NHÓM 6:

PhạmThanhPhương 2321525071

VõThịTúOanh 2320524680

LưuTrầnXuânQuỳnh 2320521245

NguyễnThịPhương 24202603518

DươngThịNhưPhương 24202606043

GROUP WORK 2
1. Respond as if you work at the taxi company
Hello james Smith. My name is Quynh I’m calling from the taxi company. I’m returning
your call a moment ago. We are really sorry for the inconvenience. The reason for this
problem is the traffic jam. You know, it was the traffic jam at the rush hour, so the driver
could not move fast in the street. So now, all we could do for you is arrange for you the
best service next time and make sure you have a safe trip. Thank you for your calling,
and once again, my name is Quynh, we are really sorry for this issue.

2. Respond as if you work at the company.

Good morning Steven Brown. My name is Quynh, I’m calling from abc company. I’m
returning your call a moment ago. We are really sorry for the wrong package delivered
yesterday. The cause of this problem is that when receiving the goods, preparing to ship
the goods the staff did not carefully check the goods before delivery, and we are working
to fix this problem. So now All we can do for you is send the item back to you in 1 hour
and we don't charge for the delivery. Thank you for your calling, and once again, my
name is Quynh, we are really sorry for this issue.
3. Respond as if you are the manager at the bank
Good morning Tam, my name is Quynh, I work in the customer service department of
VPBank. I am returning your call this morning. We are really sorry about the broken atm
that has been down for the past 2 days. There could have been a problem with the ATM
system .Tell us your present address ,our repair service staff will come to your place to
repair in the fastest time possible.Thank you for your calling, and once again, my nam is
Quynh. We are really sorry for this issue.
4. Respond as if you are the manager at the restaurant.
Hello, Tim Baker,. My name is Quynh. I’m a manager at Thai Restaurant.I am returning
your call this morning. We are really sorry about waiting to long for your oder in the
restaurant. You know, the time you come to my restaurant is at peak, the service is
overloaded, so the kitchen department can not make fast food for you. We will try to
bring the food up for you as quickly as posible or maybe the next time you come, please
choose the time slot before 7 pm for the fastest service.Thank you for your calling,and
once again,my name is Phuong,we are really sorry for this issue.
5. Respond as if you work at an electronics store.
Hello, Mrs Young. My name is Quynh and I'm calling from machine store. I'm returning
your call this morning. I would like to appologize for the problem with your fax machine.
I know you're very disappointed, so we'll try to fix right away. I think that it was
damaged in shipping. I have checked with repair department, and they will come and take
a look in this afternoon. We are very sorry about this problem. Please let me know if you
have any question.