Receptionist : Yellow Cheese Cafe. Can I help you ?

Sartika : Yes Please ....... (1)

Receptionist : Certainly ..... (2)
Sartika : Is is for 10 people. I'd like a table close to the window.
Receptionist : Yes ,sure, There is an available table for 10 people.........(3)
Sartika : Yes, My name is Sartika Kharisma.
Receptionist : ...................(4)
Sartika : Yes, It is S - A - R - T - I - K - A
Receptionist : Thank you Miss......... (5)
Sartika : You're welcome.

1. The suitable statements for no 1 is.....

A. I have noted your reservation D. How many people is the booking for ?
B. Can you spell your name ? E. I'd like to reserve a table for tonight.
C. Can I have your name ?

2. The suitable statements for no 2 is.....

A. I have noted your reservation D. How many people is the booking for ?
B. Can you spell your name ? E. Can I have your name ?
C. I'd like to reserve a table for tonight

3. The suitable statements for no 3 is.....

A. Can I have your name ? D. Can you spell your name ?
B. I have noted your reservation. E. How many people is the booking for ?
C. I'd like to reserve a table for tonight ?

4. The correct response for no 4 is.....

A. I have noted your reservation D. Can I have your name ?
B. How many people is the booking for ? E. I'd like to reserve a table for tonight .
C. Can you spell your name ?

5. The correct response for completing no 5 is.....

A. Can I have your name ? D. How many people is the booking for ?
B. Can you spell your name ? E. I'd like to reserve a table for tonight.
C. I have noted your reservation.

6. Who make a reservation ? based on the dialogue !

A. Receptionist D. Sartika
B. Bell boy E. The manager
C. The guess

7. Where does the conversation happen ?

A. It happens on the hotel D. It happens at home
B. Ir happens on the phone E. It happens at the cafe
C. It happens on the school

8. What reservation does the caller ask ?

A. She asks for the big room near the D. He asks for a table close to the
window meeting room
B. She asks for a room close to the E. He asks for a room close to the big
window table
C. She asks for a table close to the
window
9. Does the receptionist take the caller's reservation ?
A. Yes they do D. No They Do not
B. Yes She does E. No He does not
C. No She does not

10. Mention the expression to make reservation on the text !

A. I will do something about I need D. I'd like to tell you about my problem
B. I'd like to reserve a table for tonight E. I will say something to your parents
C. I'd like to introduce my identity
Ira : Hello, can I speak to Boni?
Boni : It's Boni speaking
Ira : Hi, Bon. I heard that you can cut hair
Boni : Yes. Do you want me to cut your hair?
Ira : Yes
Boni : When do you want to come in? I'm busy on Sunday
Ira : What about Saturday afternoon?
Boni : Yes, is it 4 o'clock okay?
Ira : Yes, that's fine. Thanks
Boni : Okay, see you on Saturday

11. Ira calls Boni to...

A. make an appoinment D. reserve a table
B. book a table E. book a ticket
C. arrange a meeting

12. Why does Ira want to meet Boni?

A. to help her homework D. to talk about their assignment
B. to accompany her to the barbershop E. to asked Boni cut her hair
C. to go to the barbershop together

13. When will they agree to meet?

A. Saturday at 4 a.m D. Sunday at 4 p. m
B. Saturday at 4 p.m E. Sunday at 3 o'clock
C. Sunday at 4 a.m

Receptionist : Jepun Bali Hotel. Sean speaking.___________14

Caller : Hello, _________15______ for next week

14. What does the receptionist should answer to the caller?

A. How are you? D. May I have the menu?
B. What's wrong? E. Can you help me , Sir?
C. How can I help you?

15. What does the Caller say to answer the receptionist's question?
A. I'd like to book a ticket D. I'd like to make an appointment
B. I'd like to make a reservation E. I'd like to buy some table
C. I'd like to book a table

Receptionist : What date are you looking for?

Caller : On April 22 and 23
Receptionist : There are only a few vacancies left
Caller : ___________16____________
Receptionist : We have one for you, Sir
Caller : Does the room have a air conditioning?
Receptionist : Yes, Sir
Caller : Great. I'll take it

16. What does the caller should say to answer the receptionist's question?
A. I'm so sorry to keep waiting D. I want to book a room
B. I will check the reservation E. I need a flight ticket now
C. I just need a single room

Mrs. Ida : I'd like to book a flight to Hongkong, please.

Nisa : Which airline would you like to use ?
Mrs. Ida : Which is the cheapest?
Nisa : Well, when do you want to travel?
Mrs. Ida : On May 2nd
Nisa : Would you like to return ticket?
Mrs. Ida : Yes, I'm coming back on 10th
Nisa : Let me see. KHJ Airlines costs $288 and JLK Airline costs $293. Both are tourist class
Mrs. Ida : I choose JLK Airline
Nisa : How many seats would you like?
Mrs. Ida : Just one
Nisa : Alright, Ma'am. May I know what your name is?
Mrs. Ida : I'm Ida Amelia
Nisa : Your phone number and e-mail please?
Mrs. Ida : 823 82380. My e-mail is idaamelia@gmail.com
Nisa : Thank you, Ma'am. We would like to send you the confirmation

17. What is the topic of the dialogue?

A. making arrangement D. booking a room for one person
B. making reservation of hotel room E. booking a table at a restaurant
C. booking a flight

18. How many days will Mrs. Ida be in abroad?

A. one day D. eight days
B. a weekone day E. three days
C. ten days

19. What can we learn from the dialogue?

A. Mrs. Ida prefers JLK Airline to KHJ C. Mrs. Ida does not reserve a return
Airline ticket
B. Mrs. Ida will take a business class of D. Mrs. Ida chooses the cheapest flight
the flight E. Mrs. Ida will go to Hongkong with her
family
20. A person which is in charge to bring guests' suitcase and show the guests' room is called.........
A. Receptionist D. Bellboy
B. Waiter E. Room boy
C. Lobby

21. What is the definition of Reservation?

A. Booking Activity before the guest C. Asking queries about hotel by phone
arrive at the hotel D. asking information about hotel by
B. Giving details to the guest about online
hotel
22. What is the definition of Receptionist?
A. A person who is in charge of serving D. The person who is in the front office
the guests in restaurant and serves the guest in the lobby
B. The person who shows the guests' E. The person who helps the guests to
room clean the room
C. The person who brings the guests'
bag and suitcase

23. A room which has two beds in small size is called......

A. Single room D. Twin room
B. Double room E. Suite Room
C. King room

24. Two rooms which is connected one to another is called.....

A. Twin room
B. Suite room D. Adjoining room
C. Penthouse E. Double room

25.The following correct sentence if you want to book a room, except......

A. I need a room with sea view D. Can I book a room for two days?
B. Can I have a suite for three days? E. Is there a room for January 15th?
C. Can you bring me my suitcase?

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