Hi xxx,

I am following up with you with regard to your enquiry. We note that you are unable
to create shipping orders with Ninja Van at the moment, and we are truly sorry for
the inconvenience caused.

We note that your account has been converted to a Prepaid Lite account. Likewise,
we would like to take this opportunity to highlight that shippers who wish their
account to remain as a Postpaid account will have to fulfil a minimum of 150
parcels per month. If you are unable to meet the requirement, we would like to
invite you to onboard into our Prepaid Lite account.

Prepaid LITE account provides similar benefits to our postpaid PRO account.
However, the main difference lies with the payment method. You will be required to
top up an amount to your Ninja Wallet before you proceed to create orders on our
Ninja Dashboard.

Meanwhile, you may refer to our Ninja Dashboard Tutorials which will helpful for
you to familiarize with some crucial functions such as : how to create an order,
how to create bulk orders, how to top up your Ninja Wallet etc.

Additionally, if you have any questions with regard to Prepaid Lite account, do not
hesitate to reach out to us.

Shipper sticking to postpaid (does not wish to stay as prepaid)

___________________________________________________________________________________
_________________________________________________

Hi xxx

We note that you wish to switch back your account to a Postpaid account. Your
request will be reviewed at the soonest, however we wish to highlight that it will
involve some changes in settings which may cause some downtime.

Furthermore, we note your urgency to create orders. To prevent any delays in

creating orders, we will need your assistance to create orders using our Ninja
wallet. Thereafter, once we have converted your account to Postpaid account, we
will be able to deduct the amount that you have topped in your Ninja Wallet from
your monthly invoice.

We note this may cause some inconveniences to your end, and we are truly sorry we
are unable to suggest another alternative.
Nevertheless, we assure you that the conversion of your account will be expedited
at the soonest, and we will convey to you the moment your account has been
converted.

Additionally, if you have any concerns, do not hesitate to reach out to us.
___________________________________________________________________________________
__________________________________________________

Dear Sir / Madam,

Thank you for contacting Ninjavan Shipper Care!

We are pleased to inform you we have created your reservation as below :

Date/Time : 27th June 2023 - (9am-12pm)

Address : 70 Jalan Lekar, 69 Lim Chu Kang Tengah 698949 SG
If you have any other queries, please feel free to contact us again.

Have a nice day ahead.

Regards,
Ninja Raj
Ninjavan Shipper Support Team
+65 6814 0288

_________________________________________________________________

Dear Sir/Madam.

Thank you for reaching out to Ninja Van Shipper Care

Kindly provide us the below information so our team can run an investigation by
their end

Date and time of Drop Off / Pickup:

Full Drop off Point / Pickup name/address:
Description of packaging:
Content of parcel (description, color, size):
Anything was written/pasted on the packaging:
Image of item/parcel before the parcel is handed over to staff:

Looking forward to hearing from you!

Thank you and have a good day!
_____________________________________________________________

Dear XXxXxxXX

Greetings from Ninja Van Shipper care.

First of all, we would like to express our deepest regret for the inconvenience
brought to your side. We appreciate you highlighting this matter to us. We are
constantly looking to improve all aspects of our services so as to improve your
Ninja van experience in the future. We assure you that your feedback will be taken
on board and we will take action to address this issue on our end.

Please accept an apology on behalf of our driver. Certainly, necessary action will
be taken against the driver for this behavior.

Kindly allow us some time to investigate this case further and arrive at a
conclusion for you.

If you have any other concerns, please do not hesitate to email back to us.

Thank you for your patience and kind understanding.

921-4374 0572
_______________________________________________

Elite_SG@care.Lazada.com <elite_sg@care.lazada.com>
Sg Psc Elite <sg_psc_elite@care.lazada.com>
Statusupdate <statusupdate@lazada.sg>

Dear Mr. Adil & Mr. Vemal,

Referring to above subject, please find my inquiry as below:

The shipper had requested compensation for the service they rendered that was not
according to the Service Level Agreement.

The parcel was supposed to be collected on XXXX and delivered on XXXX . However,
the parcel was eventually picked up on XXXX and was delivered on XXXX.

Hence, considering that the shipper has paid for next day delivery and the delivery
period was not fulfilled accordingly. Shipper was still charged for Next Day
Delivery.

I append you the affected Tracking ID for your reference on the necessary CN
issued.

Tracking ID :
Shipper ID:
Shipper Name:
Shipper Email:

____________________________________________________________________________

Thank you and have a good day.

Dear Sir/ Madam,

Greetings again from Ninjavan Singapore!

Thank you for your kind reply and clarify us further in regards to the issue you
are facing. Hence, we hope we were able to assist you with your concern

Warmest regards,
Mark
Shopee Team

________________________________________________________________________

Tracking ID: NV XXXXXXXX

Dear Sir / Madam,

Thanks for reaching out to Ninja Van Shipper Care!

We are currently looking into this matter.

Please allow us 3 - 5 working days to get back to you.

We thank you for your patience and understanding.

