Certainly!

Here are the email drafts for each situation:

I) Response to Dissatisfied User from India:

Subject: Resolution to Your Cricbuzz Plus Subscription Concerns

Dear [User's Name],

We sincerely apologize for the inconvenience caused regarding your Cricbuzz Plus subscription and
the misunderstanding regarding the broadcasting rights for Series X and Series Y in the Indian region.

Upon reviewing your case, we understand your frustration and acknowledge the need for clearer
communication regarding the availability of live matches for specific regions. While we do have
broadcasting rights for Series X in the MENA and Southeast Asia Region, we regret to inform you that
these rights do not extend to the Indian region. This oversight on our part has led to your
dissatisfaction, and for that, we sincerely apologize.

Regarding your request for a refund, we would like to clarify that our non-refund policy is in place to
ensure fair treatment for all subscribers. However, we value your patronage and would like to offer a
potential solution to address your dissatisfaction. As a gesture of goodwill, we would like to provide
you with access to Cricbuzz Plus for an additional three months, free of charge, which includes
exclusive content and features.

We are committed to improving our communication regarding broadcasting rights and subscription
policies to prevent similar misunderstandings in the future. Your feedback is invaluable to us, and we
appreciate the opportunity to rectify this situation.

Please accept our sincere apologies once again, and thank you for your understanding.

Best regards,

[Your Name]

Cricbuzz Customer Support Team

II) Response to User with Payment Issue:

Subject: Update on Your Cricbuzz Plus Subscription Activation

Dear [User's Name],

Thank you for choosing Cricbuzz Plus for your cricket updates and exclusive content. We appreciate
your patience and understanding regarding the delay in activating your subscription.

Upon investigating your case, it appears that the payment for your subscription is currently held up
at the bank's end, which is causing the non-activation of your Cricbuzz Plus account. We kindly advise
you to reach out to your bank to inquire about any potential issues with the blocked funds.

Once the payment is successfully processed, your Cricbuzz Plus account will be activated
automatically, granting you access to all the premium features and content.

If you require any further assistance or have additional questions, please don't hesitate to contact us.
We are here to help.

Thank you for your cooperation.

Best regards,

[Your Name]

Cricbuzz Customer Support Team

III) Response to User Requesting Email Address Modification:

Subject: Regarding Email Address Modification for Your Cricbuzz Account

Dear [User's Name],

Thank you for reaching out to us regarding the modification of the email address linked to your
Cricbuzz account.

We understand your request; however, we regret to inform you that our system currently does not
support the alteration of the associated email address. This is because the email address serves as a
fundamental identifier for our system and is integral to maintaining the security and integrity of your
account information.

We apologize for any inconvenience this may cause. If you have any concerns or require further
assistance with your account, please feel free to contact us, and we will be happy to assist you.

Thank you for your understanding.

Best regards,

[Your Name]

Cricbuzz Customer Support Team