EMAIL TEMPLATE

ACCOUNTS NOT IN REPAY

Good day,
Please be advised that your estimated closing balance as at November , 2023
is $1,414,151.75. Also note that your account has not entered repayment and is
slated to enter come September 01, 2024. As such your account has not been
consolidated (merged into one loan). Kindly note that come August 2024 you will
receive an Amortization sheet which will provide a detailed breakdown of your
account. This will entail your total balance as at September 01, 2024, expected,
monthly payment, total interest charged, Loan Servicing Officer (LSO) etc. Finally,
be advised that the aforementioned loan balance is subject to change as each
loan will attract an application of interest as of the first day of each month. Please
be guided accordingly.
ACCOUNTS IN REPAY
Good Day
Please be advised that your estimated closing balance as of ________is
$_____. Also note that your payment has been received and is applied to our
account.

Thank you for choosing the Students' Loan Bureau!

LOAN STATEMENT REQUEST

Good Day Ms. Francis,

Kindly note that you may request a copy of our loan statement by sending a request to
the email listed below. Also note that the statement does take 3-5 business days to be
processed and comes to you at a cost of $750.00. Please forward a copy of your payment
receipt to the email address also.

Loan Officer Info

REFUND REQUEST
Good day,

We offer our sincerest apologies for the inconvenience you have experienced with the
delay in completing your loan application. You are able to request a refund of your moratorium
insurance as the application fee is non-refundable. You will be required to submit a copy of the
refund request form. Kindly see the attached document. You will also be required to forward
the completed from to either of the emails below.

rfuller@slbja.com
sgreen@slbja.com
kblake@sbja.com

CALL CENTER AGENT

S. Wright

ISSUE LOGGIN IN
Good day,

Unfortunately, we have been experiencing delays with the opening of the customer portal for
the 2023/24 academic year. This has resulted in a new set date for the opening scheduled for
July 3, 2023. We are working assiduously to allow you, our customers, to be able to complete
the online process. We apologize for any inconvenience caused.

Have a good Day.

LOAN BALANCE
Good Day,
Please be advised that your estimated closing balance as of November , 2023, is $1,098,643.87.
Also be advised that your account does reflect a current status.

CALL CENTER AGENT

S. Wright
LOAN BALANCE 2

Thank you for contacting the Students' Loan Bureau, please be advised that your estimated
closing balance as of December 07th, 2023, is $965,106.15. Also be advised that your account does
reflect arrears (past due payments + late fees) in the amount of $73051.32 as of November 30, 2023.
Kindly be advised that your arrears will accumulate an additional charge of $750.00 by the 16 th of
December should it not be cleared by the 15th of the month. For further clarify and information
regarding your account please feel free to contact your Loan Servicing Officer at the below.

LOAN BALANCE 3
Good day,

Please be advised that your loan account is current and up to date. Checks complete on your
account indicate all payments are received and applied. Please be advised that your loan balance
as at today November 09, 2023, is $750,936.30. Also note that you may contact your Loan
Servicing Officer below for further assistance.

Name: Cortni Robinson

Email: corobinson@slbja.com
Tele Ext. 5689

CALL CENTER AGENT

S. Wright

GRANTS EMAIL
Good Day

The Students' loan Bureau was contacted to express your inability to access the grant. Please see the
below instructions for accessing same.

Further to your communication that you are off the island, you may enroll for the LASCO
Gold Visa Prepaid card (in order to receive your Students' Loan Bureau Grant-In-Aid) via
the following link:

https://app.smartsheet.com/b/form/00717640b98f48d29a11eb50d588f040/.

After enrolment, a request can then be made for LASCO Money Services to make payment
to your card. Your request must come from the phone number that you have conveyed on
your application as this is the number that LASCO currently have. If your number has
changed, you must advise the Students' Loan Bureau (SLB) of the same so that we can
convey it to LASCO Financial Services.

You can make your request via SMS or WhatsApp to telephone number18763905452 for
this or similar service.

