Ratu Nur Asbandiyah

NASKAH 1 - Someone making appointment

Secretary: Good afternoon. This is Doctor Emma’s office. How may I help you?

Patient: Hi. I’d like to make an appointment to see Doctor Emma, please.

Secretary: Have you seen Doctor Emma before? (

Patient: Yes, I have. I had a physical check-up three months ago.

Secretary: All right. What’s your name?

Patient: My name is Angela Smith.

Secretary: Ms. Smith, could you please wait a moment? I’m searching your file.

Patient: Sure.

Secretary: Thank you. I’ve found your information. May I know the reason of making this

appointment?

Patient: I’ve been feeling sick lately. I’d like to see Doctor Emma soon.

Secretary: Okay. There’s one available time this Friday at 8 in the morning.

Patient: Yes. That would be great.

Secretary: Very well. I’ll schedule an appointment for you 8 o’clock this Friday.

Patient: Thank you.

Secretary: My pleasure. See you this Friday.

Patient: See you.

NASKAH 2 - Want to consul something

Cindy : [calls]

Secretary :Good morning, Asia Pacific Enterprises

Cindy : Hello, could I speak to Mr. Lau, please?

Secretary : Yes, I'll put you through. May I know who is calling?

Cindy : Yes, my name is Cindy Wu. I am a student at Hong Kong University. I am

calling about a project we are doing.

Secretary : OK. Could you hold the line please.

[pause]

Mr. Lau : Hello, how can I help you?

Cindy : My name is Cindy Wu. I am a student at Hong Kong U. I am calling about a

project we are doing on work experience. Mr. Chan from Eurasia Products said you might be

able to help me. He is a friend of my uncle.

Mr. Lau : Yes, I know Mr. Chan.... So?

Cindy : Well, one of our assignments is to find out more about a particular company and

the kind of work that it does.

Mr. Lau : Yes?

Cindy : I wonder if you would mind if I visited your company one day next week and

talk to some of your staff.

Mr. Lau : Hmmm, we are rather busy. What would you like to do exactly?

Cindy : I would like to spend a day in your company and sit with one of your staff while

they are working. I'd like to find out more about what the work involves.

Mr. Lau : Yes, well, as I said, we are very busy next week but we might be able to arrange

a visit for you the week after.

Cindy : Oh, that would be fine. Thank you. I don't want to cause you any trouble.

Mr. Lau : I will try to arrange something. Which day would you like to come?

Cindy : Let me see ... Wednesday is the best day for me.

Mr. Lau : No, sorry! We have an office meeting in the morning. How about Thursday?

Cindy : Thursday, Thursday would be fine for me. What time is convenient for you?

10 a.m. O.K.?

Cindy : Yes, 10 a.m. [writes down]. Could you tell me where your office is?

Mr. Lau : On the 7th floor, Room 723. Please ask for my secretary.

Cindy : Room 723 [writes down]... OK, then I'll come to your office in Room 723 at 10

a.m. on Thursday the 25th.

Mr. Lau : O.K.

Cindy : Thank you so much for your help. I look forward to meeting you.

Mr. Lau : Me too! Good luck with your project.

Cindy : Thank you. Goodbye.

Mr. Lau : Bye.

[hangs up]

NASKAH 3 - Dealing with bad connection

Secretary: Good morning, ABC Company, how can I help you?

Mr. Thomas: Hello, this is Bill Thomas. May I speak with Ms. Tanaka, please.

Secretary: I'm sorry, she is out of the office right now. May I take a message?

Mr. Thomas: Yes please. This is Anthony Thomas.

Secretary: I’m sorry, we have a bad connection. Could you give me your number and I’ll call

you right back?

Mr. Thomas: my number is 438-3498, please call me back if you already have good connection

Secretary: Okay. I will call you again later. Thank you Mr. Thomas

Mr. Thomas: You’re welcome

NASKAH 4 - Answering the phone

Mrs. Arnolds (sales representative Valentinos): ring ring...ring ring...ring ring...

Mr. Samways (Secretary): Hello, Valentinos, this is Patrick speaking. How may I help you?
Mrs. Arnolds: Yes, this is Mrs. Janet Arnolds calling. Could I speak to Mr. Daniels, please?

Mr. Samways: I'm afraid Mr. Daniels is out of the office at the moment. Would you like me to

take a message?

Mrs. Arnolds: Uhm...actually, this call is rather urgent. We spoke yesterday about a delivery

problem that Mr. Daniels mentioned. Did he leave any information with you?

Mr. Samways: As a matter of fact, he did. He said that a representative from your company

might be calling. He also asked me to ask you a few questions...

Mrs. Arnolds: Great, I'd love to see this problem resolved as quickly as possible.

Mr. Samways: Well, we still haven't received the shipment of chocolates that was supposed to

arrive last Monday.

Mrs. Arnolds: Ah, yes, I'm so sorry about that. In the meantime, I've spoken with our delivery

department and they assured me that the chocolates will be delivered by tomorrow afternoon.

Mr. Samways: Excellent, I'm sure Mr. Daniels will be pleased to hear that.

NASKAH 5 - Getting the name

Ms. Sykes : Hello Good morning! May I speak to Mr. Smith please? I tried to call him yesterday

but I couldn’t get through. What happened?

Secretary : Yesterday was a holiday madam. Could you hold on for a minute? I’ll put you

through to Mr. Smith.

Ms. Sykes : Oh, yes I forgot that it was holiday yesterday. Thanks!

Secretary : Sorry madam, Mr. Smith is in a meeting right now. Would you like to leave a

message?

Ms. Sykes : Yes, please. Can you tell Mr. Smith to return my call? It’s 550-7025-8956. I’m

calling from Mr. Roger’s office.

Secretary : Sure. I’ll tell him. He’ll get back to you as soon as possible.

Ms. Sykes : Thank you so much!