Transcript PDF

WeUp English Academy – 149 Phan Đình Phùng, Huế
TRANSCRIPT – ANALYSIS (PART 3)
1.
M: Would you like me to weigh that on a scale for you?
W: Yes, and could I also have some stamps as well? I'd also like to send this letter to Toronto,
Canada.
M: Of course. The total comes to $9.50 and your letter and package will go out before noon today.
W: Thank you. And could you tell me how long it will take for the package to get there?
2.
M: I'd like a non-smoking room with a view of the lake, please.
W: I'm terribly sorry, Mr. Brown, but we only have suites facing the lake right now and they're
much more expensive. However, we do have rooms facing the park or the city. Would you care to
take either one of these rooms?
M: All right. I'll take the room facing the city. Now, could you tell me what time your restaurant
opens in the morning? I have an early meeting with a client tomorrow and I would like to have
breakfast before I take off to meet him.
W: I don't think you will have any problems with that. Our restaurant opens at 5 a.m.
3.
M1: John, I've decided not to take my car into George's Garage today.
M2: Why David? I thought you said they did a great job on your car the last time you had a
problem with it.
M1: I know, but I found a better place near my house. And it's cheaper, too.
M2: Really? I need to get my car serviced soon. Maybe I should take mine there as well. Let, me
know how good of a job they do after you get your car fixed
4.
W: Jim, how is your new apartment?
M: I really like it. It's really spacious and the rent is very reasonable.
W: That's great. When are you going to invite me to see your new place?
M: Well, I was thinking of asking some people over this Friday but my brother got these free
tickets to the basketball game.
5.
W: I see that you are done with your meal. Could I take these dishes away?
M: Yes, thank you. And could I take a look at your menu again? I'd like something for take-out.
W: Of course. I'll be right back with the menu.
M: Oh, never mind. I'll just get the cheeseburger with fries to go, please.
6.
W1: Susan, have you put much thought into what kind of food we should serve at the company
party this year?
W2: Well, the catering company we used at our last party did a wonderful job with the selection
of food they served. Why don't we use them again and let them handle the entire thing?
W1: Yes, that sounds like a good idea. Can you call them and make the necessary arrangements
then?
W2: Sure, I will take care of it right away.
7.
M: I can't believe we got the wrong order. We are going to have to send these boxes back.
W: It's too late now. All the delivery people have gone home for the day. Why don't we just send
them back first thing in the morning?
M: Well, I guess we have no choice but to do that. I just hope we will receive the right order soon
enough to repackage everything and have them delivered to our stores by next Monday.
W: Don't worry, Shawn. We have plenty of time. Plus, we always have the weekend if we run out
of time.
8.
M: So, who is going to head the new department?
W: The job went to Ms. Williams.
M: Really? I thought Mr. Wong and Ms.Newman were being considered. I wonder why Mr.Smith
went with Ms. Williams.
W: Well, it's probably because she has more work experience.
9.
M: This is your room key and this is a complimentary breakfast coupon you can use in our
restaurant in the morning.
W: Thank you very much. Could you also tell me how often your shuttle bus to the airport runs?
M: The bus leaves here every ten minutes.

W: Thank you. I'd like these bags sent up to my room now, please.
10.
W: We're done here for the day. If you're going home I could drop you off at a nearby subway
station.
M: Actually, I need to go back to the office to pick up a file for a meeting I have with Mr.
Curtis first thing tomorrow morning. I will be going straight to his office before I come in
tomorrow.
W: Ah yes, I forgot. You're going there to try to land the contract, right?
M: Yes, I've been working really hard for the last two months and if everything goes well, I might
be able to close the deal tomorrow.
PART 3: 3 SPEAKERS
1.
M-Au All right, 471et's start the meeting. How were our clothing sales for June?
W-Br Well, sales went up three percent from last month. But customers didn't respond as well as
usual to our big semiannual sale.
M-Au I was hoping for a five percent increase... Donna, why do you think the increase was so
small?
W-Am I think clothing sales weren't as strong because the advertising budget was cut this year.
I'd like to see that money put back into our budget.
M-Au Hmm ... Let's wait another month. If sales are still low, we may have to increase the
advertising budget, but I prefer to wait on that decision.
2.
W-Am Welcome to the Westfield Hotel! I'm the event coordinator, and this is my associate,
Diane. So, you'd like to host an event here?
M-Au Yes! I work for the National Journalists Association. We're planning our annual awards
banquet for June-for about a hundred guests.
W-Br Well, we have a beautiful ballroom on this floor that I can show you. It's been used for
awards ceremonies before.
M-Au Okay. Also, about half of our guests will be coming from out of town. Do you have enough
rooms available for them to stay here?
W-Am I'm sure we do, but we'll check and send you a quote for a group rate.
W-Br And additionally, we do offer free shuttle service to and from the airport.
3.
W-Br OK, Mr. Patel. Did the doctor want you to make another appointment?
M-Cn Yes, but I'll have to check my work calendar.
W-Br You can now make appointments on our Web site if you have an account. Just log on and
view available times online.
M-Cn Great. How do I sign up for an account?
W-Br Colin handles all registrations. Colin, can you help Mr. Patel set up a patient account on our
Web site?
M-Au Certainly. If you have a smart phone, we can do it now. Or I can give you a handout with
instructions to set up your account later.
M-Cn I’ll set it up later.
M-Au OK. Here's the handout. Please call with any questions.
4.
W-Am Thanks for stopping by, Vincent and Sanjay. The board of directors decided to purchase
new security cameras, so someone from Menovar Technologies is coming tomorrow to deliver
and install them.
M-Cn It'll be good to have the latest equipment.
W-Am I agree. So Vincent, I'll need some of your Maintenance Department staff to help with the
installation.
