Choose a, b, c or d for the correct answer.

1. Complete the following dialogue.

Receptionist: Good morning Sir how can I help you?
You: Morning, . . . . . .
Receptionist: Would you like a single room or double room?
You: Single room please.
a. I would like to pay for the room.
b. I would like to reserve a room.
c. I would like to check in.
d. I would like to stay in this hotel.

2. Complete the following dialogue.

Receptionist: Can I help you Ma'am?
Mrs. Rosita: . . . . . . . I have made reservation for today.
Receptionist: Alright, what name your reservation under?
Mrs. Rosita: My name, it's Rosita.
Receptionist: One moment please. I'll check for your reservation.
a. I would like to check in.
b. I would like to make a reservation.
c. I would like to reserve a room.
d. I would like to have the room key.

3. Complete the following dialogue.

Daryl: Hello my name is Daryl from www.dimensibahasainggris.com
Receptionist: Hello Daisy Hotel can I help you?
Daryl: I would like to book a room please.
Receptionist: When would you like to check in Sir?
Daryl: . . . . . . .
Receptionist: We have three double rooms, six single rooms and five suites available on that date Sir. What kind of
room would you like to book?
Daryl: a suite please.
a. It's for two nights.
b. I would like to check in today.
c. I would like to book for my crews.
d. Next week, on 24 February.

4. Alfred: I would like a single room for four nights please.

Receptionist: Alright Sir, that would be a total of $.500 including the breakfast.
How much does the hotel room cost per night?
a. $.125
b. $.135
c. $.200
d. $.250

5. Complete the following dialogue.

Sherly: I would like to make a reservation under my name for 7th of July.
Receptionist: . . . . . . .
Sherly: For one night only.
a. When would you check in?
b. How long would you sleep in the hotel?
c. How long will you be staying?
d. How many nights did you stay in our hotel?

6. Complete the following dialogue.

Mario: Hello is this Luigi's Hotel?
Receptionist: Yes it is, what can I do for you?
Mario: I would like to reserve a room please.
Receptionist: . . . . . . .
Mario: Is there any twin room available?
Receptionist: Sure.
a. Would you like a double room or a twin room?
b. Would you like to choose the room?
c. Could you tell me what kind of room are you looking for?
d. May I know whom the reservation for?

7. Complete the following dialogue.

Owen: Excuse me.
Receptionist: Yes Sir, how can I help you?
Owen: My boss asks me to make a reservation for a room in this hotel.
He wants a big room with a guest room and a kitchen. Do you have such a room I talk you about?
Receptionist: Your boss is probably looking for a . . . . . . Yes, our hotel has it.
a. twin room
b. family room
c. suite
d. double room

8. Complete the following dialogue.

Receptionist: Hello, Atlantic Hotel. May I help you?
Rose: Hello, my name is Rose. I made a reservation yesterday.
Receptionist: Yes Ma'am your reservation is on the list. Is there anything I can do?
Rose: . . . . . . . and I want to settle the payment.
Receptionist: Alright Ma'am I'll send you the e-mail along with the payment method.
Your reservation will be confirmed as soon as you complete the payment.
Rose: Okay, thank you.
a. I regret to tell you that I have to cancel the reservation.
b. I want to make a confirmation about the room.
c. I want to reschedule the reservation.
d. I'm sorry, I have to cancel the reservation.

9. Receptionist: Welcome to Vineca Hotel how can I help you Sir?

Raul: I'd like to stay for one night.
Receptionist: May I know what kind of room you're looking for?
Raul: It's just for myself.
From the dialogue above we know that Raul reserves . . . . . . room.
a. single
b. double
c. suite
d. family

10. Complete the following dialogue.

Tika: Xavier Hotel can I help you?
Lucy: I would like to book a room please.
Tika: Alright, could you tell me what kind of room would you like to book?
Lucy: I would stay with my family. Is there any family room available?
Tika: May I know when you would like to check in?
Lucy: Next Saturday. The 16th of October.
Tika: Sure, we have family room available on that date.
Lucy: Perfect. I would like to book that room.
Tika: . . . . . . .
Lucy: It's Lucy, L-U-C-Y.
a. Could you spell your name please?
b. Alright who is speaking?
c. The cost of family room is $.315 per night.
d. May I know whom the reservation for?
11. Claudia: Fernando and his cousin will stay at the hotel tonight. Should we reserve a room for them?
Lorene: Of course.
Claudia: Where should we reserve a room?
Lorene: TJ Hotel is good. It's not far from here.
Claudia: Ok. It's just one room, isn't it?
Lorene: Yes, just one room but make sure it has two bed.
What kind of room will Claudia reserve?
a. Single room
b. Double room
c. Family room
d. Suite

12. Complete the following dialogue.

Receptionist: What can I do for you Ma'am?
Winny: I would like to make a reservation for a room.
Receptionist: May I know what kind of room you'd like to reserve?
Winny: Single room please.
Receptionist: Would you like to check in today?
Winny: No, it's for next Tuesday, March 3rd.
Receptionist: Excuse me for a second, I'll check for room availability on that date.
Winny: Please.
Receptionist: . . . . . . . it's a holiday period.
Winny: That's ok. I understand.
a. Would you like special offer during this holiday.
b. Can I take your name for the reservation?
c. I'm sorry, We don't have any single room available for that date.
d. I regret to tell you that I have to cancel the reservation.

