Practical Assignments

1. Questions for self-control: how to behave at table.

1. How should you behave in public? 2. How should you cut your
meat: in advance, before you start eating it, or in the process – as you
eat? 3. Why should a knife be in the right hand and a fork in the left one?
4. How should you behave if you want to reach something which is far
away from you? 5. When you do not know the dish what is the best way to
find out? 6. When do you start eating if the party is small (if the party is
large)? 7. What words of hostess may serve as a signal to start eating? 8.
Why mustn't you empty your glass too fast? 9. How do you indicate that
you have had enough? 10. What do you say when you don't want a dish?
2. ork in pairs: Ordering a meal at a hotel by phone. Compose dialogues
on ordering meals, ask clarifying questions to get more information about
the dishes on menu. Say:
1. When and how much are people supposed to pay as ”tips"? 2. Is it
good or bad to pay too much (too little)? 3. In what situations aren't they
supposed to pay at all?
3. Describe to your younger brother / sister the list of do’s and dont’s at
table.

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 Telephoning, Making Appointments by Phone
Read and practise the following flashes of conversation.
TELEPHONING
1. A. Hello. Is this five–seven–oh–one–two–four–oh (570-12-40)?
B. Speaking.
A.Could I speak to Mr Jones?
B. One moment, please. Who shall I say is calling?
A. Mr Barnes.
2. A. Is this 253-22-74?
B. Sorry, wrong number.
A. Sorry.
B. That's all right.
3. A. B. P. Company. Mr Smith's office.
B. Hello, could I speak to Mr Smith, please?
A. I'm sorry, Mr Smith is out now. Will there be any message?
B. Please, tell Mr Smith, Mr Richardson from Manchester called
about a new contract.
4. A. Hello.
B. Hello, is that Mr Russell?
A. Speaking.
B. Good afternoon, Mr Russell. This is John Brown (calling).
A. Good afternoon, Mr Brown.
B. My wife and I were wondering if you could join us for supper on
Saturday.
A. We'd be delighted.
5. Receptionist: Doctor Brown's office.
Mr Clark: Good morning. I want to make an appointment to see
Dr Brown this morning, please.
Receptionist: Certainly, sir. Would 9.45 be all right?
Mr Clark: Yes, that'll do very well.
Receptionist: And your name, please, sir?
Mr Clark: My name is (Mr) Clark.
Receptionist: Thank you, sir. Good morning.
6. A. Good morning! I'd like to make an appointment with Doctor Green,
please.
B. Certainly, sir. Is Friday 11 o'clock convenient for you?
A. Yes, that'll do very well.

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 ** *
Complete the dialogues (see the vocabulary below).
1. A. Hello, is this 459-22-37?
B. …
A. Could I speak to Mr Black?
B. …
A. Mr Peters from Smith and Co.
B. …
2. A. Travel agency. Reception.
B. …
A. The manager is out at the moment. Shall I leave him a message?
B. …
3. A. Is this Information?
B. …
A. Sorry.
4. A. Mr Brown's office.
B. …
A. Certainly, sir. Will tomorrow 10 o'clock be all right with you?
5. A. Operator.
B. …
A. Number in Riga, please.
B. …
A. Hold the line, I'll try to put you through.
** *
Read and dramatize the following dialogues.
MAKING AN APPOINTMENT
Assistant: Good morning.
Mr Bartel: Good morning. Is this Howard's office?
Assistant: Mr John Howard?
Mr Bartel: Yes. I was wondering whether Mr Howard could see me. My
name is Bartel.
Assistant: Oh, yes, Mr Bartel, Mr Howard had a letter from Mr Watson.
He said you'd be writing to make an appointment.
Mr Bartel: I decided to call instead. I was rather hoping that perhaps
Mr Howard would be able to see me this morning.
Assistant: Oh, I'm very sorry, but I'm afraid Mr Howard has several
engagements today. He's at a meeting this morning and he
has several other appointments this afternoon.

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Mr Bartel: Then I'd better ask you to make an appointment for me.
Assistant: Yes, certainly. I'll just look in his diary. Now, would Friday
at three-fifteen suit you?
Mr Bartel: No, I'm afraid I shan't be in London on Friday.
Assistant: Oh. Then could you manage Monday at eleven o'clock?
Mr Bartel: Yes, that would be quite all right.
Assistant: Good. I'll make it for eleven o'clock on Monday, then.
Mr Bartel: Thank you very much. Good morning.
Assistant: Good morning, Mr Bartel.

