Conversation

Members : - Ari Ilya Sariu (2104915)

- Putri Ridha (2102241)
Class : Logistics Engineering B

Customer service : Good morning. I’m Ari, a customer service representative of ABC Shopping
Company. How can I help you

Customer : I’m Putri Ridha. I ordered a Super Vacuum Cleaner 3000 a week ago on your
website. I completed the payment and filled out the necessary forms, but
you haven’t delivered it yet.

Customer service : Ms. Putri, I sincerely apologize for the delay. Allow me to see what’s going
on with your order. I need your invoice order. Do you have it?

Customer : Where can I find it?

Customer service : It should be in the payment confirmation email that we sent it to you.

Customer : Ah yes, I found it. It’s 023BC082121.

Customer service : Thank you. All right, our system says your order is still in our warehouse and
hasn’t been delivered to you yet

Customer : Yes, thanks for telling me something that I already know!

Customer service : You have every reason to be upset, sir, and I apologize for what happened.
Let me talk with our warehouse manager to see what causes the delay and
what we can offer you to amend the situation. Would it be okay if I get back
to you later today with a solution

Customer : Ok. I’ll wait to hear back from you.

Customer service : Thank you, I promise I’ll call you back as soon as possible. [pause] Hello?

Customer : Hi

Customer service : We will send your package today. Once again sorry for the negligence on our
part. You can wait until your package arrives.

Customer : How long will it take for my package to arrive?

Customer service : Your package will arrive in three days. Please tell us again if in three days the
package isn’t in your hand, sorry

Customer : All right. Thank you

Customer service : You’re welcome, Sir