BULADACO, HONEY SHEN O.

English Proficiency 1 October 9, 2023

CALL CENTER SCRIPT

**[Company Name] Customer Service Script**

*Introduction*

[Agent's Name]: Good [morning/afternoon/evening], thank you for calling [Company Name]. My name is [Your Name], and
I'm here to assist you today. May I have your name, please?

[Customer's Name]: Hi, this is [Customer's Name].

[Agent's Name]: Thank you, [Customer's Name]. How can I assist you today?

*Opening Pleasantries*

[Agent's Name]: I hope you're having a great day so far! How may I help you with your inquiry or concern today?

*Addressing the Issue*

[Customer's Name]: I'm having a problem with [describe the issue].

[Agent's Name]: I'm sorry to hear that you're experiencing an issue with [product/service]. I'll do my best to assist you with
that. Can you please provide me with more details about the problem you're facing?

*Active Listening*

[Customer's Name]: [Customer explains the issue in detail]

[Agent's Name]: Thank you for sharing that information, [Customer's Name]. I appreciate your patience. Let me review the
situation to find the best solution for you.

*Offering a Solution*

[Agent's Name]: Based on the information you've provided, here is what I can do to help you [explain the potential solution
or action to resolve the issue]. How does that sound?

[Customer's Name]: That sounds good.

*Confirmation*

[Agent's Name]: Great! I will now proceed with [describe the action or solution]. Is there anything else I can assist you with
today?

[Customer's Name]: No, that should cover it. Thank you.

[Agent's Name]: You're welcome! If you have any more questions or encounter any issues in the future, please don't
hesitate to reach out. Have a wonderful day, [Customer's Name]!

*Closing*

[Agent's Name]: Thank you for choosing [Company Name]. Have a fantastic day!