Name: Triệu Quốc Sơn Class: ………………

EMAIL WRITING EXERCISES

EMAIL ADDRESS:
Exercise 1: Choose the most suitable email address for your recipient(s)
1. You are an HR manager. Your company has recruited employees. Write an email
(120 - 140 words) to new employees about your company's rules and guidelines at
workplace.
a. anna0624@gmail.com, daniel.rs110@gmail.com, david.ed@gmail.com
b. nancy.lohan@gmail.com
c. ibs.newstaff@gmail.com (IBS là tên công ty)
d. hrdepartment@gmail.com

2. You are David Brown, the purchasing officer. You write an email to Rachel
Lindsay who works in Sales department of Samsung company to place a large order of
laptops for your company.
a. D.brown2112@gmail.com
b. salesdepartment@gmail.com
c. samsungcompany@gmail.com
d. lindsaysales.ss@gmail.com (ss là viết tắt của Samsung)

3. You are Anna Young, the Marketing manager of PSI company. You write an email
to all members in your team to inform them about the meeting next week.
a. psicompany@gmail.com
b. annabrown@gmail.com
c. marketingteam.psi@gmail.com
d. allmembers.marketingteam@gmail.com

4. You are Celine Johnson. You used courier service of Dovy Express Mail company
to send your mother a gift. However, when your mother received the package, the
item was broken. You write an email to Dovy Express Mail Co. to make a complaint
and ask for compensation.

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a. DovyDovy@gmail.com
b. Customerservice.dovy@gmail.com (Viết thư than phiền nên gửi vào mail của
phòng CSKH)
c. Courierservice.Dovy@gmail.com
d. DovyExpressMailCo.@gmail.com

Exercise 2: Create email addresses for senders and recipients in the following
situations
1. You are an HR manager. Your company has recruited employees. Write an email
(120 - 140 words) to new employees about your company's rules and guidelines at
workplace.
From: ngoctran@gmail.com
To: ibs.newstaff@gmail.com

2. You are Nathan Jefferson. Yesterday you had a bad experience using UBA
application. You write an email to UBA to complain.
From: nathanjefferson@gmail.com
To: uba.customerservice@gmail.com

3. You are Mary Taylor, Marketing manager of HAUI. You have an unexpected
business trip, so you can’t chair the group meeting with your team on Tuesday
afternoon. You write an email to tell them that you want to reschedule the meeting.
From: marytaylor@gmail.com
To: marketingteam.haui@gmail.com

4. You are Sophie Lee. You have received a complaint from a customer about the
wrong color of the dress she ordered last week. In your reply, you give her an apology
and want her to send the product back by post and promise to deliver the right one as
soon as possible.
From: sophielee@gmail.com
To: phuongnguyen@gmail.com

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5. You are Nigel Frenchman, marketing manager of Green Road company. A business
partner states that he would like to have a meeting with you. Write an email to reply
him.
From: nigelfrenchman@gmail.com
To: datvu@gmail.com

SUBJECT:
- Dạng N/V-ing hoặc theo cấu trúc Regarding N/V-ing
- Cụ thể và ngắn nhất có thể
- Hạn chế sử dụng các tính từ sở hữu “your”, “our”….
- Không sử dụng các đại từ “I”, “you”
- Làm sao để chỉ cần đọc subject là hình dung được email nói về cái gì (mục đích
chính của email)
Exercise 1: Choose the suitable subject for the following emails
1. You are an HR manager. Your company has recruited employees. Write an email
(120 - 140 words) to new employees about your company's rules and guidelines at
workplace.
a. Company regulations
b. What you should and shouldn’t do on your first days at work
c. Rules and guidelines in IBS
d. Email to tell them what they should and shouldn’t do on their first days at work

2. You are Edward Fee. Your company is going to launch a new smartphone series
next month. As a marketing manager, write an email to your team members to discuss
a plan for this marketing project.
a. Discuss a plan for marketing project
b. Regarding launching a new smartphone series
c. Marketing project for our new smartphone series
d. Regarding the marketing project next month

3. You are Anna Young, the Marketing manager of PSI company. You write an email
to all members in your team to inform them about the meeting next week.
a. Inform about the meeting next week
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b. About the meeting next week
c. Regarding the meeting next week
d. Regarding the meeting next Thursday