LOAN STATEMENT
Good Day,

Please be advised that the document you are requesting is a Loan Statement. Also be
advised that the document does come with an attached cost of $750.00 in order to be
prepared. This process does take about 3-5 business days to be completed. Kindly note that you
are required to complete payment for said document and send a copy of the receipt to us at
the email below before the document can be generated

LOAN STATEMENT 2
Good day,

Please be advised that a request for a loan statement must be forwarded to your Loan
Service Officer (LSO in order for it to be actioned. Kindly note that a loan statement carries an
attached cost of $750.00 and does take 3-5 business days to be prepared. Also, note the
information below for your LSO.

NAME: Jayann Heywood

EMAIL: jheywood@slbja.com
TELE EXT. 5608

DISBURSEMENT EMAIL
Good Day,

Please be advised that your loan application for the 2023/24 academic year has been
completed and a loan disbursement had been completed on your behalf totaling $172,401.00
for the first semester. Kindly make checks with your institution to confirm same has been
received.
GDE EMAIL
Good Day,
Kindly note that you are required to submit a formal request for a graduation date extension to
the Students’ Loan Bureau. Please see the attached graduation date extension flyer and guarantor
document. Also be advised that your request may or may not be approved based on the reason
for the extension, as well as your ability to complete the process within a timely manner, or in
the event you are not able to find a guarantor to sign the extension. Please be guided
accordingly.

CALL CENTER AGENT

S. WRIGHT
PROBLEMS SINGING UP TO APP
Good Day,

Thank you for your mail.

We apologize for the issues you are experiencing while using the website, please attempt the
following troubleshooting steps and let us know if you are still having an issue:

1. Clear the browser's history and cache/cookies.

2. Try a different web browser or device.

3. Restart computer/device.

4. Log out and log back into the account.

If you are still having an issue, If you are still having an issue, our teams are working to correct said
issue, we do ask for your patience as we work acidulously to fix the same. Have a good day!

DOCUMENTS REQUEST
Good Day,

Please be advised that all the documents required to complete your loan application can be accessed on
our website at www.slbja.com. Please visit the about us section, then access the resource center to view
and download the documents you require.

Thank you for choosing the Students Loan Bureau.

PROVIDED BALANCE
Bene called to query loan balance. Bene was advised that the estimated closing balance on her account
as at August 3, 2023 is $2081299.20.

FEE PAYMENT ISSUES

Please be advised that we are currently experiencing technical issues with the portal which affects the
fee payment system. Kindly be advised that you may make your payment at any paymaster or bill
express location. Also be advised that you will be required to submit a copy of your payment receipt by
either replying to this email or sending it directly to info@slbja.com.

PRE-APPROVAL EMAIL

Please be advised that you loan application for the 2023 academic year has been
PRE_APPROVED for a targeted loan to cover tuition fees in the amount of JMD 925,14.00 at
the University of Technology.

Kindly note, the final approval of your loan application and the subsequent disbursement of the
fund to your institution are contingent upon the following;

1.
2. Your payment of fees and submission of all required documents
3. Your guarantor creating their online Portal Account and submitting all of the required
documents
4. Assessment of your guarantor to determine his/her eligibility to guarantee your loan
5. Confirmation of registration from the University of Technology/
Thank you for choosing the Students’ Loan Bureau.

Please do not reply to this system generated email, all enquiries may be directed to
info@slbja.com.

STEPS TO APPLY FOR A LOAN

Please be guided by the following information.
 1. Access online Portal (www.portal.slbja.com).
2. Log into your account.
3. select the type of application you are looking to complete.
4. Submit the information required to complete the loan application.
5. Download the required documents from the Resource Centre to be uploaded to the
portal. (www.slbja.com).

For further assistance, please contact us at infor@slbja.com or via telephone at 876-619-4752.

Thank you for choosing the Students' Loan Bureau. Have a great day!

TRN VERIFICATION ISSUES

Good Day,

This email serves to inform you that we are aware of the issue you are currently
experiencing with verifying your TRN. Kindly note that the issue is not unique to you, as we
have had other applicants/ guarantors contact us re same. Duly note however, our teams are
aware of the issue u are experiencing and is working tirelessly to correct same. We do ask you to
continue attempting to verify same over time as we work to completely resolve the technical
issue.

For further assistance, please contact us at infor@slbja.com or via telephone at 876-619-4752.

