1. Complete the following dialogue.

Receptionist : Good morning Sir, how can I help you?

You : Morning …….
Receptionist : Would you like a single room or double room?
You : Single room please
A. I would like to pay for the room
B. I would like to reserve a room
C. I would like to check in
D. I would like to stay in this hotel
E. I would like to see your house
2. Complete the following dialogue!
Receptionist : Can I help you Ma'am?
Mrs. Rosita : . . . . . . . I have made reservation for today.
Receptionist : Alright, what name your reservation under?
Mrs. Rosita : My name, it's Rosita.
Receptionist : One moment please. I'll check for your reservation.
A. I would like to check in
B. I would like to make a reservation
C. I would like to reserve a room
D. I would like to have the room key
E. I would like to cancel my booking, please
3. Complete the following dialogue.
Daryl : Hello my name is Daryl from www.dimensibahasainggris.com
Receptionist : Hello Daisy Hotel can I help you?
Daryl : I would like to book a room please.
Receptionist : When would you like to check in Sir?
Daryl :.......
Receptionist : We have three double rooms, six single rooms and five suites available on that date,
Sir. What kind of room would you like to book?
Daryl : a suite please.
A. It's for two nights
B. I would like to check in today
C. I would like to book for my crews
D. Next week, on 24 February
E. Cash, please
4. Alfred : I would like a single room for four nights please.
Receptionist : Alright Sir, that would be a total of $.500 including the breakfast. How much does the
hotel room cost per night?
A. $.125
B. $.135
C. $.200
D. $.250
E. $.100
5. Complete the following dialogue.
Sherly : I would like to make a reservation under my name for 7th of July.
Receptionist : . . . . . . .
Sherly : For one night only.
A. When would you check in?
B. How long would you sleep in the hotel?
C. How long will you be staying?
D. How many nights did you stay in our hotel?
E. Where have you been?
6. Complete the following dialogue.
Mario : Hello is this Luigi's Hotel?
Receptionist : Yes it is, what can I do for you?
Mario : I would like to reserve a room please.
Receptionist : . . . . . . .
Mario : Is there any twin room available?
Receptionist : Sure.
A. Would you like a double room or a twin room?
B. Would you like to choose the room?
C. Could you tell me what kind of room are you looking for?
D. May I know whom the reservation for?
E. May I know who’s speaking, please?
7. Complete the following dialogue.
Owen : Excuse me.
Receptionist : Yes Sir, how can I help you?
Owen : My boss asks me to make a reservation for a room in this hotel. He wants a big room
with a guest room and a kitchen. Do you have such a room I talk you about?
Receptionist : Your boss is probably looking for a . . . . . . Yes, our hotel has it.
A. Twin room
B. Family room
C. Suite
D. Double room
E. Single room
8. Complete the following dialogue.
Receptionist : Hello, Atlantic Hotel. May I help you?
Rose : Hello, my name is Rose. I made a reservation yesterday.
Receptionist : Yes Ma'am your reservation is on the list. Is there anything I can do?
Rose : . . . . . . . and I want to settle the payment.
Receptionist : Alright Ma'am I'll send you the e-mail along with the payment method. Your
reservation will be confirmed as soon as you complete the payment.
Rose : Okay, thank you.
A. I regret to tell you that I have to cancel the reservation
B. I want to make a confirmation about the room
C. I want to reschedule the reservation
D. I'm sorry, I have to cancel the reservation
E. I want a double room, please
9. Receptionist: Welcome to Ana Nua Hotel, how can I help you Sir?
Rau : I'd like to stay for one night.
Receptionist : May I know what kind of room you're looking for?
Raul : It's just for myself.
From the dialogue above we know that Raul reserved . . . . . . room.
A. Single
B. Double
C. Suite
D. Family
E. Twin
10. Complete the following dialogue
Tika : Xavier Hotel can I help you?
Lucy : I would like to book a room please.
Tika : Alright, could you tell me what kind of room would you like to book?
Lucy : I would stay with my family. Is there any family room available?
Tika : May I know when you would like to check in?
Lucy : Next Saturday. The 16th of October.
Tika : Sure, we have family room available on that date.
Lucy : Perfect. I would like to book that room.
Tika :.......
Lucy : It's Lucy, L-U-C-Y.
