Conversation 1

Maria : Hello, good morning, I'm Maria from Health n' Beauty magazine, may I
speak to Mr. Smith please?
Secretary : Good morning Mrs. Maria, Smith Corporation. Could you hold the line
please, I'll check if Mr. Smith is in his office.
Maria : Ok, thanks.
Secretary : Thanks for holding the line Mrs. Maria, I'll connect you to Mr. Smith now.
Maria : Thank you.

Conversation 2
Receptionist : Hello, Jimmy company, can I help you?
Jono : Hello, I'm Jono Jackson from Liberty restaurant, I would like to speak to
Mr. Wisnu.
Receptionist : Just a moment please. I'm sorry Mr. Jono, Mr. Wisnu is not at the office
this moment. Would you leave a message?
Jono : Yes, could you please tell him the hall room will be available the day
after tomorrow at 9 a.m. to 12 a.m.
Receptionist : anything else?
Jono : No, that is all.
Receptionist : Ok Mr. Jono I'll tell him the message as soon as he gets back to the office.
Jono : Thanks.
Receptionist : Thanks for calling Jimmy company, bye.
Jono : Bye.

Conversation 3
Operator : Good morning, ND enterprise, my name is Lita, what can I do for you?
Vera : Morning, I'm Vera, could I speak to Mrs. Puspa?
Operator : One moment please, I'll check if Mrs. Puspa is available.
Vera : Ok, I'll wait.
Operator : Sorry Mrs. Puspa is on the meeting, May I write down your message?
Vera : When is the best time I could call her?
Operator : Maybe this afternoon at 2 o'clock.
Vera : Ok then, I'll call her back. thanks.
Operator : Ok, thanks for calling ND enterprise. bye.
Vera : bye.
QUIZ 1
Complete the following dialogue by using the correct expression.

Conversation 1
Receptionist: Good morning, R n' R corporation, . . . . . . . . . ?
Nisa: Morning, My name is Nisa, . . . . . . . . . Mr. Mark please?
Receptionist: . . . . . . . . . , I will check if he is at the office now.
Nisa: Ok, I will hold the line.
Receptionist: Mrs. Nisa, thank you for waiting, Mr. Mark is having a guest this moment.
.........?
Nisa: No, it's ok, I think I will call him back one hour later.
Receptionist: Is there anything else I can help you?
Nisa: No, thank you. bye.
Receptionist: Thanks for calling R n' R corporation, bye.

Conversation 2
Fino: Hello, is this Malvin photo studio?
Receptionist: Yes, this is Malvin photo studio, . . . . . . . . . ?
Fino: I would like to talk to Mr. Malvin please.
Receptionist: ok, . . . . . . . . . ?
Fino: Ok, I'm sorry, My name is Fino.
Receptionist: . . . . . . . . . I'll check if Mr. Malvin is available.
Fino: ok.
Receptionist: Mr. Fino, Mr. Malvin is busy right now, . . . . . . . . . ?
Fino: Yes, Could you please tell him to call me back? My phone number is 08937562.
Receptionist: Alright Mr. Fino, I'll make sure Mr. Malvin gets your message.
Fino: Thank you.
Receptionist: You're welcome.

QUIZ 2
Arrange the following sentences into correct dialogue and then answer the
questions!
Operator: Good morning, Minami company, My name is Haruka, what can I do for you?
Mei: Morning, I'm Mei from Green Finance, Could I speak to the HRD manager please?
Operator: Hello, Mrs. Mei, may I help you?
Operator: I'm sorry Mrs. Mei the HRD manager's line is engaged. I think he has a phone
call at this moment. Would you like to leave a message? (a moment later)
Operator: Ok, is there anything else?
Mei: Hello, this is Mei from Green Finance, I called 2 hours ago.
Mei: Yes, I would like to speak to the HRD manager, is the HRD manager free now?
Operator: I'm sorry Mrs. Mei the HRD manager is having an internal meeting this time,
could you call us back 2 hours later?
Operator: Ok, I will deliver your message as soon as possible.
Mei: Ok, thank you for the information
Operator: Thank you for calling Minami company, bye.
(two hours later)
Mei: Yes, could you please tell him the new regulations of employees insurance will be
valid next week, for further information he could call me on 0792648.
Mei: No, it's all.
Operator: One moment please, I'll check him.
Mei: Thank you.
Mei: bye.

1. Who answers Mei phone call?

2. Whom does Mei try to call?
3. When does Mei call Minami company?
4. Can Mei contact the HRD manager? why?
5. How many times does Mei try to call the HRD manager?
6. Why does Mei want to contact the HRD manager?
7. "The HRD manager's line is engaged" what does engaged mean?
8. Does Mei leave a message?
9. What is Mei's message?
10. Where does Mei work?