5.

Calling a friend
Dialog 5.1
 A: Hello, may I speak to Alice please?

B: This is she. How's it going?

A: I've been trying to call you all day.

B: Sorry about that. I was cleaning up.

A: It's okay.

B: So what were you calling me about?

A: Oh, I just wanted to see if you wanted to hang out tomorrow.

B: Sure, what did you want to do?

A: Maybe we can go see a movie or something.

B: That sounds like fun. Let's do it.

A: I'll see you tomorrow then.

B: See you then. Goodbye.

Dialog 5.2
 A: Hi, how are you. Is Alice there?

B: Speaking. What's up?

A: Why haven't you answered the phone?

B: My bad, I had chores to do.

A: That's all right.

B: What was the reason for your call?

A: I want to do something tomorrow with you.

B: Sounds good. What did you have in mind?

A: I was thinking about seeing a movie.

B: Okay, let's go see a movie.

A: Until then.

B: Talk to you later.

Dialog 5.3
 A: Is Alice available?

B: You're talking to her.

A: I've called you a hundred times today.

B: I was busy doing something. I apologize.

A: No problem.

B: Did you need something?

A: Do you want to do something tomorrow?

B: Is there somewhere special you wanted to go?

A: How about a movie?

B: A movie sounds good.

A: Call me tomorrow then.

B: I will see you tomorrow.

Vocabulary
Learn the words or phrases – click here
Q&A – Listen and answer
Tom tried to call Alice many times, but she didn’t answer
the phone. He keeps trying again and again. Finally, Alice
picks up the phone. Tom asks Alice why she didn’t answer
his calls. Alice explains that she didn’t know Tom called
because she was busy doing some housework. Alice was
cleaning up her house, so she didn’t hear the phone ring. So
that’s why she missed Tom’s calls. Tom tells Alice it is okay.
Alice asks Tom why he called. Tom says he called because
he wanted to ask Alice out the next day. He wanted to invite
Alice to hang out. Tom thinks they may go watch a movie.
Alice thinks it will be fun. She accepts the invitation.
Q&A – Listen and answer
Who did Tom try to call?
Did Alice pick up the phone at first?
How many times did Tom call Alice before she answers
the phone?
Why did Alice not answer Tom’s phone calls at first?
Did Alice call him back?
How did Tom react? Did he get angry?
Why did Tom call Alice?
What does Tom invite Alice to do?
Does Alice like the idea?
Workplace phone calls
Now let’s take a look at some phone calls you might have
at the work place!!!
Making an outbound call to a vendor
 Employee: Good morning, this is [Name] from [Company]. Can I speak with [Vendor
name], please?
 Vendor: Good morning, [Name]. This is [Vendor name]. How can I assist you today?
 Employee: Good morning, [Vendor name]. I’m calling to follow up on the order we placed
last week.
 Vendor: Oh, yes. Let me just pull up the order. Okay, I see it was shipped out on schedule.
 Employee: Yes, I received the shipment yesterday, but I noticed that one of the items was
missing.
 Vendor: I apologize for that. Can you please provide me with the item number so I can
look into this for you?
 Employee: Sure, it’s [Item number].
 Vendor: Thank you. Let me check on that. Okay, I see that the item was out of stock, but
we have it available now. I can have it shipped out to you today.
 Employee: That would be great. Thank you for taking care of that for us.
 Vendor: No problem. Is there anything else I can assist you with today?
 Employee: No, that’s all for now. Thank you for your help. Vendor: You’re welcome. Have a
great day!
Making an outbound call to inquire about a product
 Employee: Good afternoon, [Name] from [Company]. Can I speak with [Supplier
name], please?
 Supplier: Good afternoon, [Name]. This is [Supplier name]. How can I help you
today?
 Employee: Good afternoon, [Supplier name]. I’m calling to inquire about the
[Product name] that you offer.
 Supplier: Sure, what would you like to know about it?
 Employee: Can you tell me more about the features and benefits of the product?
 Supplier: Of course. The [Product name] is a [Product description]. It offers
[Features and benefits].
 Employee: That sounds interesting. Can you also tell me about the pricing and
availability of the product?
 Supplier: The [Product name] is priced at [Price] and is currently in stock.
 Employee: Great. Can you send me some more information and a quote for
[Number of units] units, please?
 Supplier: Sure, I’ll send that over to you right away.
 Employee: Thank you, [Supplier name]. Have a great day!
Answering a call from a vendor with a question

 Employee: Good morning, [Name] speaking.