Thank you for choosing the Students' Loan Bureau. Have a great day!

OTP EMAIL

Good Day,

We apologize for the inconvenience caused with the online portal. We are currently
experiencing technical issues and a working to correct same. Please forward an email with a
screenshot of the issue / error message you are receiving when you make an attempt to sing
on. Also note the email should contain your TRN, NAME AND EMAIL.

Thank you for choosing the Students' Loan Bureau

ISSUES APPLYING
Good day

We apologize for the inconvenience caused with the online portal. We are currently
experiencing technical issues and are working to correct same. Please forward an email with a
screenshot of the issue / error message you are receiving when you attempt to do the online
application to either of the below listed email addresses.

kgreen@slbja.com

jbryan@slbja.com

MONTHLY PAYMENT AMOUNT

Good Day,

Please see the information below for a beneficiary who called to query monthly
payment figure. Bene is seeking to make payment as soon as possible and would like an email
with said info.

APPEAL REQUEST
Good day,

Please be advised that you can submit an appeal request to complete the change of your
guarantor. Kindly be guided by the below steps.

1. Log into loan account

2. Select appeals.
3. Select loan account number.
4. Select the type of appeal (guarantor appeal)
5. Notate the appeal and input required information.
6. Submit the request. Note the appeal request number.
LOAN CONTRACTS 2
Good day,

Please note that checks on your account indicate your loan contract documents are to be
submitted to continue your loan application for the 2023/24 academic year. Please see
the attached documents to be submitted by yourself and your guarantor. Kindly be advised that
you are required to submit 4 copies of the Salary deduction order attaching only your name and
signature to the document. Also note that all documents must be witnessed by the justice of the
peace before being submitted. Note; if you have already submitted these documents, you are not
required to do a resubmission, kindly disregard this email. If you have any of these documents
outstanding, kindly have same as soon as possible.

CALL CENTER AGENT

S. Wright

LOAN CONTRACTS 1

Good Day,

Please see the attached documents to be signed and submitted in order to complete the
loan application process. Kindly note that you are required to submit Four (4) copies of the
salary deduction order attaching only your name and signature to the document. Also be
advised that the documents must be witnessed prior to being submitted.

CALL CENTER AGENT

S. Wright

LOAN CONTRACTS 3
Please see the attached loan contract documents required to be signed and submitted in
the office to proceed with your application. Kindly note the documents to be submitted by the
applicant and guarantor in the below table.
APPLICANT Applicant Consent 4 Copies Promissory Certificate / Address All Upload
DOCUMENTS Declaration Form Salary Note Insurance Verification documents
Deduction Agreement Form must be
Order submitted

Guarantor Guarantor Consent Address Proof of All Upload

Documents Declaration Form Verificatio Income documents
n Form must be
submitted

REFUND MESSAGE
It is with much regret that this email comes to you that you will no longer be completing
your loan application with us. Kindly note you are able to request a refund of monies paid for the
moratorium insurance fee. Please be advised that the application fee of ($6,250.00) is non-
refundable. You are required to submit a copy of the refund request form to one or all of the
below listed email addresses. Please see the attached document for your perusal.

rfuller@slbja.com
kblake@slbja.com
csenior@slbja.com

For further assistance, please contact us at infor@slbja.com or via telephone at 876-619-4752.

Thank you for choosing the Students' Loan Bureau. Have a great day!

REQUEST TRN OR RLOS

Good Day,
Please provide your TRN or RLOS loan number so that adequate checks can be made to assist
with your query.

Deferment email
Good day,

We have noted your query and understand your current situation. However, as per the
agreement entered with the Bureau, you are required to service the loan account in order to avoid
the accumulation of Arrears (late payments + late fees). In the event that you are not able to
make payments on the account, we recommend seeking assistance from your guarantors, or
family members with the view of reimbursement once you are able to do same. Note that you are
required to make payments on the loan account, as such you may pay the amount you are
currently able to until you are able to pay the full sum of the monthly installments. Also note that
this will not place a hold on the arrears that will accumulate. Should you need any further
information or assistance, feel free to pay a visit to our office to speak with a Loan Servicing
Officer or call us at 876-619-4752. Be guided accordingly.