Regards,
Ninja Raj
Ninjavan Shipper Support Team
+65 6814 0288
_________________________________________________________________________________

0.6 / 0.8 / 1.0 - Salt Nic & HTPC

0.6 / 0.4 - Freebase
Dear Sir / Madam

Your request has been directed to the recovery department for further action.

Kindly, allow us to look into the matter and update you at the soonest.

If you have any other queries, please feel free to contact us again.

Have a nice day ahead.

Regards,
Ninja Raj
Ninjavan Shipper Support Team
+65 6814 0288

SHPM377776026

___________________________________________________________________

Tracking ID:

Dear Shopee,

Greetings from Ninja Van Shipper Care!

Referring to the above subject, we would like to inform you that we are unable to
collect this parcel due to it being an oversized parcel.

Therefore, we will fail the pickup arrangement for this Tracking ID to avoid our
driver being routed for the return collection.

Kindly liaise with both seller and the customer for better return arrangements.

Do let us know if you have any inquiries. Thank you and have a good day.

Regards,
Ninja Raj
Ninjavan Shipper Support Team
+65 6814 0288

___________________________________________________________________________________
__________

https://ninjavan.lightning.force.com/lightning/r/Case/5002u00000iEOuyAAG/view

Dear Sir / Madam,

"This is a automated message" We will be closing this inquiry, Thank you for
reaching out to us at Ninjavan. We appreciate your time and interest in our
products/services.

If you have any further questions or require additional information, please feel
free to contact us. Our dedicated team is here to assist you. You can reach us
through the following channels:

Email: [shippercare_sg@ninjavan.co]
Phone: [+65 6814 0288]

We value your feedback and strive to provide the best possible customer experience.
If you have any suggestions or comments, we would love to hear from you.

Please remember that we are available to assist you during our regular business
hours. Our office hours are from Monday to Saturday 8am - 10pm.

However, if you need immediate assistance, please write it to us on a new inquiry (

Email ) We will get back to you as soon as possible.

Thank you again for choosing Ninjavan.

We look forward to serving you and meeting your needs.

Have a great day!

_________________________________________________________--

Dear Sir / Madam,

Greetings from Ninjavan.

We have informed our drivers team to stop this delivery for today and we will
reschedule the order for the 2nd June 2023.

If you have any other queries, please feel free to contact us again.

Have a nice day ahead.

Regards,
Ninja Raj
Ninjavan Shipper Support Team
+65 6814 0288

___________________________________________________-

Dear Sir / Madam,

Referring to provided tracking id ,

Kindly be informed that return order has been cancelled from our end due to 
parcel oversized and improper packaging.

Do refer below attached image for further action.

We appreciate your patience and kind understanding.

If you have any other queries, please feel free to contact us again.
 
Have a nice day ahead.

____________________________________________________________________________
SHOPEE: help@support.shopee.sg
, cheewei.wong@shopee.com, chrishantan.p@shopee.com, amira.kadir@shopee.com,
,
____________________________________________________________________________

LBSG003781804
LBSG003791911
LBSG003778505
LBSG003776795
LBSG003789477
LBSG003792476
LBSG003794025

_____________________________________________________________________________

*LBSG003789957* Please change shipping address to: Blk 442 Sin Ming Avenue
#12-421 Singapore 570442

Subject
NLRSGZ10655640

statusupdate@lazada.sg

Lazada Returns (elite_sg@care.lazada.com)

sg_psc_elite@care.lazada.com

Dear Sir / Madam,

Thank you for contacting Ninjavan.

We have informed our drivers team with your request to leave the parcel at the
doorstep.

If you have any other queries, please feel free to contact us again.

Have a nice day ahead.

Regards,
Ninja Raj
Ninjavan Shipper Support Team
+65 6814 0288

https://www.lazada.com.my/products/ll7344-fiber-honda-city-14-17-spoiler-fiber-
glassskirt-lip-bodykit-i1619210946-s5546924749.html?
c=&channelLpJumpArgs=&clickTrackInfo=query%253Ahonda%252Bcity%252Bspoiler%253Bnid
%253A1619210946%253Bsrc%253ALazadaMainSrp%253Brn
%253A54d1fbe62e560527db5db4eb1bb2f004%253Bregion%253Amy%253Bsku%253A1619210946_MY
%253Bprice%253A180%253Bclient%253Adesktop%253Bsupplier_id
%253A1000371817%253Bpromotion_biz%253A%253Basc_category_id%253A10001154%253Bitem_id
%253A1619210946%253Bsku_id%253A5546924749%253Bshop_id
%253A570427&fastshipping=0&freeshipping=0&fs_ab=2&fuse_fs=0&lang=en&location=Selang
or&price=1.8E
%202&priceCompare=&ratingscore=5.0&request_id=54d1fbe62e560527db5db4eb1bb2f004&revi
ew=1&sale=3&search=1&source=search&spm=a2o4k.searchlist.list.i40.ee161ab6T2h59V&sto
ck=1
HDB Choa Chu Kang, 504 Choa Chu Kang Street 51 680504 #04-174