Nombre: William Sergio Mejía Castillo Matricula: 02867338

Nombre del curso: Ingles Básico Docente: Claudia Espinosa Mejía

Modulo 2 Homework
Fecha: 08/03/2024

Subject: Urgent: Unsatisfactory Experience with [Product/Service]

Dear Whirlpool Company,

I trust this email finds you well. I am writing to express my disappointment with the
fridge I recently purchased from your company. First and foremost, I want to
extend my gratitude for your attention to this matter and appreciate your prompt
response.

Regrettably, I have encountered significant issues with the fridge that have left me
dissatisfied. [Provide a brief overview of the issue - for example, slow internet
service, overcharging by cellphone company, unidentified charges on credit card,
malfunctioning new computer, breakdown of new car, or a dirty hotel room with
unresponsive staff].

I have been a loyal customer of your company for [mention the duration of your
association], and this experience has left me disheartened. I understand that
unforeseen circumstances can arise, but I believe it is crucial to address these issues
promptly to maintain the trust and satisfaction of your customers.

In light of the aforementioned concerns, I kindly request your immediate attention

to rectify the situation. I would appreciate it if you could [specify the desired
resolution - for instance, investigate and improve internet speed, review and rectify
billing errors, address unidentified charges, arrange for computer repair, organize
prompt car repairs, or address cleanliness issues in the hotel room].

I believe in the integrity of your company and hope that this matter can be
resolved amicably. I understand that challenges may arise, but I trust that your
commitment to customer satisfaction will prevail.
Thank you for your prompt attention to this matter. I look forward to a swift
resolution, and I am confident that you will take the necessary steps to restore my
faith in your company.

Closing Remarks:

I appreciate your understanding and prompt action in addressing this matter. As a

valued customer, I am hopeful that this incident is an isolated one, and I look
forward to continued positive experiences with your company.

Match the expressions:

1. Hello, may I speak… - b. who is this?

2. Can you put me through to… - h. put you through.
3. Wait a second, I will… - f. I help you?
4. May I ask… - a. who is this?
5. I’m so sorry… - e. calling…is Maria there?
6. This is David Martinez… - f. I help you?
7. Could you tell her… - d. to Mike Diaz, please?
8. May I take… - b. a message?
9. Not, that’s fine, I will just… - g. call back in two hours.
10. LMO Company, how may… - f. I help you?

Expressions used by the "caller":

• a. who is this?
• b. a message?
• d. to Mike Diaz, please?
• e. calling…is Maria there?
• g. call back in two hours.

Expressions used by the "receiver":

• f. I help you?
• h. put you through.