SOMEONE MAKING APPOINTMENT

Sekretaris: Good afternoon, this is Mr. Jason’ office.

Adam: Good afternoon. My name is Adam Smith. I’m one of your boss partner. I would like to make
an appointment with him for a project meeting.

Sekretaris: Of course, sir. Mr. Jason is available on Monday and Wednesday for an appointment.
Which day would suit you best?

Adam: I would like to meet him on Monday if that’s possible.

Sekretaris: Very well. Would you like to meet him in the morning or afternoon?

Adam: Actually, could you make it a lunch appointment? We could talk about the project during
lunch, that would be more efficient

Sekretaris: I will have to check with Mr. Jason first but it should be possible.

Adam: That’s okay. Could you contact me again once you have his approval for the appointment,
please?

Sekretaris: Of course, sir. I will contact you directly once I have his response.

Adam: Okay, thank you so much.

Sekretaris: You’re welcome, sir. Have a good day.

WANT TO CONSUL SOMETHING

A: Good morning, emma is speaking how can I help you?

B: Good morning, I’m Jacob from Atlantic airways can I speak with mrs. Bella right now?

A: I am sorry mr. Jacob, mrs. Bella isn’t in the office right now. Can i take a massage?

B: Sure, you can talk to her for call me back as soon as possible. I have important business with her
this week.

A: okay mr. I will talk to mrs bella after she back to the office later. You number please mr. Jacob.

B: 5543267 that is my phone number.

A: Okay your number is 5543267 right?

B: yes miss

A: Thank you for calling me, i will call you as soon as possible after mrs. bella back

B: if you can, please remind her to arrange her schedule yesterday or this week if mrs. bella schedule
are full.

A: Okay I will remind mrs. bella to meeting with you this week, there is something else to ask mr.
Jacob?

B: Nope.
A: Ok mr.

B: thank you again miss, good bye

A: my pleasure mr. Jacob, good-bye

DEALING WITH BAD CONNECTION

A: Good morning, oil well office. May I help you?

B: hello, I would like to talk to mr big from the reservoir engineering department, please. Could you
connect me with him, extension 510 please?

A: may I ask you who is calling

B: My name is mr. Jacob. I’m calling from an research center.

A: thanks mr Jacob. Hold on please, let me check if mr big is in his office

B: sure

A: I’m sorry, mr big is on another line right now. Would you like to hold?

B: I’m calling long distance. I will try to reach him a little later

A: what? I can’t hear you!

B: I said I would call him back a little later

A: The sound’s very queit. Can you speak up a bit?

B: Can you hear me now?

A: Yes that’s better. What were you saying? What was that?

B: I would call him back a little later

A: okay Any else?

B: Nope thank you, gbye

A: gbye

ANSWERING THE PHONE

A: Good morning, Bstar here. Is there anything I can help you?

B : Hello, good morning. My name is Adam Smith from Moon Company. Can I make an appointment
with Mr. Jacob on Friday at 2pm?
A : Okay, let me to connect with Mr. Jacob

C : Jacob is here, Hello Mr Adam. Nice to hear your voice

B : Hello Mr Jacob, nice to hear your voice too. Can we meet on Friday at 2 pm to talk about the
latest project?

C : Okay, let’s meet at 2pm Friday at Ninenine café

F : Thank you for waving the time Mr. Jacob, see you at Friday!

G : Thank you Mr. Adam!

F : Thank you Miss. Anna, I’ve spoken directly with Mr Jacob

A : My pleasure Mr Adam

GETTING THE NAME

A: Amy speaking, may I help you?

B: Hello, I’m phoning about your business English courses. Would be passible for you to send me
some information on them?

A: Certainly. Are you interested in our in-company courses or our public courses?

B: I’m interested in your in-company training courses, particularly ones which focus on business
writing skills.

A: Are you a training officer?

B: Yes, I’m an assistant training officer

A: Ok, you have a brochure giving full details of all our courses. It also includes a brief company
profile and client list. Could I just take down your details?

B: Certainly, my name is andy wang

A: is that wang with an a or an i

B: with an a

A: And my I have your company name?

B: yes, it’s zirrex ltd.

A: How do yo spell that?

B: z-I double R-e-x

A: Ok mr. wang. We’ll send the brochure to you the next days. Please dp call us if you would like any
further information

B: yes, I will

A: Good-bye

B: Thanks good-bye