Practical Assignments
1. Complete the following dialogue.
MAKING AN APPOINTMENT
Mr Parkinson: Hello! Is that Doctor Spencer's consulting-room?
Receptionist: …
Mr Parkinson: Good morning. I'd like to make an appointment to see
Dr Spencer this afternoon, please.
Receptionist: …
Mr Parkinson: Yes, that will be all right.
Receptionist: …
Mr Parkinson: My name is (Mr) Parkinson.
Receptionist: …
Mr Parkinson: Thank you very much. Good morning.
2. Read these extracts from telephone calls. ho do you think is talking?
hat do you think they are talking about?
1. A. I'll see you outside the bank at 11.30 then.
B. No, I said 11.28.
A. OK, 11.28.
B. And don't forget to change the number-plates.
2. A. It's Mr Carter on line 4.
B. Not again! Could you tell him I'm busy, Mary.
A. I did, but he says he'll wait.
B. Oh, all right then. Put him through.
3. A. I'm afraid no one is available to take your call.
B. Oh no, I hate these things.
A. Please leave your name and number after the tone.
B. Er hello … er … I'll call back later.

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4. A. Darling, it's me. Can you talk?
B. Wait a minute. Yes, I think so, but be quick.
A. I can't stop thinking about you.
B. Thank you for calling, Mr Jackson. I'll put a catalogue in the post
for you right away.
5. A. I'm on my last unit.
B. Hold on, Jane, I'll get a pencil … OK.
A. I'm on 081
B. Oh no!
6. A. All in all the legal fees come to 30,000 pounds.
B. That's very reasonable. That's one three, I hope.
A. No, Mr Brown, three zero, I'm afraid.
B. What? For three weeks' work? You must be joking.
3. Choose the correct words to complete the telephone conversation.
ON THE LINE
A. Fenton Engineering.
B. (1) Number / Extension 47, please.
A. I'm afraid the line's (2) broken / engaged. Will you hold?
B. Yes.

A. The line's free now. I'll (3) put / connect you through.
B. Thank you.
C. Paint shop.
B. I'd like to speak to Mrs Isaacs.
C. (4) Who’s / Whose calling please?
B. Jacques Duval.
C. (5) Wait / Hold on, M Duval. I'll (6) bring / get her.

C. I'm (7) afraid / regret she's in a meeting. Do you want to call (8) up /
back later?
B. No, it's urgent. Could you (9) leave / take a message?
C. Yes, (10) I will / of course.
B. (11) May / Could you ask her to call me back?
C. Does she have your number?
B. No. It's Paris – the (12) code / area is 010 331 then the number is 46
58 93 94. Could you (13) say / read that back to me?
C. 010 331 46 58 93 94.
B. That's right.

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C. (14) Anything / What else?
B. No that's (15) anything / all. Thank you very much.
C. You're (16) welcome / fine.
B. Goodbye.
4. Match the words and phrases with similar meanings:
1. The line's busy. a I'll connect you.
2. Will you hold? b One moment.
3. I'll put you through. c An office number.
4. A code. d Could I have your name?
5. An extension number. e I'm ready.
6. Who's calling please? f The line's engaged.
7. Hold on. g A country or area number.
8. This is … h Is that all?
9. Go ahead. I Can you wait?
10. Anything else? j … speaking.
5. Match these comments to their replies:
MAKING CALLS
1. Sorry, could you spell that? a Yes, it's 081 432 9191.
2. Could I speak to Mrs Fenton, b That's OK. I'll hold.
please? c The reservations
3. Could you take a message? department, please.
4. I'm afraid the line's busy at d Speaking.
the moment. e Yes, of course. I'll get a
5. I'm sorry but he's away this pen.
week. f Yes, it's M-E-E-U-W-S.
6. Could you repeat that? g I'll call back next week
7. Good morning, Cathay then.
Pacific Airlines.
See the list of words on Telephoning in the Vocabulary Supplement to
Unit “Office Regulations and Procedure. ork with a Client. Presentations.
Meetings”.

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