Chapter 1,2: Team & group / Cooperation:

- Formal: Organize and distribute work

Pool information
Devise plans
Coordinate activities
Increase commitment
Negotiate
Resolve conflicts and conduct inquests.

- Informalgroup: To satisfy needs of affiliation / Act as a forum for exploring self-concept

as a means of gaining support / Have an important effect on formal work tasks

- A team: as a particularly cohesive and purposeful type of work group

- Is a team or group really needed? (bảng lợi ích khi không hoặc làm nhóm)
- Types of group: 5 cái
- Types of team: functional (same function), project (single), matrix, contact (outside), mix
structure (fulltime, partime...
- Cooperation:
- Situation influences of cooperation: communication/commitment, trust, group
identification, culture
Chapter 3,4: Social comparison / Psychology of group
- Define: upward/donward comperison
- Consequences of SC
- Sefl-evaluation maintenances Model (SEM)
- Situation factor: Number
Local
Proximity to a Standard
Social Category Line
- Related phenomena: frog pond / the dunning-kruger effect
- Psychology of group
- Advantage / disadvantage (group)
Chapter 5,6: Shared information Bias / Inattention Blindness
- Shared infromation Bias
+ Avoidancenstrategies
- Inattention Blindness: ko thật sự multi-task
Chapter 7: Team as Systems:
- Create successful teams: inputs, throughputs, outputs
- Managing group membership
+ 5-10 people / Reduce conflict, interact
- Functional and team roles
Chapter 8: Patterns of thought:
- Think -> thought
 - Learning objective:
+ Cognitive domain (bảng tam giác: create, evaluation…)
+ Affective domain
+ Psychomotor domain
- The power of thought
Chaper 9: Creative thinking skill:
- Define
- College is great ground for enhancing CTS
- 6 strategies to stimulate CTS
- A Brainstorming tip for CT bảng tam giác
+ Imagining
+ Speaking and writing
+ Drawing
+ Learning
+ Moving
+ Resting
- Fiction and fact of CT: 4 cái
- Problem solving with CT
- Brainstorming techique
- Rules of Brainstorming
Chaper 10: Thinking with technology:
- Benefitf of IT
- Critical and creative thinking with Technology
- Mobile learning and social networking
Chapter 11: Critical thinking skill:
- Define
- Question of logic in critical thinking
- Problem solving with CT
- Problem solving action check list
- Evaluating information with CT:
+ read for understanding by using text coding
+ Examine arguments
+ Clarify thinking
+ Cultivate ‘’habits of mind’’
- Evluating infor withcritical thinking: 9 cái
- Develop yourself as a critical thinker

Chapter 12: Business proposal

- Define: elevator (từng bước từ từ), instruction (nhanh gọn)
- Idea:
- Element – traditinal categories of proposal: 10 cái
- Write peoposal
- Types of business proposal: solicited, unsolicited
Chap 13: Power in team and groups
 - Define: power-over: 1ng đưa ra ý kiến là quyết địng luôn
+ Power-from-within: dám nói ra ý kiến của riêng mình
+ Power-with: có tự tin hơn khi làm việc nhóm
- Power and Oppression: miễn cưỡng nghe theo quyết định
- Realtionship between power and status
Status: tầm qtrong của 1ng hoặc ý kiến nào đó trong 1 ngữ cảnh nào đó
Power: người có status cao sẽ có tác động mạnh hơn
- Bases of power in groups:
- Consequences of power:
- Power denpendencies:
+ Subordinate’s value: kết quả khiến ai đó bị ảnh hưởng, điều kiện tốt làm việc tốt
+ Nature of relationship:
+ Counterpower: cả 2 đều có ảnh hưởng đến nhau (có hoặc không có lợi ích), năng lực
giống nhau
- Uses of power: 5 cái
- Ethical use of power

Chapter 14: Leadership

- Leadership: có khả năng dẫn dắt tốt. (mqh ảnh hưởng giữa 2 hoặc nhiều người mà phụ
thuộc vào ngkhac để đạt được mục đích)
- Leader-follower power relationship.
- Influence-based leadership style
Chapter 15: Working in diverse teams
- Define
+ High-context communication: kém thẳng thắng, nghĩ nhiều, nhạy cảm (tình cảm, tính
cách, cử chỉ…)
+ Low-context communication: thẳng thắng, cụ thể, không nhạy cảm (ko giải mã đc cử
chỉ)
- Develop cultural intelligence:
+ Define cultual intelligence:
+ Review three sources of cultural intelligence:
Head: cognitive cultural quotient
Body: cognitive physical quotient
Heart: emotional/motivational cognitive quotient
- Divergent cultural dimensions
Chapter 16: Conflict and negotiation
- Define
- Positive and nagative of conflict: Both too much and too little conflict can lead to a
variety of negative outcomes.
- Types of conflict: 5 loại
- Model of the conflict: frustration, conceptualization, behavior, outcome
- Five modes of solve conflict
- Strategies for conflict prevention: 4 cái
Emphasizing group goals and effectiveness
 Providing stable, well-structured tasks
Facilitating dialogue
Avoiding win-lose situations
- Strategies for conflict reduction:
Physical separation
Use of rules and regulations
Limiting intergroup interaction
Use of integrators
Confrontation and negotiation
Third-party consultation
Rotation of members
Identification of interdependent tasks and superordinate goals Use of training
- Facilitating dialogue:
Physical separation.
Use of rules and regulations.
Limiting intergroup interaction.
Use of integrators.
Confrontation and negotiation
Third-party consultation
Identification of interdependent tasks and superordinate goals.
Use of training
Chapter 17: Non-verbal delivery:
- Define: Gestures, Facial expressions Tone of voice Timing, Posture, where you stand as
you communicate
- People tend to pay more attention to how you say it than what you actually say.
- Other priciples of nonverbal communication: 6 cái
- Type of non-verbal communication: 8 cái
- Movement in your speech: di chuyển khi thuyết trình
- Position on the stage: hình tam giác
- Gestures (cử chỉ tay chân): anticipation step, implementation step, relaxtion step.
- Facial gestures (gương mặt): eye contact
- Visual aids: hỗ trợ thêm cái nhìn cho người nghe hiểu hơn những gì mình đang nói: 5 cái
- Advantage of visual aids (VA accomplish several goals: 6 cái
- Purpose, emphasis, support, clarity
- Methods and materials
- Preparing visual aids: big clear simple consistent
- Using visual aids: do don’t (ppt, color)
- Helpful hints for visula aids: 11 cái
- Nonverbal Strategies for Success with Your Audience: Watch Reactions, Enroll an
Observer, Focus on a Specific Type of Nonverbal Communication