4. You are David Brown, the purchasing officer. You write an email to Rachel
Lindsay who works in Sales department of Samsung company to place a large order
for laptops for your company.
a. Place a large order for laptops for your company
b. Place a large order for laptops for our company
c. A large order of laptops for our company
d. Ordering laptops
(Thư đặt hàng thì subject là “Ordering + tên sản phẩm”)

5. You are Celine Johnson. You used courier service of Dovy Express Mail company
to send your mother a gift. However, when your mother received the package, the
item was broken. You write an email to Dovy Express Mail Co. to make a complaint
and ask for compensation.
a. A complaint regarding Dovy’s service
b. make a complain and ask for compensation
c. complain and ask for compensation
d. complaint and compensation
(Thư than phiền thì subject là “A complaint regarding + sản phẩm/ dịch vụ”)

Exercise 2: Write a subject for your email in the following situations:

1. You are Nathan Jefferson. Yesterday you had a bad experience using UBA
application. You write an email to UBA to complain.
Subject: A complaint regarding UBA application

2. You are Mary Taylor, Marketing manager of HAU company. You have an
unexpected business trip, so you can’t chair the group meeting with your team
members on Tuesday afternoon. You write an email to tell them that you want to
reschedule the meeting.
Subject: Regarding reschedule the meeting.

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3. You are Sophie Lee. You have received a complaint from a customer about the
wrong color of the dress she ordered last week. In your reply, you give her an apology
and want her to send the product back by post and promise to deliver the right one as
soon as possible.
Subject: Replying to a complaint

Activity 2: What is that for? (Dành cho lớp nào chưa học xong hoạt động này)
- Xem 5 emails trong Activity file unit 2 (file PDF trên Drive)
- Xác định xem thư viết theo phong cách Formal hay Informal
- Xác định xem thư viết với các mục đích gì

Activity 3: Let’s write it right! (Student book, page 21)

Viết câu theo yêu cầu số 2,3,6,7,8.
Hướng dẫn:
- B1: Đọc kỹ yêu cầu
- B2: Xác định phong cách viết thư (formal/ informal) và mục đích viết thư
(making a complaint/ making a request….)
- B3: Mở phần Grammar trong Student book (trang 15-17), xem đối với mục
đích viết thư đó thì nên dùng cấu trúc nào để diễn đạt.
- B4: Viết các câu thể hiện yêu cầu của đề bài.
Ví dụ:
1. You ask the ceramics supplier for their latest catalogue and want them to send it
by fax.
- Phong cách: Formal (vì thư gửi cho “supplier”)
- Mục đích: Making a request (ask…for the latest catalogue: yêu cầu catalogue
mới nhất, want…to…: muốn họ gửi qua fax)
- Mở phần Grammar trong sách trang 15, mục b, có câu “Could you please send
me…?”
- Hoàn thiện câu: “Could you please send me your latest ceramics catalogue by
fax?”

2. – Phong cách: informal

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 - Mục đích: question to changing a time to meet
- “I’m sorry but I can’t make it on Tuesday afternoon. Can we reschedule the
meeting? ”
3. – phong cách: formal
- mục đích: replying to a complaint
- “We would like to apology for the wrong colour of the dress.We make sure it
will not happen again in the future”
6. – phong cách: formal
- mục đích:

Exercise 3: Viết thư theo yêu cầu tại phần Writing-Section test của Unit 2 trên EOP

From: teamleader@gmail.com

To: teammembers@gmail.com

Subject: Regarding going to the business

Dear my team,

I am writing this letter to inform everyone on the team about the work that everyone has
to do while I am away on business. Next Monday, I will go on a 7-day business trip to the
China. In my absence, John will solve all problems for me and communicate directly with
other colleagues and customers. Also, everyone takes notes of all their work, sums it up,
and sends it back to me. I will write it down in my notebook and do it after the business
trip is over. And everyone has completed all the tasks that I assigned below. If you have
any questions about the job, give me a call or send me a message, I will answer in my
spare time.

Wishing everyone a productive week.

Yours sincerely,

Son
Leader Team