DIALOG1
E : Good morning, Emma speaking here. Is there anything I can help you?
A : Hello, good morning. My name is Adam Santosa from Bahari Company. Can I make an
appointment with Mr. Haryanto on Friday at 2pm?
E : Okay, let me to connect with Mr. Haryanto
H : Haryanto is here, Hello Mr Adam. Nice to hear your
A : Hello Mr Haryanto, nice to hear your voice too. Can we meet on Friday at 2 pm to talk
about the latest project
H : Okay, let’s meet at 2pm Friday at Bounty cafe
A : Thank you for waving the time Mr. Haryanto, see you at Friday
H : Thank you Mr. Adam!
A : Thank you Ms Emma, I’ve spoken directly with Mr
E : My pleasure Mr Adam
DIALOG 2
A : Good Morning
B : Good Morning,Dagmar shipping. My name is Rika, can I help you?
A : Hello Mrs. Rika, I’d like to speak to Mrs. Angel
B : Mrs. Rika is in a meeting with the client. Who’s calling please Mr?
A : My name is Mr. Michael from Nusantara Company. Do you know what time she will finish
the meeting?
B : I think the meeting will be over in 1 hour Mr. Michael. Anything I can do for you Mr?
A : Okay, thanks for the information. But, could you tell Mrs.Angel to call me back when her
meeting is over?
B : Right sir. May I have your phone number?
A : Sure, my phone number is 0833456213. Mrs Angel know my number ..
B : Thank you Mr. Michael. I will tell Mrs. Angel soon after she has finished her meeting.
Please kindly wait
A : Thanks for your help Mr. Rika. goodbye
B : My pleasure, Goodbye Mr Michael
DIALOG 3
Caller: Hi, may I speak to Tom, please?
Receiver: This is Tom speaking
Caller: Hi, Tom. It’s John. How are you?
Receiver: I’m good. How about you?
Caller: I’m good. Listen, I need your help
Receiver: Sure. What can I do?
Caller: I need Sarah’s phone number.
Receiver: Okay. I’ll give it to you.
DIALOG 4
Secretary: Hello good morning, how can I help you?"
Boss: Hello morning, I'm Suwirno, I'd like to meet with Pak Agung, is there any time?
Secretary: If I may know, have you made an appointment?
Boss: Not yet
Secretary : Yes sir, you can make an appointment with me first, and for today Pak Agung is
out of town sir, he will be back on Monday.
Boss : Okay, then I want to make an appointment with Mr. Agung on Monday, at 09.00.
Secretary : Yes sir, which company was it before and for what purpose?
Boss : From PT JAYA ABADI, the purpose is personal.
Secretary: Yes sir, I have made an appointment with Mr. Agung, Monday, January 24 at 9
o'clock yes sir.
Boss: Yes, thank you.
DIALOG 5
Priska : Hello. Priska Widodo speaking. Who is this?
Paul : This is Paul Patrio. May I speak to Won Bin please?
Priska : Can you wait a moment while I get her?
Paul : sure
Priska : Apologizes me but she’s not in desk rite now
Paul : its ok, just inform her that Paul calling
