name of Sauron
e. I want to know my reservation on Friday, in the name of Sauron

8. Ticket service : ….
Ms Eva : I want the economy class. Would you give me a seat by the isle?
Ticket service : Sure, ma’am, here is your ticket.
a. Would you take the business class?
b. Where would you like to stay?
c. When would you like to go?
d. How can I help you
e. What kind of ticket do you need, Ma’am?

9. Which of the following is included in the offer?

a. Do you want to borrow it?
b. I’d like to make a reservation
 c. I’d like to ask if Mr. Rudi has confirmed the meeting for tomorrow
d. Would you like to reserve now, sir?
e. I’d like to know how to purchase the ticket of MPL

10. Which of the following is included to give information of the event?

a. You can visit our website ​ ​www.MCL.com
b. He confirms to attend the meeting
c. Thanks for the offer
d. Would you like some cake?
e. Could I make an appointment for Jordi next month?

11. Caller : ……May I speak to Mr. Zaki?

Secretary : I’m sorry Mr. Zaki has just left his office two minutes ago
a. Hello, my name is Fang
b. Hi everyone
c. Hello, Zaki’s company
d. Hello, who’s speaking
e. Hello, can I help you?

12. Receptionist : ……
Caller : I would like to speak to the sales manager please
a. Hello, my name is Joko
b. Hello, who’s calling?
c. Hello, can I help you?
d. Hello, may I talk to sales manager please
e. Good evening

13. Caller : Hello, I’m Dadan from London…..

Call receiver : I’m sorry that extension is busy at this moment.
a. May I speak to that extension?
b. Could you connect me to the extension 24?
c. Do you know the extension 24?
d. I’ll connect you to extension 24
e. Bye.

14. Caller : Hello, my name is Daryl.

Receptionist : Hello……. can I help you?
a. Who’s speaking?
b. Thanks for calling DBI corporation
c. I am your receptionist
d. I’ll connect you to Daryl
e. DBI corporation.
 15. Connie : Good morning, I’m Connie
Sarah : Good morning……
Connie : I would like to speak to Ms. Ranti please
a. Hello, this is Fancy Cafe
b. Thanks for calling Fancy Cafe
c. Fancy Cafe, how may I direct your call?
d. My name is Sarah, I will deliver your message
e. Nice to meet you.

Choose the best responses!

16. Can you give me a quote?

a. We haven’t any more available
b. This price is very competitive
c. It will be $393
d. No, it’s cheaper
e. It’s not so much

17. Can we have a higher discount?

a. It depends on the number you order
b. The prices are our lowest
c. It’s not so much
d. It will be $393
e. Business is good at present

18. We are thinking of buying your product.

a. Then take advantage of our introductory offer
b. Business is good at present
c. Share prices have been falling lately
d. Please pay by bank transfer
e. Yes, they are very important

19. Can you offer the large size at the same price?
a. No, it’s cheaper
b. No, it’s more expensive
c. No, the price is unchanged
d. It’s not so much
e. Yes, we have plenty available

20. When do we need to pay the balance?

a. Please pay by bank transfer
b. No credit is allowed
 c. By 30 May
d. It’s not so much
e. It’s so much

21. Are those the best prices you can offer?

a. Yes, we have plenty available
b. Yes, they are fixed for six months
c. Yes, they are very important
d. No, they are very important
e. Business is good at present

Complete the Conversation by Selecting an answer!

22. Sasha : Sasha here. Good morning!

Armin :……………………………….
a. Morning. Could I speak to Mikasa, please?
b. Yes, and this is our second order special menu
c. I give you an extra 2% discount
d. I don't care about you
e. I bought them all

23. Levi : I’m calling from Computer Sales Ltd. We’d like to order some T1t4N
printers.
Reiner :…………………………………
a. What do you need?
b. Okay,how tall do you want?
c. I see. How many would you Like?
d. Right, what’s the number?
e. Is that Olivier Lesout

24. Falco : Marley Airlines. Good morning. Can I help you?

Mr. Kruger :………………………………
a. Good Morning Marley, I’m eren
b. Hi long time no see, I want to get on a plane
c. Good morning. I want to buy a plane
d. I want to order a ticket
e. Good morning I’d like to change a flight booking, please.