CALL CENTER AGENT

S. Wright

REPAYMENT RECEIPT & BAL

Good day,

Please be advised that your repayment receipt has been received and the payments
applied to your loan account. Kindly note that your account maintains a current balance of
$1,655,618.30 as at today December , 2023. Please be guided accordingly.

CALL CENTER AGENT

S. Wright

CLOSED ACCOUNTS
Good day,

Please be advised that we are in receipt of your final payment that has closed your account.
Kindly note that the account is being reviewed to ensure no discrepancies exist. Once all
procedures are completed you along with your guarantor(s) will receive a mailed and emailed
copy of the closure. Also note that the closure process does take approximately 2-4 weeks to
be completed. We do ask for your continued patience as we work to assist you.
CALL CENTER AGENT
S. Wright

ACC CLOSURE PAYMENT

Good Day,

Please be advised that the estimated closing balance on your loan account is $
$242,756.40 as at today October 03, 2023. Also be advised that you may visit our office to make
the final payment in order to close your loan account. In the event to are unable to do so, you
may either of the below-listed options to make your payment using your TRN as your account
number

Paymaster
Bill Express
NCB / Scotia Online
Direct bank transfer via
NCB Account number 212656704
Scotia Account number -000321516. Please be guided accordingly.

CLOSURE LETTER SENT

Please see the attached closure letter to confirm your financial obligation to the Students' Loan bureau
has been cleared. We express our deepest appreciation for your business and would like to wish you
all the best in your future endeavours.

SDO AND REPAY METHOD

Good Day Ms. Francis,

Please be advised that the Salary Deduction is not a mandatory document and as such,
you are not required to activate them. Kindly be advised that you are required finance your
loan on a monthly basis by paying not less than required monthly installment () in order to not
accumulate late charges. Also be advised that you can visit the office at any time to make
payments toward your loan account or use any of the below-listed payment options.

Paymaster
Bill Express
NCB or SCOTIA Online
Direct bank transfer Via NCB or Scotia.

Please be guided according to the above address.

CALL CENTER AGENT

S. Wright

REPAYMENT START QUERY

Good day,

Please be advised that your repayment begun September 01, 2023. Also be advised that you
have until the end of each month to make full payments on the loan account. Kindly note that
you are granted a grace of 15 (days) into the new month to complete the payment before
application of late fee ($750.00) is added onto the account. Please be guided accordingly.

CALL CENTER AGENT

S. Wright

REPAYMENT BY SDO NOT MADE

Good day,

Please be advised that the loan payment for the month of September has not been
received to be applied to your repayment account. As a result of this please be advised that your
account currently has arrears of $$6,041.72 up to today October 10, 2023. Also be advised that
as at the 15th of this month late fees of $750.00 will be applied to the account. You are required
to have said payment processed and sent to us within this time or make a payment directly to the
account to discourage the accumulation of late fees and late payments. Below is the contact
information for your Loan Servicing Officer. Please be guided accordingly.

NAME: Zoe Francis

EMAIL: zfrancis@slbja.com
CALL CENTER AGENT
S. Wright

BAL WITH ARREARS

Good Day,

Please be advised that checks on your loan repayment account indicates that your closing balance
as of October 10, 2023, is $367,654.90. Also be advised that your account does reflect arrears in
the amount of $4,431.91 as of September 30, 2023. Kindly be advised that the noted arrears will
attract a late fee of ($750.00) by the 16th of this month if same is not cleared. Please be guided
accordingly.

CALL CENTER AGENT

S. Wright

COMPLETE BUT SUBMIT DOCUMENTS

Good day,

Please be advised that your loan application has entered the final approval stage for this
current academic year. This means you are not required to submit the loan contract documents
unless you are asked to resubmit one or more of the documents. Also note that your process is
nearing the completion stage, as such we are verifying information with your institution in regard
to your registration. Please do not submit said documents as they are already verified and
processed. Please be guided accordingly.

