Unit 2.

Hello, Can I speak to Mr. Rawoot there?

Objectives Students are able to:

1. Receiving and Making a Phone Call
2. Taking and Leaving a Message by Phone
3. Spelling Names
4. Reading Phone/Fax Numbers
5. Phone Message Note

Receiving and Making a Phone Call

Task. 1 Practice the dialog with your friend.

Mr. Kusrendra : Good morning. Zenshin Robotics. Agung Kusrendra speaking.
What can I do for you?
Ms. Niken : Good morning, Mr. Kusrendra. This is Niken.
Mr. Kusrendra : Hi, Niken. How’s it going?
Ms. Niken : Pretty good, thanks. How about you?
Mr. Kusrendra : I’m good, thanks.
Ms. Niken : By the way, I’m calling because I need information about
Delta Projects. Is Mr. Haris around?
Mr. Kusrendra : O.K. Please hold the line. I’ll check if he’s available at the
moment.
Ms. Niken : Sure. Thanks.

Task 2. Answer the following questions.

1. What does the receiver say when receiving the phone call?
2. Does the caller mention her/his identity?
3. Do the caller and receiver know each other well?
4. Why does the caller call?
5. What will the caller do after the phone call?

Taking and Leaving a Message by Phone

Task 3. Practice the dialog with your friend.

Mr. Kusrendra : Good afternoon. Zenshin Robotics. Agung Kusrendra speaking.

How can I help you?
Mr. Wijaya : Good afternoon. This is Andre Wijaya from Gaoming Software.
I’d like to speak to Mrs. Priyanka, please.
Mr. Kusrendra : I’m sorry, Sir. She is having a meeting with clients at the
moment.
Mr. Wijaya : When will she be available?
Mr. Kusrendra : I am not really sure, Sir. Would you like to leave a message?
Mr. Wijaya : Yes. Can you ask her to call me at 839-121487, please?
Mr. Kusrendra : Let me repeat the number. It’s eight-three-nine,
one-two-one-four-eight-seven.
Mr. Wijaya : Yes. Please tell her that I want to discuss the ongoing project.
Mr. Kusrendra : Sure. Just to check, it’s Mr. Andre Wijaya from Graoming
Software. You want to discuss the ongoing project.
Mr. Wijaya : Right.
Mr. Kusrendra : Is there anything else I can help you?
Mr. Wijaya : No, that’s all. Thank you. Bye.
Mr. Kusrendra : You’re welcome. Thanks for calling. Bye.

Task 4. Answer the following questions.

1. Why does the caller make a phone call?

2. Who is the person that the caller is looking for?
3. What does the caller do after knowing that the person is not available?
4. What is the receiver offering to the caller?
5. What will the receiver do after ending the phone call?

Task 5. Read the following dialogue!

Receptionist : Good morning, Trans Media office. I am Anna. Can I help you?
Randy : I’m Randy from the Express Company. May I speak to Mr. Budi from the
purchasing department?
Receptionist : I'm sorry, he's out of the office today.
Randy : What a pity.
Receptionist : Can I take a message?
Randy : Could you call him right now and tell him to call me back?
Receptionist : All right, I’ll call on his cell phone.
Randy : Thank you very much.

Task 6. Answer the following questions.

1. Where doe the conversation probably take place?
2. Why Randy cannot speak to Mr. Budi?
3. What did the receptionist do to help Randy?
4. What is Randy’s message to Mr. Budi?

Phone Courtesy
Dalam bertelepon secara formal dalam lingkungan kantor atau tempat kerja, ada
beberapa ungkapan yg dapat digunakan. Ungkapan-ungkapan tersebut terbagi
dalam beberapa bagian:

Making Phone Call

 Hello, My name is Dian. I would like to speak to Mr. Ricardo, please.
 I’m Sinta from the Express Company. May I speak to Mr. Budi?
 Good afternoon. This is Mike at ABC company. Could I speak to Rihana.
 Good morning. This is Sinta from the Express Company. I’m calling about /
because…
When the person you want to speak to is unavailable
 Can I leave a message for him/her?
 Could you tell him/her that I called, please?
 Could you ask him/her to call me back, please?
 Okay, thanks. I’ll call back later.

Taking a Message
 I’m afraid the line is engaged / busy.
 I’m afraid he / she is in a meeting.
 I’m afraid he / she is not available at the moment.
 I'm sorry, he / she's out of the office today.
 Can I put you on hold?
 Can I take a message?
 Would you like to leave a message?
 Could you give me your number, please?
 I'll make sure he / she gets the message.

Leaving a Message
 May I speak with Mr. Clarke, please?
 I would like to speak with Mr. Clarke, please.
 When do you expect him / her back in the office?
 I need to speak with him / her on an urgent matter.
 May I leave a message?
 Would it be possible to leave a message?
 Please tell him / her that....
 Please ask him / her to call me as soon as he / she gets in
Ungkapan Penting dalam Percakapan di Telepon
(Conversation on The Telephone)