25. Hange Zoe : Are you flying business class?

Erwin :…………………………….
a. Yes, I am
b. No not me
c. Hello hange
d. Do you think?
 e. I am not sure

26. Miku :……………………………………

Miky : Oh, fine really.
a. Hi this is Miky over there
b. Hello, Miku, good to hear you​.
c. How are things?
d. I heard your mother is sick
e. Do you want me to help?

Complete the Conversation by Selecting an answer!

27. Receptionist : Scouting Personal Laptop. Good morning.

Faris Fadly : Hello. Can I speak to Zulfa, please?
Receptionist :…………………………
a. Just fine, thanks.
b. I'm trying to do some costings
c. Hold the line while I connect you, please
d. Yes, that's true.
e. Yes, nearly there

28. Cinderella : Hello

Romeo : ………………………………..
Cinderella : Oh, hello Romeo. I'm fine, thanks, and you?
a. Hello, this is Romeo. How are you?
b. Good morning. Cinderella
c. Hi Cinderella
d. Good morning. Romeo
e. Of course. What is it?

29. Travel agent : Crypton Express. Good Evening. How can I help you? Sir
Romeo : Hello, it's Romeo Page. We spoke last month, and you were
very helpful.
Travel agent : Oh, yes, Mr Romeo, I remember. You wanted to find out about
flights
and hotels for your journey to Plered and Gesik. Right?
Romeo : That's it. Well, I've decided what I want to do now, and I'd like you to
make some reservations for me and my girlfriend, please.
Travel agent : …………………………………..
a. No don’t
b. Oh right sir.
c. Fine. Go ahead.
d. Better not, sir.
e. Better look back.
30. Angga : Do you speak English?
Bagus : ……………………………..
Angga : That is Platelet pharmaceuticals, isn’it?
a. Yes I can.
b. No I can’t
c. Take it easy, this is easy
d. Take it hard, this is hard
e. A little. How can I help you?

ESSAY

Answer the questions 1-5 based on the dialogue below!

The Forbidden Love

Z.S.A

Jeremy is sitting by the fire. He picked up the receiver on the round table beside the
velvet sofa on which he sat.

Jeremy : Good evening, Madam

Stepmother : Oh? Jeremy, good evening!
Jeremy : I’m sorry for making a fuss this late night. Am I bothering you, Madam?
Stepmother : Oh, No! Not at all, Jeremy, my dear. What is it?
Jeremy : I just want to inform you and say goodbye. Next week, at dawn, I will go to
the port to board the ship to the Pacific Ocean, heading for Southeast Asia,
Madam.
Stepmother : (​gasp​) How far, my dear, isn’t that trip way too dangerous for you? You are
still a 18 years old boy, sweetheart
Jeremy : Stop calling me sweetheart, Madam. I’m not your sweetheart.
Stepmother : Of course you are! You are my son, Jeremy.
Jeremy : Your stepson, exactly (​snapped coldly​)
Stepmother : But, still, I’m your mother...
Jeremy : Listen, Madam. You will never be my mother. Never. You know that I love
you. This is all your fault, why did you marry my father?! But, why must my
father?
Stepmother : Jeremy... (​burst into tears​)
Jeremy : How can I call you mother when I love you not as your son, just how?
(​yelling in anger and despair​)
Stepmother : Jeremy, stop, please... I beg you, Jeremy (​sobbing)​
Jeremy : I told you so many times! I love you as a man, Madam. I love you as a man...
 Jeremy slammed down the receiver, his chest heaving with stifling anger. While on
the other side, Madam Claire burst into tears, leaning on the nightstand beside her bed.

QUESTIONS

1. Who is based on the dialogue making a call?

2. When does the conversation happen?
3. What is Jeremy's relationship with Madam Claire?
4. Where is Jeremy going next week?
5. Based on the narration, where is Madam Claire receiving the call?

ANSWERS

1. Jeremy
2. At night/ At evening
3. Stepson and Stepmom
4. To the Pacific Ocean/To the Southeast Asia
5. At her bedroom