Trường ĐH Duy Tân ĐÁP ÁN ĐỀ THI KẾT THÚC HỌC PHẦN Đề số:

Khoa: Tiếng Anh Môn: Writing Level 4 Mã môn: ENG 267 ……2….
Bộmôn: AVTQ Khối lớp: ENG267
Học kỳ: 02 Năm học : 2020-2021
Thời gian làm bài: 60 phút

PART 1: MULTIPLE CHOICE (6 POINTS)

1. (0.200 Point)
What part of the essay does this sentence belong to?“To sum up, I agree that eating out can lead
to eating too much fast food.”
A. Body
*B. Conclusion
C. Introduction
D. Greeting
2. (0.200 Point)
What part of the essay does this sentence belong to?“In my opinion, education is the most
important factor for anyone to succeed in their new field.”
A. Body
B. Conclusion
*C. Introduction
D. Greeting
3. (0.200 Point)
In an opinion essay, ________ is a sentence that expresses the main idea of the essay.
*A. Thesis statement
B. Topic sentence
C. General statement
D. Supporting sentence
4. (0.200 Point)
Fill in the blank with suitable word/words: “________, employers should not allow workers to
listen to music at the office because it is distracting, it hurts teamwork, and it can lead to
disagreements.”
*A. In my opinion
B. Firstly
C. Secondly
D. Finally
5. (0.200 Point)
Identify general statements in the following paragraph:“Today, people have many choices about
where they work. Some people prefer to work for a large company, but others prefer to work for
a small one. Personally, I prefer to work in a small office rather than at a large company because
of some reasons.”
A. Personally, I prefer to work in a small office rather than at a large company because of some
reasons.
*B. Today, people have many choices about where they work.
C. Some people prefer to work for a large company, but others prefer to work for a small one.
D. Today, people have many choices about where they work. Some people prefer to work for a large
company, but others prefer to work for a small one.
6. (0.200 Point)
Complete the topic sentence for the first paragraph in the Body:“______, working in a small
company helps us get close relationships with co-workers.”
A. Secondly
*B. Firstly,
C. Finally
D. Thirdly
1
7. (0.200 Point)
Which expression is one of ways to write a concluding sentence aiming at retaining the goodwill
in responding a complaining letter?
A. We assure you that this will not happen again.
*B. We look forward to your continued custom, and to serving you again.
C. I would like to apologise for the error made by our company.
D. We have dispatched the new items.
8. (0.200 Point)
Identify key words in the following essay question: “Recently in your town, construction of a
new factory that would employ thousands of workers has been halted because it would endanger
the wild animals living in the area. Do you agree or disagree with this decision? Give reasons or
examples to support your opinion.”
A. in your town
*B. construction, new factory, employ, thousands, halted, endanger, wild animals
C. new factory, living in the area
D. support, decision
9. (0.200 Point)
Reorder the following words/phrases to make a complete sentence in a responding e-mail letter.
“error/ this/ due/ was/ to/ process/ of/ the/ transporting/ products/ our.” Choose the best answer.
*A. This error was due to the process of transporting our products.
B. This was error to due the process of transporting our products.
C. This was due to error the process of transporting our products.
D. Error this was due to the process of transporting our products.
10. (0.200 Point)
Choose the suitable thesis statement for the following essay question: “Do you agree or disagree
with the following statement? The most important factor you should consider when choosing a
job is the salary. Give reasons or examples to support your opinion.”
A. You need money to live.
B. Money is important for social status.
*C. I really don’t agree that salary is the most important factor when choosing a job.
D. Job satisfaction is as important as money.
11. (0.200 Point)
Why do you give reasons in your opinion essay?
*A. To explain why you think about things in this way or that way
B. To summarize your essay
C. To conclude your essay
D. To demonstrate what you have seen in reality
12. (0.200 Point)
The first paragraph in an opinion essay is the …………...
*A. introduction
B. conclude
C. body
D. conclusion
13. (0.200 Point)
Choose the most suitable general introductory sentence to start the following essay: “When
traveling medium distances, some people prefer to fly. Others prefer to take express trains.
Which do you prefer?”
A. I don't really like flying because it is very expensive and I often get airsick.
*B. Trains and airplanes have both advantages and disadvantages.
C. Although some people prefer to fly, I prefer to take the train.
D. I don’t line flying.
14. (0.200 Point)
Choose the suitable word to fill in the blank. “Would you mind …………. us with a new printer
since the old one is out of order?”

