• Receiving and Making a

Phone Call
• Taking and Leaving a
Message by Phone
• Spelling Names
• Reading Phone/Fax Numbers
• Phone Message Note

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Daftar Isi
 Receiving and Making a Phone Call
Practice the dialog with your friend.

Mr. Kusrendra : Good morning. Zenshin Robotics. Agung

Kusrendra speaking. What can I do for you?
Ms. Niken : Good morning, Mr. Kusrendra. This is
Niken.
Mr. Kusrendra : Hi, Niken. How’s it going?
Ms. Niken : Pretty good, thanks. How about you?
Mr. Kusrendra : I’m good, thanks.
Ms. Niken : By the way, I’m calling because I need
information about Delta Projects. Is Mr. Haris
around?
Mr. Kusrendra : O.K. Please hold the line. I’ll check if he’s
available at the moment.
Ms. Niken : Sure. Thanks.
Answer the following questions.

1. What does the receiver say when receiving the phone call?
2. Does the caller mention her/his identity?
3. Do the caller and receiver know each other well?
4. Why does the caller call?
5. What will the caller do after the phone call?
Rules in Receiving a Phone Call

Examples:
Rules in Making a Phone Call

Examples:

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 Taking and Leaving a Message by Phone
Practice the dialog with your friend.
Mr. Kusrendra : Good afternoon. Zenshin Robotics. Agung Kusrendra
speaking. How can I help you?
Mr. Wijaya : Good afternoon. This is Andre Wijaya from Gaoming
Software. I’d like to speak to Mrs. Priyanka, please.
Mr. Kusrendra : I’m sorry, Sir. She is having a meeting with clients at
the moment.
Mr. Wijaya : When will she be available?
Mr. Kusrendra : I am not really sure, Sir. Would you like to leave a
message?
Mr. Wijaya : Yes. Can you ask her to call me at 839-121487, please?
Mr. Kusrendra : Let me repeat the number. It’s eight-three-nine, one-
two-one-four-eight-seven.
Mr. Wijaya : Yes. Please tell her that I want to discuss the ongoing
project.
Mr. Kusrendra : Sure. Just to check, it’s Mr. Andre Wijaya from
Graoming Software. You want to discuss the ongoing
project.
Mr. Wijaya : Right.
Mr. Kusrendra : Is there anything else I can help you?
Mr. Wijaya : No, that’s all. Thank you. Bye.
Mr. Kusrendra : You’re welcome. Thanks for calling. Bye.
Answer the following questions.

1. Why does the caller make a phone call?

2. Who is the person that the caller is looking for?
3. What does the caller do after knowing that the person is
not available?
4. What is the receiver offering to the caller?
5. What will the receiver do after ending the phone call?
 Study the following expressions.

Do the activities in your PR Bahasa Inggris on page 34.

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 Spelling Names
Study the following international spelling form.

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 Reading Phone/Fax Numbers
Study the following international spelling form.

Do the activities in your PR Bahasa Inggris on pages 36 ─ 37.

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 Phone Message Notes
Practice the dialog with your friend.
Mrs. Yang : Good morning. Gloss Tirage Corporation. Susan Yang
speaking. May I help you?
Mr. Cullen : Good morning. This is Zack Cullen of Gebouw Construction.
I’d like to speak to Ms. Nadine Everet, please.
Mrs. Yang : I’m sorry, Sir. She is away from her desk now.
Mr. Cullen : Alright. Could I leave a message?
Mrs. Yang : Of course. Just a moment, please. I am preparing a pen and
paper. Alright, please go ahead.
Mr. Cullen : Can you ask her to send the glass and wood designs of Delta
Projects to Mrs. Possada’s email as soon as possible? She wants to
check them before the presentation.
Mrs. Yang : I’m sorry. I’m afraid I’m not familiar with Mrs. Possada’s
name. Would you like to spell it for me?
Mr. Cullen : Of course. Papa-Oscar-Sierra-Sierra-Alpha-Delta-Alpha. Have
you got it?
Mrs. Yang : I’m sorry, I didn’t get the first name of the company. How do
you spell it, please?
Mr. Cullen : Sure. Gebouw, Golf-Echo-Bravo-Oscar-Uniform-White.
Mrs. Yang : Alright, Sir. Gebouw Construction. Is there anything else I
can help you with?
Mr. Cullen : No, that’s all. Thank you.
Mrs. Yang : My pleasure. Have a good day.
 Study the following note based on the previous dialog.

Do the activities in your PR Bahasa Inggris on pages 37─40.

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