CALL CENTER AGENT

S. Wright

REPAYMENT START 2
Good day,

Please be advised that your loan repayment period is slated to begin September 01, 2024.
Kindly note your loan account has not yet been consolidated. As such you do not currently have
a monthly installment amount calculated on your account. Also note that you are not required to
make payments on the loan account until the repayment period begins. However, should you
decide to make any payments, you may visit our office to do so or complete your transaction via
Paymaster, Bill Express, NCB or SCOTIA online using your TRN as your account number. Also
note that any payments made during the moratorium period applies to the interest charged on
your first loan before it begins to adjust the principal sum. Should you require further
clarification, please feel free to contact your assigned Loan Servicing Officer (LSO) below.

NAME: David Williams

EMAIL: dwilliams@slbja.com
TELE EXT. 5731

CALL CENTER AGENT

S. Wright

APP STATUS
Good day,
Please be advised that your loan account is in the final verification stages. This means
that you have completed your portion of the application process and are no longer required to
make further submissions. Information is still being reviewed and transferred between both
organizations to facilitate your loan disbursement. We do ask for your continued patience as we
work to assist you.

CALL CENTER AGENT

S. Wright

APP STATUS 2
Good day,
Please be advised that your loan account has progressed beyond the final approval stage.
Do be advised that your application is currently awaiting verification of your registration to
move to the disbursement stage. As such you are not required to submit any other documents as
you would have satisfied all criteria’s. Once the same has been done we will be able to process
and make the relevant pay to your institution. Please be guided accordingly.

CALL CENTER AGENT

S. WRIGHT
STATUS LETTER REQUEST
Good day,

Please be advised that s status letter does carry an attached cost of $1,000.00 and has a
processing time of 5-7 business days. Kindly note that you are required to send a copy of your
receipt to the below listed Loan Officer.

Name: Cortni Robinson

Email: corobinson@slbja.com
Tele Ext. 5689

CALL CENTER AGENT

S. Wright

PAYMENT OPTIONS
Good day

Please be advised that your loan account can be repaid via the following options.

1. Paymaster
2. Bill Express
3. NCB ONLINE
4. SCOTIA ONLINE

Duly note that your TRN is to be used as your account number for each of the listed options.

CALL CENTER AGENT

S. Wright

PAYMENT OPTIONS 2

Good day,

Due to current technical issues that we are experiencing the web portal is unable to
process all payment transactions. We apologize for any inconvenience this may have caused.
Please be advised that you may use any of the following options to make your payment,
Paymaster, Bill Express, NCB or SCOTIA ONLINE platforms. Once said payment has
been made you are required to forward a copy of the receipt to either of the below listed email
addresses.

kblake@slbja.com
rfuller@slbja.com
csenior@slbja.com

CALL CENTER AGENT

S. Wright
MISSING PAYMENT RECEIPT
Good day,

Please see the attached receipt for a payment made that is not reflected on the account.

CALL CENTER AGENT

S. WRIGHT

cancellation Request
Good day,

Please be advised that you will be required to submit an appeal request to an appeal
request form the online platform to completely cancel your loan application for the 2022/23
academic year. Kindly log into your account > got to appeal (below resume or track) > select
appeals. Enter RLOS # > select the type (loan cancellation for the pre-disbursements – second
option) > narrate the request and submit. Once complete you may make a note of the request
number to check the status of said appeal. In the event you have already initiated and completed
this process, kindly disregard this email.
CALL CENTER AGENT
S. WRIGHT

DISBURSMENT PAID
Good day,

Thank you for contacting the Students' Loan Bureau, please be advised that our checks
indicate two semester disbursements in the amount of $130,000.00 each were prepared and paid
to your institution for the academic year 2022/23. Kindly confirm same with your student affairs
or bursary or have the relevant department(s) contact us. Please be guided accordingly.

REEPAYMENT NOT STARTED

kindly be advised that your loan account is slated to enter repayment September 01, 2024.
As such your account has not been consolidated (merged) in order to provide a final sum. Duly
note that a repayment letter along with an Amoratization schedule will be sent to you prior to
your repayment start to advise you of the following: loan balance, interest applied, maturity
(closure) date, Loan Servicing Officer, Monthly installment etc. Please be guided by the
following.
COMPLETE
Good day,
Please be advised that your loan application