2
*A. providing
B. to provide
C. provides
D. provide
15. (0.200 Point)
Which expression is NOT one of ways to make an apology for the error or fault in responding a
complaining letter?
A. We must apologise for …
B. We sincerely apologise for …
*C. We apologize once again and hope you will continue to be a valued customer.
D. Please accept our apologies for ….
16. (0.200 Point)
Choose the most suitable topic sentence for the following body paragraph: “I’ve worked at
places where employees are allowed to listen to music while they work. People listened to music
all day long and never even spoke to each other. We never worked together or tried to solve
problems together.”
A. We never worked together or tried to solve problems together.
*B. Second of all, listening to music hurts teamwork.
C. People listened to music all day long and never even spoke to each other.
D. I’ve worked at places where employees are allowed to listen to music while they work.
17. (0.200 Point)
Choose the most suitable general introductory sentence to start the following essay: “Do you
agree or disagree with the following statement? Consulting with a group of people is the best
way to make an important decision.”
*A. Making an important decision is not an easy thing to do, and there are different ways to do it.
B. If you want to make an important decision, you should definitely always do it by yourself.
C. I disagree with this approach.
D. I strongly agree with this approach.
18. (0.200 Point)
Which stage in a complaining e-mail letter does this sentence belong to? “I am writing to inform
you that the goods we ordered from your company have not been supplied correctly.”
A. Solution
B. Warning
*C. Background
D. Closing
19. (0.200 Point)
Fill in the blank with a suitable conjunction: “The spring is coming; ________, there are many
beautiful flowers in the garden.”
A. so
*B. as a result
C. however
D. and
20. (0.200 Point)
Which expression is one of ways to accept a complaint in responding a complaining letter?
A. We assure you that this will not happen again.
B. This was caused by an unexpected malfunction.
C. Thank you for your email.
*D. We agree that the usual high standards of our products were not met in this instance.
21. (0.200 Point)
Fill in the blank with suitable word(s). “I _______ to receiving your explanation of these
matters.”
A. look
B. looking forward
*C. look forward

3
D. want
22. (0.200 Point)
The sentence: “The man is explaining the project to the woman; otherwise, she can’t understand
it.” is a:
A. simple sentence
*B. complex sentence
C. compound sentence
D. compound - complex sentence
23. (0.200 Point)
Which stage in a complaining e-mail letter does this sentence belong to? “I am writing to inform
you that the goods we ordered from your company have not been supplied correctly.”
A. Solution
B. Warning
*C. Background
D. Closing
24. (0.200 Point)
Fill in the blank with suitable word(s) for the sentence of acknowledging. “Thank you for your
email dated November 17 _______ about the unhelpful store clerk in our store in the Marina
Store shopping mall.”
A. complain
*B. complaining
C. saying
D. sending
25. (0.200 Point)
The sentence: “Before the queen rode in the parade, she gave a speech” is a:
A. simple sentence
*B. complex sentence
C. compound sentence
D. compound - complex sentence
26. (0.200 Point)
The introductory paragraph in an essay must end with a ….
A. General statement
B. Concluding sentence
*C. Thesis statement
D. Topic sentence
27. (0.200 Point)
Which expression is one of ways to explain a problem in responding a complaining letter?
A. We assure you that this will not happen again.
B. We agree that the usual high standards of our products were not met in this instance.
C. We understand how disappointing it can be when your expectations are not met.
*D. This was caused by an unexpected malfunction.
28. (0.200 Point)
Which expression is one of ways to write a concluding sentence aiming at retaining the goodwill
in responding a complaining letter?
A. We assure you that this will not happen again.
*B. We look forward to your continued customer, and to serving you again.
C. I would like to apologise for the error made by our company.
D. We have dispatched the new items.
29. (0.200 Point)
Identify Noun Clause in the following sentence: “I don’t know who is the owner of this resort.”
A. the owner of this resort
*B. who is the owner of this resort
C. I don’t know
D. know who is the owner

4
30. (0.200 Point)
The body paragraph in an essay must begin with a ….
*A. Topic sentence
B. Thesis statement
C. General statement
D. Concluding sentence

PART 2: SHORT ASNWERS (4 POINTS)

Read the following complaining email and complete the sentences in responding email.

From: Ellen Robinson
To: Joe & Lee Clothing
Subject: Faulty goods
Sent: March 1st, 10:15 a.m.

Joe & Clothing,

Thank you for your delivery of the “glamorous” dresses which I ordered from your store last
week. However, I have to draw your attention to the following problem. Of the four ordered
items supplied, the red one was in the wrong size. It was in size 10 instead of size 11. I am
looking forward to receiving your immediate explanation.

Sincerely,
Ellen Robinson

Complete the responding email.

From: John Smith – Joe & Lee Clothing
To: Ellen Robinson
(1) Re: Faulty goods
(2) Sent: March 2nd
(3) I / writing / response / email / dated / wrong order
I am writing in response to your email dated March 1st regarding the wrong order.
(4) I / apologize / mistake / clerk / packing / order
We would like to apologize for the mistake made by our clerk in filling your order.
(5) understand / make / feel / uncomfortable / disappointed/ us
We understand that this made you feel uncomfortable and disappointed with us.
(6) I / let / know / reason / clerk / not careful / pack / order
I would like to let you know the reason of this mistake is because our clerk was not
careful enough in packing your order.
(7) we / deliver / right dress/and / it / come / you / by / the end / this week
5
We will deliver the right dress to you and it will come to you by the end of this week.
Could you please return the wrong dress to us? We will cover the shipping.
(8) gesture / regret / offer / 5% discount / total payment
As a gesture of our regret, we would like to offer 5% discount on the total payment.
(9) apologize / once again / mistake / hope/ continue / regular customer.
We would like to apologize once again for our mistake and hope you will continue to be
an our regular customer.
(10) Sincerely,
John Smith

Tổ trưởng duyệt đề Giảng viên ra đề

Nguyễn Thị Bảo Yến Nguyễn Quỳnh Chi