13. Complete the following dialogue.

Receptionist: Hello, Morrison Hotel, can I help you?
Dave: Hello, . . . . . . .
Receptionist: Sure. When would you like to check in?
a. I would like to book a hotel, please.
b. I would like to reserve a room, please.
c. I want to check in please.
d. I am Dave. I want to cancel my reservation.

14. Complete the following dialogue.

Anna: I want to book a room for the 20 of January for three nights.
Receptionist: Could you tell me what kind of room do you like?
Anna: I'd like a double room please.
Receptionist: I'm sorry Ma'am, We don't have any double rooms available for that date.
.......
Anna: Family room is fine. I'll take it.
Receptionist: Alright.
a. I regret to tell you that I have to cancel the reservation.
b. We're sorry, it's a holiday period and we're almost fully booked.
c. But we could offer you a family room. We have that room available on that date.
d. May I know whom the reservation for?

15. The following expression is used to cancel a reservation.

a. Can you cancel the reservation?
b. I want to make a confirmation about the room.
c. I would like to confirm the room.
d. I regret to tell you that I have to cancel the reservation.
16. You are Marie and you work in the finance department for a major corporation. The telephone rings ... Question:
How would you answer the phone?*
A. Thank you very much for you help
 B. See you next time. Thanks for calling
C. Hi, I’m Marie. Nice to meet you, Sir
D. Hello there. I’m from finance departement
E. Hello, finance department, Marie’s speaking

17. Caller : 'Hello there. Can I speak to Clive Jenkins please?' Your response : ....*
A. Who is that?
B. Sorry. You must have the wrong number
C. May I know who is calling, please?
D. There's no-one of that name here.
E. Oh dear! Wrong number.

18. Caller : 'It's Kenneth Avery' . Your response : ....*

A. Please hold on and I’ll see if he’s in.
B. Hang on, Kenneth.
C. Okay. Just a second.
D. Wait there. I’ll see at his office.
E. Thank you for your help.

19. Caller : I’d like to .... an appointment. The best word to complete the dialogue is ...*
A. delete
B. have
C. do
D. save
E. arrange

20. You : Is next Tuesday .... for you? The best sentence to complete the dialogue is ....
A. available
B. hard
C. convinient
D. a must
E. easy

21. Reservation agent: Good morning, Hyatt Hotel, may I help you?
Customer: … a room for two people for 3 days from December 20 to the 22.
Reservation agent: Would you prefer a king-size bed or two double, sir?
Customer: I’d two double please.

A. Do you have available rooms for tomorrow?

B. Do you have any rooms with a park view?
C. This is Donna Smith speaking. I’d like to book
D. I’d like to make a reservation
E. What’s your full name?

22. Tour agent: Sparkly Airlines. How may I help you?

Customer: I’d like to book a round-trip flight for three people from Jakarta to Tokyo on October 10, returning on the
18th.
Tour agent: Do you have any preference for what time of a day would you prefer?
Customer: …

A. How many people will travel?

B. Do you want window seat?
C. How old are you?
D. Is there terminal change?
E. We’d like to leave Jakarta at night and leave Tokyo in the morning

23. Customer: Hello, is this Rendang restaurant?

Staff: You’re right, ma’am. How may I help you?
Customer: ….
Staff: I’m sorry …
Customer: Do you have any openings for tomorrow?
Staff: Yes, we have tables available for tomorrow afternoon and evening.
 A. I’d like to make a reservation this evening; We’re completely booked this evening.
B. I’d like to make a reservation this evening; We have available tables.
C. What time is your restaurant open? ; We’re closed.
D. We’re closed; Can I reserve?
E. Can I reserve?; We’re full.

24. A: I need to cancel my reservation. I have personal matters that need fixing.
B: That’s not a problem. Just give me your name, phone number, and date of visit.
A: Noir Sinclair, 818-555-1234, September 1 through 17.
B: I see your info here on the screen. I’ll hit just one button, sir, and you’re cancelled.
A: Thank you. I’m glad that wasn’t too much of a bother.
B: It’s a pleasure.

25. Reservation agent: Good morning, Hyatt Hotel, may I help you?
-Customer: ... a room for two people for 3 days from December 20 to the 22.
-Reservation agent: Would you prefer a king-size bed or two double, sir?
-Customer: I’d two double it please.
A. Do you have available rooms for tomorrow?
B. Do you have any rooms with a park view?
C. This is Donna Smith speaking. I’d like to book
D. I’d like to
E. I’d like to make a reservation