When writing a customer complaint response, consider

following these steps

1.Read the entire complaint. ...

2.Apologize for any inconvenience. ...
3.Explain what may have caused the issue. ...
4.Propose an actionable, detailed solution. ...
5.Explain how you can improve the customer's
experience in the future. ...
6.Offer an incentive
 Sample Application for Issuance of Experience Letter

Subject: Application for Issuance of Experience Letter

Respected Sir,
It is stated that I am-----------------and I worked in your esteemed organization as --------- for -- years
that is from 2012-2016. I had a great time working with you. The atmosphere you provided and the
environment I get there have no comparison. I am lucky to have that precious time where I utilized my
skills along with learning a lot.
This is to inform you that I applied for a job abroad and fortunately after qualifying various tests and
assessments I have been selected there. The credit goes to things that I learned from my first experience
ever, in your organization. I request you to please issue my experience letter showing my work tenure
and position. I shall be obliged to get the certificate as it is worth having and has a lot of value for my
future. Kindly, issue me the letter as soon as possible.
Thanking you in anticipation.

Sincerely,
Sara Khan.
Sample 1
How to answer Letters of Complaint.
Firstly, we would like to apologize for the inconvenience and
disappointment that you experienced in dealing with our ________recently.
We assure you that your complaint and feedback will give us the
opportunity to rectify any problem that may exist and help to improve our
service further. We also note your feedback regarding our products and
services. In order to complaint, we would appreciate if you could provide us
your _______________. Once again, please accept our sincere apologies
and we look forward to serving you. If you require any further assistance,
you are welcome to contact our __________.
 Sample 2
Dear Joan Smith,
We received your complaint regarding the damaged item you
received as part of your recent online order. We are sorry this has
happened, and we realize the inconvenience this has caused you.
We have already shipped a replacement item to you at no cost and
you should receive that item within two business days.
We value your loyalty as a customer and would like to extend to
you a ten percent discount that can be applied to your next order. 
Please let us know if there is anything we can do to make your
shopping experience easier with us and we thank you for your
feedback.
Sincerely,
Acme Craft Supplies
Dear Sir/Mam,
I am writing this letter to complain about the digital camera that I bought from your retail store last
Monday 26th September 2016.
I am a resident of Vishal Market, New Delhi, and working as an Executive in a reputed firm nearby your
retail store.
I have purchased the latest technology digital camera of the Nokia brand from your store which was
working fine at the time I purchased it but when I reached my home, I found that it suddenly stopped
working and there seemed to be a problem in the camera lens. Moreover, the shutter mechanism was also
faulty. After I found discrepancies, I immediately called customer care at your retail store. The concerned
representative refused to replace the camera and was also not friendly enough to listen to anything.
I, therefore, request you to kindly interfere in the matter and help me either getting a replacement of the
digital camera or get the full refund amount as soon as possible, and I also suggest you to improve your
customer care dispute resolution system.
Thanking You!
Yours faithfully,
Ramesh Kuma
How to answer call for an explanation
I would like to put this into your notice that in the present time I am
going through with (____________________________ state your
problem _________________) and because of this I am unable to
(_______________ explain the problem_______)
I have a good history (_____________ provide the detail of yours in
regard to the problem_______).
I hope this situation is temporary and I will overcome it soon as
(___________ provide the detail of the steps you have taken and your
future expectations_________)

Sincerely,
 Activity
1. Write down an explanation letter to the head of your company for the cancellation of
your resignation.

2. You have got a job offer recently but cannot join on time due to some urgent work at
home. Write a letter to the HR of that company.

3. You borrowed some books from your college library but now you cannot return them
on time. Write an explanation letter to the library manager.