KD 3.

15 TAKING AND GIVING SIMPLE TELEPHONE MESSAGE

(memberi dan meminta informasi terkait pesan sederhana lewat telephone)

Telephone Handling
 Do you like to call someone using telephone?
 What do you usually say in telephone?
Alternative languages:
1. How do you spell it?
2. Just a moment , please
3. I don’t have a…./ there isn’t a….
4. Sure/Certain/ Can you spell that
5. Correct/right/ one moment, please
6. I think so/ I’m pretty sure
Example
a. A: Hello!
B: Hello, May I speak to Anna?
A: wait a minute, oh I’m sorry, Anna is not in. Would you like to leave a
message!
B: Yes, please tell her that I wait her in library today at 3.00 p.m
A: Ok, I will tell her
B: Thank you very much
A: You’re welcome

b. A: Hello, steve ! This is Jackie

B: Hi, how are you doing?
A: Pretty good. How about you?
B: okay, Listen. I can’t talk right now, I’m taking a shower
A: Oh, okay I’ll call back later
B: Speak to you soon
A: Good bye

How to use telephone

It is easy to misunderstood on the phone. This misunderstanding usually happens because
most of us don’t know how to telephone correctly, to avoid misunderstanding, we should
recognize some guidance of using telephone.
And here are some suggestions when you speak on the phone.

Guidance of Using Telephone

 State your name and position in the company slowly and clear
 Make sure you are talking to the right person
 Say right away what you are calling about. Don’t let the other person guess or
work it out
 Speak breafly
 If is it bad line, say that you will call back once
 Speak slowly and clearly but in friendly voice
 Smile while you are speaking
  If possible , don’t phone during other person’s lunch hour or just before he is
about to stop to work for the day

Read and study the expressions of these phone calls and answer questions.
Formal Informal
A: Hello, Mr. George ?it’s Jasmine, Can I A: Hi Matt
speak to Matt, please?
B: Hold on a moment. I’ll see if he’s here B: Hi, my cellphone is okey now I got your
Sorry, he’s not in his room. message
Can I take a message
A: Yes please. Can you ask him to phone me? A: Right, do you want to go to the riverside
Cinema
B: What’s your number ? B: sorry, I can’t. I’d like to but I’m still not
feeling great
A: It’s 0813234567 A: Come on
B: Just a moment0813234567 B: Hang on……oh, all right I’ll be there
A: okay, thank’s Mr. George A: Great, see you
B: Not at all, Jasmin. Bye

Reported Speech
 He said that you had to pay for the tickets
 He asked you to pay for the tickets
 He wanted to know if you would be available in the afternoon
 He wanted to know where you put the umbrella

 Struktur Teks
I. RECEIVING CALLS
a. Answering at a switchboard / in an office / at a private number
Good morning, Montreal supplies. May I help you?
Hello, Lion Restaurant. Can I help you?
Good afternoon, Roland Scott, speaking
Hello, 88675932
b. Requesting Identity
Who’s calling, please?
May I ask who’s calling?
Who’s speaking, please?
Can I have your name, please?
c. Asking the caller to hold
Hold the line, please. I’ll see if he’s in
Hold on, please. He’s coming now
Just a moment, please. She’ll be with you right away
One moment, please. I’ll see if he’s free
He’s speaking on the other line. Will you hold?
d. Connecting the callers
I’ll connect you with the manager
I’ll put you trough to the manager
It’s ringing for you
You’re trough. Go ahead
e. The person being called is not in
I’m sorry; the manager is out at the moment
I’m terribly sorry. Mr Hotman is away on business right now
 He is not in the office now, but he’ll be back at 4 o’clock
f. Taking messages
Can I take a message?
Can I give him a message?
Can I you have like to leave a message?

II. MAKING CALLS

1. Requesting a particular person or service
May I speak to Mr. Bates, Please?
May I speak to the manager, please?
May I have the Account Department, please?
2. Identifying yourself
This is Mr. Delano’s secretary
This is Pierre Humphrey
I’m calling on behalf of Mr. Humphrey
3. The person you are calling is not in
Could you tell me when he’ll be back?
Do you know what time she’ll be back?
4. Leaving a message
Yes, could you tell him to call me back?
Yes, tell her that I call. This is Rita
No, thanks. I’ll call back later
No, thanks. It’s not urgent

Soal:
1. Mention 5 point to direction of using telephone
2.

Someone to see Mr. Lubis, the general manager

Caller : Hello, May I speak to Mr. Lubis?
Secretary : Who’s calling please?
Caller : Andy Wibowo, is he in, please?
Secretary : He isn’t in the office, Sir.
Would you like to leave a message?
Caller : No, thanks
Secretary : Would you call back later?
Caller : Yes, I will

A : Hello
B : Hello, who’s speaking?
A : I am Mr. Didy from PT Lucky. Is Mr. Andi in?
B : oh, I’m sorry. He is out for lunch. He will come back at two o’clock. Could you call
back?
A : Oh, dear, could I possibly leave a message then?
B : Yes, please. but, just a minute, I will take my note first. OK, what is it?
A : Well, I have promised to meet him this afternoon to talk about our corporation,
unfortunately I can’t afford to come. I have to take my wife to the doctor. So, I was
wondering you to tell that I will come on the following day at 10 o’clock
B : OK, anything else?
 A : No, thanks a lot
B : You are welcome.

Operator : Hello, Frank and Brothers, how can I help you?

Peter : This is Peter Jackson. Can I have extension 3421?
Operator : Certainly, hold on a minute, I'll put you through...
Frank : Bob Peterson's office, Frank speaking.
Peter : This is Peter Jackson calling, is Bob in?
Frank : I'm afraid he's out at the moment. Can I take a message?
Peter : Yes, could you ask him to call me at. I need to talk to him about the Nuovo
line, it's urgent.
Frank : Could you repeat the number please.
Peter : Yes, that’s, and this is Peter Jackson.
Frank : Thank you Mr. Jackson, I'll make sure Bob gets this ASAP.
Peter : Thanks, bye.
Frank : Bye.

 Unsur Kebahasaan

MATCH UP
Match the first half of the sentence to the second half to complete these common
expressions used on the telephone.
I'll put you who is calling?
This is the line?
Would you like to leave a message?
Peter through.
Can I ask calling.
Can you hold isn't available at the moment.
I'm afraid Ms. Smith Alice Anderson.
I'm sorry,  the line is busy. 

- Tata Bahasa:
 Modal auxiliary
GRAMMAR: WOULD / COULD FOR POLITE REQUESTS
Use 'Would / Could you please' to make requests on the telephone such as asking to
leave a message:
Could you please take message?
Would you please let him know that I called?
Could you please ask him/her to call me back?
 Simple Present
 Indirect spech

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lisan.