 Vendor: Good morning, [Name]. This is [Vendor name] from [Vendor
company]. How are you today?
 Employee: Good morning, [Vendor name]. I’m doing well, thank you. How
about you?
 Vendor: I’m doing well, thank you. I’m calling to ask a question about the
[Project name].
 Employee: Sure, what would you like to know?
 Vendor: Can you tell me more about the [Information needed] for the project?
 Employee: Of course. The [Information needed] is [Information provided].
 Vendor: Thank you for the information, [Name]. That helps a lot.
 Employee: You’re welcome.
Making an outbound call to schedule a meeting
 Employee: Good afternoon, [Name] from [Company]. Can I speak with [Client
name], please?
 Client: Good afternoon, [Name]. This is [Client name]. How can I help you
today?
 Employee: Good afternoon, [Client name]. I’m calling to follow up on the
project we discussed last week and to see if we can schedule a meeting to
discuss further details.
 Client: Sure, that would be great. When were you thinking?
 Employee: How about next week on Wednesday at 2 PM?
 Client: That works for me.
 Employee: Excellent. I’ll send you an email with the details and a calendar
invitation.
 Client: Sounds good, [Name]. I look forward to the meeting.
 Employee: Me too, [Client name]. Thank you for your time. Have a great day!
Answering a call from a business partner
 Employee: Good morning, [Name] speaking.
 Partner: Good morning, [Name]. This is [Partner name] from [Partner
company]. How are you today?
 Employee: Good morning, [Partner name]. I’m doing well, thank you. How
about you?
 Partner: I’m doing well, thank you. I’m calling to discuss our current project
and to see if there have been any updates.
 Employee: Yes, we’re making good progress. We just finished the design phase
and we’re now moving on to development.
 Partner: Great to hear. Is there anything we can do to help with the project or
anything that you need from us?
 Employee: Not at the moment, but thank you for offering. We’re well taken care
of for now.
 Partner: Okay, let me know if anything changes. I’m here to support you in any
way I can.
 Employee: I appreciate that, [Partner name]. I’ll definitely reach out if we need
anything. Have a great day!
Making an outbound call to follow up on an overdue payment
 Employee: Good afternoon, [Name] from [Company]. Can I speak with [Client
name], please?
 Client: Good afternoon, [Name]. This is [Client name]. How can I help you
today?
 Employee: Good afternoon, [Client name]. I’m calling to follow up on the
payment that was due [Number of days ago].
 Client: Oh, right. I’m sorry for the delay. Can you give me a moment to check
on that?
 Employee: Of course, [Client name]. Take your time.
 Client: I’ve found the issue. It seems there was a mistake in the invoice. I’ll have
the correct invoice sent over to you today.
 Employee: Thank you for letting me know, [Client name]. Can you give me an
estimated time when the payment will be made?
 Client: The payment will be processed by the end of the week.
 Employee: Great, [Client name]. I’ll follow up with you then. Thank you.
 Client: No problem, [Name]. Have a great day.
Answering a call from a vendor with a delivery update
 Employee: Good morning, [Name] speaking.
 Vendor: Good morning, [Name]. This is [Vendor name] from [Vendor
company]. How are you today?
 Employee: Good morning, [Vendor name]. I’m doing well, thank you. How
about you?
 Vendor: I’m doing well, thank you. I’m calling to provide you with an update on
the delivery of your order.
 Employee: Of course. What’s the status of the delivery?
 Vendor: The delivery is currently on track and will arrive tomorrow as
scheduled.
 Employee: Great, [Vendor name]. Thank you for the update.
 Vendor: No problem, [Name]. If you need anything else, don’t hesitate to call.
 Employee: Will do. Have a great day!
Making an outbound call to a potential client
 Employee: Good afternoon, [Name] from [Company]. Can I speak with [Client
name], please?
 Client: Good afternoon, [Name]. This is [Client name]. How can I help you
today?
 Employee: Good afternoon, [Client name]. I’m calling from [Company] to
discuss how our [Product or service] can help your business.
 Client: Okay, I’m listening.
 Employee: Our [Product or service] has [List of features and benefits] and has
helped many businesses in [Industry or area] to [Achieve specific results].
 Client: That sounds interesting. Can you give me some examples of how it’s
helped other businesses?
 Employee: Sure. I’d be happy to share some case studies with you. Would you
like me to email them to you or would you prefer to schedule a call to go over
them together?
 Client: Emailing them to me would be great. Can you send them over now?
 Employee: Of course. I’ll send the case studies over right now. Thank you for
your time, [Client name]. Have a great day!