A. Could you spell your name please?
B. Alright who is speaking?
C. The cost of family room is $.315 per night
D. May I know whom the reservation for?
E. Is this booking only for you, Ms. Lucy?
11. Maintenance Treatment adalah….
A. Pembersihan hotel secara rutin
B. Pembersihan peralatan secara rutin
C. Pembersihan hotel secara umum
D. Pembersihan secara rutin
E. Pembersihan hotel
12. General Treatment adalah….
A. Pembersihan hotel secara rutin
B. Pembersihan peralatan secara rutin
C. Pembersihan hotel secara umum
D. Pembersihan secara rutin
E. Pembersihan hotel
13. Berikut ini yang tidak termasuk jenis-jenis maintenance treatment adalah….
A. Daily Treatment
B. Weekly Treatment
C. Monthly Treatment
D. Yearly Treatment
E. Days Treatment
14. Daily Treatment terbagi dalam beberapa tahap….
A. 1 Tahap
B. 2 Tahap
C. 3 Tahap
D. 4 Tahap
E. 5 Tahap
15. Weekly Treatment terbagi dalam beberapa tahap….
A. 2 tahap
B. 3 tahap
C. 4 tahap
D. 5 tahap
E. 6 tahap
16. Kamar D and D adalah status kamar ….
A. Tidak ingin menginap
B. Tidak ingin diganggu
C. Tidak ingin dibersihkan
D. Tidak ingin dibayar
E. Tidak ingin dilayani
17. Kamar OC adalah status kamar yang….
A. Sudah dihuni dan belum dibersihkan
B. Sudah dibersihkan dan sudah dihuni
C. Kamar kosong
D. Kamar rusak
E. Kamar dikunci
18. Kamar House Use adalah status kamar yang….
A. Kamar yang digunakan tamu
B. Kamar yang dihuni
C. Kamar yang kotor
D. Kamar yang digunakan staf hotel
E. Kamar yang rusak
19. Kamar sleep out adalah status kamar yang…..
A. Dihuni, namun tamunya tidak membawa barang
B. Dihuni, namun tamunya menginap diluar
C. Dihuni, namun tamunya tidak membayar
D. Dihuni, namun tamunya menambah waktu menginap
E. Dihuni, namun tamunya mengalami
20. Kamar Complimentary adalah status kamar yang…..
A. Dihuni, namun tamunya tidak membawa barang
B. Dihuni, namun tamunya menginap diluar
C. Dihuni, namun tamunya tidak perlu membayar
D. Dihuni, namun tamunya menabah waktu menginap
E. Dihuni, namun tamunya mengalami masalah
21. House laundry adalah…
A. Laundry di rumah
B. Laundry pakaian tamu
C. Laundry linen hotel
D. Usaha laundry
E. Usaha cuci kering
22. Guest Laundry adalah….
A. Laundry di rumah
B. Laundry pakaian tamu
C. Laundry linen hotel
D. Usaha laundry
E. Usaha cuci kering
23. Valet service adalah….
A. Bagian pengambilan dan pengantaran linen tamu
B. Bagian pembayaran laundry
C. Bagian pelicinan di laundry
D. Bagian pemberian tanda pada pakaian tamu di laundry
E. Bagian penyetrikaan
24. Mangler adalah….
A. Bagian pengambilan dan pengantaran linen tamu
B. Bagian pembayaran laundry
C. Bagian pelicinan di laundry
D. Bagian pemberian tanda pada pakaian tamu di laundry
E. Bagian pencucian
25. Marker adalah….
A. Bagian pengambilan dan pengantaran linen tamu
B. Bagian pembayaran laundry
C. Bagian pelicinan di laundry
D. Bagian pemberian tanda pada pakaian tamu di laundry
E. Bagian pencucian
26. Office section dalam laundry adalah…..
A. Kantor laundry
B. Bagian administrasi di laundry
C. Bagian penyetrikaan pakaian
D. Seksi kantor
E. Ruangan laundry
27. Seamstress adalah….
A. Bagian laundry yang memperbaiki linen yang rusak
B. Bagian laundry yang memperbaiki peralatan laundry
C. Bagiam laundry yang memperbaiki mental SDM laundry
D. Bagian laundry yang mengurusi staff laundry
E. Bagian laundry yang memperbaiki ruangan
28. Dry clean adalah…..
A. Proses pencucian
B. Proses pengeringan
C. Proses pencucian tanpa deterjen
D. Proses pengeringan tanpa setrika
E. Proses pembersihan
29. Bahan yang digunakan dalam dry clean adalah…..
A. Sulvat
B. Solvent
C. Solder
D. Solseil
E. Softergen
30. Laundry berada di departemen…..
A. Housekeeping
B. F and B
C. F.O
D. Public Area
E. Operator
31. Berikut bukan hal yang harus dianalisis dalam proses perencanaan pemasaran adalah…
A. Peluang pemasaran
B. Pemilih investor dan tenaga kerja
C. Perancangan strategi pemasaran
D. Pengembangan program pemasaran
E. Pengelolaan upaya-upaya pemasaran
32. Berikut ini yang merupakan contoh pemasar di luar unit usaha adalah…
A. Pemilik modal
B. Manager pemasaran
C. Admin bagian penjualan
D. Sales
E. Dropshipper
33. Dalam Komponen architecture, strategi dapat merebut pasar dalam peta persaingan dan dapat
melakukan penjualan. Salah satu strategi yang perlu dilakukan adalah…
A. Segmentasi
B. Produksi
C. Manajemen
D. Efisiensi
E. Hard selling
34. Upaya merek atau usaha untuk menciptakan perbedaan diantara para pesaing dalam rangka
memberikan nilai tambah yang terbaik kepada pelanggan adalah…
A. Segmenting
B. Positioning
C. Differentiation
D. Targeting
E. Hard selling
35. Penguatan merek usaha saat melakukan pemasaran adalah…
A. Positioning
B. Branding
C. Promoting
D. Hard selling
E. Soft selling
36. Cara menjual dan menciptakan hubungan jangka panjang dengan pelanggan melalui produk atau
jasa perusahaan adalah...
A. Tactic
B. Targeting
C. Selling
D. Value
E. Segmenting
37. Komponen architecture yang berfokus pada cara merebut market share atau memenangkan pasar
adalah…
A. Positioning
B. Targeting
C. Differentiation
D. Value
E. Tactic
38. Dalam sebuah kegiatan usaha, hal yang perlu dilakukan untuk mengelola arus kas adalah…
A. Laporan posisi keuangan
B. Laporan arus kas
C. Laporan laba/rugi
D. Laporan utang
E. Laporan piutang
39. Dasar penyusunan laporan arus kas dengan metode langsung adalah…
A. Buku kas/bank
B. Buku persediaan
C. Kartu stok
D. Inventaris barang
E. Buku produksi
40. Dasar penyusunan laporan arus kas tidak langsung adalah…
A. Pencatatan utang
B. Laporan laba/rugi dan neraca
C. Pencatatan piutang
D. Pencatatan modal
E. Pencatatan persediaan