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  • English For Business

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    sri putri
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    The customer called the courier company to inquire about a package that was ordered from Solo but the tracking now said was in Bandung instead of on its way to Magetan as the customer's address. The customer service representative asked for the delivery receipt number to look up the package's status. After checking, they informed the customer that the package was on the correct track and should arrive within three days, apologizing if the tracking information provided wasn't accurate. The customer thanked the representative for the explanation.

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    English for Business

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    The customer called the courier company to inquire about a package that was ordered from Solo but the tracking now said was in Bandung instead of on its way to Magetan as the customer's address. The customer service representative asked for the delivery receipt number to look up the package's status. After checking, they informed the customer that the package was on the correct track and should arrive within three days, apologizing if the tracking information provided wasn't accurate. The customer thanked the representative for the explanation.

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    5 views1 page

    English For Business

    Uploaded by

    sri putri
    The customer called the courier company to inquire about a package that was ordered from Solo but the tracking now said was in Bandung instead of on its way to Magetan as the customer's address. The customer service representative asked for the delivery receipt number to look up the package's status. After checking, they informed the customer that the package was on the correct track and should arrive within three days, apologizing if the tracking information provided wasn't accurate. The customer thanked the representative for the explanation.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Khoirun Nisa Salsabila

    21210091
    21.4A.12

    English For Business

    Customer : Hello, this is Bumi Express. May I help you?


    Supplier : Yes. I want to ask about the shipping of my package. Last Sunday, I
    ordered an item in X apps from the seller in Solo, and my address is in Magetan.
    But I checked it online and it said that the package now is in Bandung. Could
    you please explain about this?
    Customer : Alright, Sir. I’m sorry to hear that. We will try to help you track the
    package. May I know your delivery receipt number?
    Supplier : Okay. It’s BE1234567.
    Customer : Please wait a moment, Sir. (After a few seconds)
    Customer : Your package is on the right track, Sir. You can wait until your
    package arrives. Please tell us again if in three days the package isn’t in your
    hand sorry. We do apologize if the listed information isn’t correct.
    Supplier : Alright. Thank you for the explanation.
    Customer : You’re welcome, Sir.

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