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  • Tugas 3

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    Emma Sinotrans
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    The document contains 3 dialogs. In the first, a customer complains to a company representative about a delayed order. The representative apologizes and promises to investigate and call back with a solution. In the second, one coworker reminds another that a proposal is due for a board meeting and needs to be finished. The second agrees to complete it. In the third, a company representative calls a job applicant to confirm details from her resume and schedules her for an interview.

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    The document contains 3 dialogs. In the first, a customer complains to a company representative about a delayed order. The representative apologizes and promises to investigate and call back with a solution. In the second, one coworker reminds another that a proposal is due for a board meeting and needs to be finished. The second agrees to complete it. In the third, a company representative calls a job applicant to confirm details from her resume and schedules her for an interview.

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    2 views2 pages

    Tugas 3

    Uploaded by

    Emma Sinotrans
    The document contains 3 dialogs. In the first, a customer complains to a company representative about a delayed order. The representative apologizes and promises to investigate and call back with a solution. In the second, one coworker reminds another that a proposal is due for a board meeting and needs to be finished. The second agrees to complete it. In the third, a company representative calls a job applicant to confirm details from her resume and schedules her for an interview.

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    © All Rights Reserved
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    of 2

    DIALOG 1

    A: Good morning. I’m Max, representa ve of ABC Shopping Company. How can I help you

    C: I’m Ken Smith. I ordered a Super Vacuum Cleaner 3000 a week ago on your website. I completed
    the payment and filled out the necessary forms, but you haven’t delivered it yet

    A: Mr. Smith, I sincerely apologize for the delay. Allow me to see what’s going on with your order. I
    need your invoice order. Do you have it?

    C:It’s 023BC082121.

    A: Thank you. All right, our system says your order is s ll in our warehouse and hasn’t been delivered
    to you yet,you have every reason to be upset, sir, and I apologize for what happened. Let me talk
    with our warehouse manager to see what causes the delay and what we can offer you to amend the
    situa on. Would it be okay if I get back to you later today with a solu on

    C: Ok. I’ll wait

    A: Thank you, I promise I’ll call you back as soon as possible.

    DIALOG 2
    E: Hai D, may I have your a en on, please? Just remind that you have to submit the proposal on the
    boss's desk today , because tomorrow morning it has to be presented at the board mee ng, have
    you finished it?

    D : Unfortunately, I haven't. I'm sorry, I haven't finished the last chapter to conclude our proposal
    because of some office problems that I have to solve in the last few days.

    E : I’m sorry to hear that, but you have to finish today, there's s ll have me un l this a ernoon. I'll
    wait for you.

    D : Okay, I'll finish it now, and give it to you before office hours end, thank you.

    E: Appreciated , thanks D

    DIALOG 3
    A : Good Morning is this the phone of Ms. Anita Silvia?

    B : Morning. Yes. This is Anita

    A : Did you sent a resume to MarketStar Entreprise for the accoun ng posi on?

    B : Yes. I did

    A : I would like to clarify some things first.

    B : Sure. Ask me anything


    A : Did you go to University of Indonesia ?

    B : Yes. I did

    A : Did you work previously with Dagmar Corp?

    B : I work with them for about 2 years

    A : Excellent. I will put you in our short list. Will you be available for an interview tomorrow in our
    office at 10 in the morning?

    B : Yes, absolutely. I will be there. Thank you

    A : You are welcome

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