Taking Phone

Simple Message
Taking phone simple message: cara untuk menjawab telepon
dengan benar dalam Bahasa Inggris. Taking phone simple message
dibedakan menjadi 2, yaitu formal dan informal.
• Formal: biasa digunakan dalam situasi yang formal (bisnis, dunia
kerja, dan orang yang lebih tua.
• Informal: biasa digunakan dalam situasi tidak formal atau situasi
sehari-hari (dengan teman sebaya)
Formal Phone
• Formal phone: biasa digunakan dalam situasi yang formal (bisnis,
dunia kerja, dan orang yang lebih tua.
• Making a Phone Expression (ekspresi menelepon)
– Hello, my name is …. I would like to speak to Mr/Mrs.
– Can I speak to …..
– May I speak to Mr/Mrs?

• Responses:
– Hello, Mr/Mrs….. can I help you?
– Mr/Mrs….. May I help you.
– What can I do for you?
– I will direct your call to ….
• Responses for unavailable someone:
– I am sorry, Mr/Mrs ….. is on meeting at this moment.
– I am sorry Mr/Mrs … is not in today
– I am afraid Mr/Mrs …. Is not in the office this time.
– I am afraid Mr/Mrs …. Is not able to answer your call.

• Taking a message:
 Can I take a message?
 Would you like to leave a message?
 Can I give him/her a message?
 I’ll tell Mr. Jones that you called.
 I’ make sure Mr. Jones rings you as soon as possible.
 At what number can you be reached?
 Could (Can, May) I take a message?
 Could (Can, May) I tell him who is calling?
• Leaving message:
 May I speak with Mr. Clarke, please?
 I would like to speak with Mr. Clarke, please.
 When do you expect him/her back in the office?
 I need to speak with him/her on an urgent matter.
 May I leave a message?
 Would it be possible to leave a message?
 Please tell him/her that...
 Please ask him/her to call me as soon as he/she gets in.

• Holding the Line:

 Could you hold the line please?
 One moment please, I’ll check if she/he is available
 Just a moment please
 Could you hold on please
 Exmple of Formal Phone Dialog

Dialog 1 Dialog 2
A : Hello Secretary : Good morninh, ND enterprise,
B : Hello, who’s speaking? my name is Lita, what can I do
A : I am Mr. Didy from PT Lucky. Is Mr. Andi for you?
in? Vera : Morning. I’m Vera, could I speak
B : oh, I’m sorry. He is out for lunch. He will to Mrs. Puspa
come back at two o’clock. Could you Secretary : One moment please, I’ll check
call back? if Mrs. Puspa is available.
A : Oh, dear, could I possibly leave a Vera : Ok, I’ll wait.
message then? Secretary : Sorry Mrs. Puspa is on the
B : Yes, please. but, just a minute, I will take meeting. May I write down your
my note first. OK, what is it? message?
A : Well, I have promised to meet him this Vera : When is the best time I could
afternoon to talk about our corporation, call her.
unfortunately I can’t afford to come. I Secretary : Maybe this afternoon at 2
have to take my wife to the doctor. So, I o’clock.
was wondering you to tell that I will Vera : Ok then, I’ll call her back, thanks.
come on the following day at 10 o’clock Secretary : Ok, thanks for calling ND
B : OK, anything else? enterprise, bye.
A : No, thanks a lot Vera : Bye
B : You are welcome
 Informal Phone
Informal: biasa digunakan dalam situasi tidak formal atau situasi sehari-
hari (dengan teman sebaya). Dalam percakapan tidak formal dalam
telepon kita bisa menggunakan bahasa kita sehari-hari.
 Exmple of Informal Phone Dialog
Father : Hello.
Pip : Hey is Sasha there?
Father : Uh, yeah. Who’s this?
Pip : It’s Pip.
Father : Hang on just a second (wait a minute), Pip… Sasha, phone’s
for you.
Sasha : Who is it?
Pip : It’s Pip.
Sasha : Hey, what’s up (slang way to say “What are you doing?”)
Pip : Nothing. Just chillin‘ (relaxing) at home. How bout you?
Sasha : Just hanging out.
Pip : You wanna grab a bite (go out for food)?
Sasha : Sure, what were you thinking?
Pip : Let’s just go out and find something. I’m down for whatever
(I’ll eat anything).
Sasha : Sounds good… I’m starving (really hungry).
Pip : Meet ya down there in ten (minutes)?
Sasha : Cool see ya then .
Pip : Later.
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