Receptionist: Good morning! Thank you for calling Logistic, how can I help you today?

Customer: Good morning, I am John Doe from ABC Company. I'm calling because I have a package that should
have arrived yesterday, but it hasn't arrived yet.

Receptionist: Good morning, John. I am very sorry to hear that. Let me check the situation for you. Before we
continue, would you mind if I put you on hold for a moment while I verify the information?

Customer: No problem, thank you.

Receptionist: Perfect, thank you for your understanding. I'll make sure I don't take too long. (Música de espera)

Receptionist: John, thank you for waiting. I have reviewed your case and there seems to be a delay in the
delivery of your package. I'm going to transfer you to our shipping department to get more information and help
you better. I will pass you on to my colleague Laura, who will be happy to assist you. Please have your tracking
number handy.

Customer: I understand, thank you.

Receptionist: You are welcome, John. Before I transfer you, could you please provide me with your phone
number in case the call is unexpectedly cut off?

Customer: Sure, my number is 555-123-4567.

Receptionist: Perfect, thank you. I'm going to transfer you right now to Laura. Thank you again for your patience,
John I hope we can get this resolved quickly. Is there anything else I can help you with before I make the
transfer?

Client: No, that's all for now.

Receptionist: Understood. Thank you again, Juan. I'll transfer you to Laura. Have a nice day!

[Call transfer]

Laura: Good morning, John. This is Laura from Logistic, how can I help you with your shipment today?

Customer: Good morning, Laura. Thank you for taking my call.

Laura: I'll tell you about your order, it seems that your package experienced a delay in the sorting process, but it
is already on route and scheduled to be delivered tomorrow. I am very sorry f87or the inconvenience caused.

Customer: Thank you for the information, I am much more at ease, as it was important merchandise.

Laura: Is there anything else I can help you with today?

Customer: No, that's all for now. Thank you for your help.

Laura: I am here to help you. Don't hesitate to contact us if you need anything else. have a good day, John!

Customer: Same to you, thank you. Bye!

Laura: Bye!