HDR – Housing Disrepair Script Transfer & Lead Generation

Statement 1

Hi, this is Jason from the Housing Disrepair Team. I hope you are doing okay today?

Statement 2

My call today is regarding some of the problems may have reported to the council about your property. . Since
Covid, as you might be aware there’s been a massive backlog of property repair jobs in council properties, the
council just doesn’t have the resource. So that’s where we come into help, speed up the process to get this
prioritised and get a repair team out asap as well as getting you some compensation back for the
inconvenience it’s caused. At no cost to you.

Could you tell me, do you currently have any problems in your council property, that you have reported to the
council, but they have not been fixed?

<No/I don’t have problems/I didn’t report anything> END CALL

<yes/possibly/I do have problems>

Statement 3

Okay, we might be able to help you with this and possibly get you some compensation too for the
inconvenience too.

We just need to ask you a few questions regarding your council property to see if we can help you get the
problem fixed and get you some compensation.

Is this okay, can we run through some questions regarding your council property?

<yes/okay>

Statement 4

TRANSFER PROCESS - Okay, I am just going to bring onto the line a disrepair specialist who can ask you some
questions regarding your property and give you more information. I am going to put your call on hold for 10-20
seconds, you’ll hear some lovely hold music, I am still on the line here, okay? <YES ONLY>

<TRANSFER>
LEAD GEN PROCESS – Questions

Question 1

Q1.) Can you tell me in detail what problem or problems do you currently have in your council property?

Question 2

Q2.) Okay, have you complained to the council about these problems on your property?

<Yes Complained>

Question 3

Q3.) And, how long ago did you complain to the council, has it been over three months?

Question 4

Q4.) After your complaint to the council, which of the following is true:

• The council fixed the issue.

• The council did nothing and we still have this issue.
• The council tried to fix the issue, but the issue is still there.

<Not Complained> END CALL

Question 5

Q5.) Okay, would you be able to provide photos of the problem in your property if required? <Yes>

Question 6

Q6.) And, have you lived in this council property for over 1 year? <Must be over 1 Year>

Question 7

Q7.) And, are you or your partner named on the tenancy agreement? <Must be named, or partner, wife etc>

Question 8

Q8.) And, can you confirm you are not more than £1000 pounds behind on your rent? <Not more £1000
pounds>

Question 9

Q9.) And, can you tell me, in your estimate, if you were to repair this problem yourself would, as a guess, it
would cost more or less than £1000 pounds to repair? Just a guess will do.

Question 10

Q10.) Okay, can you spell your postcode for me?

Question 11

Q11.) And, spell your last name, letter for letter?

Statement 5

Okay, it does look like we may be able to help, I am going to give you a reference number, if you have a pen
handy, it’s easy to remember, so you might not need a pen, so your reference number is 2023. Easy. That easy
isn’t it.

Statement 6

Someone from our partners will be in touch over the next 24-48 hours, please give them this reference
number – 2023 when they ask for it. That’s all from my side today, thank you for your time, enjoy the rest of
your day, bye.

Other Approved Statements

Why are you calling me?

If you live in a council or local authority property, and you have complained to the council about problems in
your property and they have not been fixed, you may be entitled to compensation, which can range £2 to
£3000 pounds, with no cost to you, whatso ever. My call is to check to see if you have problems in your council
property and if you are entitled to a claim.

Other Words/Statements

 Sorry, could you please repeat that for me?

 Hello
 Okay
 Thank You
 Yes
 No Problem At all
 Can you hear me?
 Sorry you were saying.
 Okay, no problem at all, I’ll try you another time. Enjoy the rest of your day, bye.
 Bye, thank you, have a lovely day.
 Sorry, I don’t think we can help you, enjoy the rest of your day, bye.

What kind of problems?

- Black mold or damp, not just in the bathroom but other rooms too.
- Water Drainage or Water Supply, Water Pressure
- Cracks in the property, walls etc.. outside of the property
- Black mold on cavity walls
- Heating/Cold/ Radiator (Only if there is an issue in central heating or wants new boiler.)
- Lack of Ventilation
- Lead pipes supplying water
- Asbestos and MMF in your property which isn’t sealed or labelled.
- Issues with rising or penetrating damp within the property
- Water penetrates from the roof where water has stained the ceilings.
- Wet patches on the ceiling caused by a leak from the bath/toilet etc

Where are you calling from?

Yes, my name is Jason, I am calling you from www.theadvisors.co.uk – Housing Disrepair Team…. based in the
South but covering the whole of England & Wales.