M-Cn No problem. I'll send two people over to assist.
W-Am Thanks.
M-Au Will there be a training session for my security personnel to use the new camera system?
W-Am Yes, Sanjay-Menovar Technologies suggested next Monday for the training. Is that OK
for your team?
M-Au Sure. How about ten o'clock?
W-Am I'll e-mail Menovar right away to see if that works for them.
5.
W-Br Hello, welcome to the Klineston Hotel. How can I help you?
M-Au Hi, I'm Kris Wattana from Trouville Development Corporation. 351reserved your large
meeting room for this afternoon. My colleague and I want to get everything in order before the
three o'clock start time.
W-Br Ah yes. I see your name right here. I’ll just need to see some identification, please.
M -Au All right... here's my 10. Is that all?
W-Am Wait, Kris. Don't forget that we reserved fifty chairs, but we're going to need more.
M-Au Thanks for the reminder. Would it be possible to have fifteen more chairs brought to the
meeting room?
W-Br Absolutely. I'll call maintenance and ask them to deliver the chairs right away.
6.
M-Au Hi, Tricia . Hi, Allison . How are the training materials for the summer interns coming
along? They'll be starting in two weeks, so I'd like to see the materials by Friday.
W-Am Sure, no problem. By the way, Allison revised the section about the interns' work hours so
it's easier for the interns to understand.
M-Au Thanks, Allison . There were some questions last year about interns' schedules. It 'll be
good to have everything stated clearly this time.
W-Br Yes, and I also added more information explaining the kinds of software products the
interns will be working on.
M-Au Terrific. We've got some great projects planned, and I'm glad you prepared everything so
carefully.
7.
W-Am Hi, Dorota. Markus and I wanted to stop by to welcome you to Emmerson BioTech. We
interviewed a lot of chemistry majors for this summer internship, and you were our top pick.
M-Au And while we're here, I can show you how to fill out the time sheets that you'll have to turn
in to Payroll at the end of every week. Do you have time to go over that now?
W-Br Well, I'm supposed to go to the main laboratory in a few minutes for an overview of the
experiments that I'll be working on this summer.
W-Am Oh, sorry. We should have mentioned this sooner. The lab is closed for cleaning today, so
your lab orientation has been postponed until tomorrow.
8.
M-Au Susan, thanks for watching us practice our presentation about this new marketing
campaign.
M-Cn Yes, we really appreciate it. Now that we've finished, do you have any comments? 57We're
showing it to our client next week, so your feedback will be really helpful.
W-Br I'd emphasize more how you intend to reach a larger and more diverse customer base with
this marketing campaign.
M-Au Well, we are planning to use social media to reach younger people. Do you think that
should be included in the presentation?
W-Br Absolutely. The client will like that.
M-Cn We'll get back to work then. But if you are free tomorrow, I'd like us to meet one more
time to go over our revisions.
PART 3- CHARTS
1.
M-Cn Mary? I'm working on the bill for one of Dr. Singh's patients, and I keep getting an error
message for the code I'm using...
W-Am Oh! The billing codes recently changed. You must be referring to the old list.
M-Cn Do you have the updated one?
W-Am Yes, right here. Which procedure is it?
M-Cn A blood test.
W-Am All right... Here's the code you should use.
M-Cn Thanks! Could I get a copy of that list?
W-Am Sure. But I heard they'll be adding the codes to our billing software soon, so we won't
need to deal with paper lists anymore.
2.
W-Br Hi, Mr. Foster. This is Kasumi Ito, the hiring manager at Silverby Industries. We've
reviewed your job application and would like you to come in for an interview. Are you available
Tuesday at 2 P.M. next week?
M-Cn Thanks for getting back to me. Let me check my calendar… Yes, I can do that.
W-Br Good. Now, Silverby Industries is in a business complex. Our building is on Tinley
Avenue, and we're right next to the lake.
M-Cn Thanks. And am I able to park anywhere, or will I need a permit?
W-Br Just make sure you're in a space marked Visitor, and you won't get a parking violation.
3.
W-Br Hi Raymond . It's Marta Dunmore. I'm calling about the wood options we
discussed for my new kitchen floor.
M-Cn Great! What did you decide?
W-Br Well, I thought about choosing the dark pine. But then 621took the samples you gave me
into the kitchen and looked at them carefully. I decided the pattern on the oak will look best.
M-Cn Oak is a great choice. It's harder than pine, so it's a good value. And the light color of the
ash and maple don't really match your kitchen.
W-Br OK, great. When can you start the installation?
M-Cn I have to check my calendar when I get back to the office. Can I give you a call later?
4.
M-Au I think the restaurant's going to get some nice publicity by being in the community festival
this weekend. It'll be a great way to get customers interested in our food.
W-Am It's definitely good advertising. Aren't you working the first day of the festival?
M-Au Yeah-but if the event gets rained out and is held at a later date, I won't be able to work it
because I'll be on holiday. Luckily, the weather this weekend should be warm and sunny, so I plan
to be at the festival's opening day. How about you?
W-Am I'm not scheduled to work for the restaurant, but I’ll be there helping a friend. She has a
small jewelry shop and needs a hand with her booth.
5.
W-Am Hi, Haruto, Have you picked the caterer for the shareholders' meeting? We want
everything to go smoothly.
M-Cn I haven't decided yet, but I've got quotes from a few local caterers. Our budget's pretty tight
so I'm leaning toward Star Restaurant. They have the least expensive lunch service.
W-Am You know... I've had problems with Star Restaurant. I hired them to cater a meal for a
management meeting last month, and they delivered the food an hour late. I just don't want a delay
like that to happen during this meeting. You can spend a little more money if you need to.
M-Cn Oh, I'm so glad you told me. Then let's go with Golden Eagle.
6.
W-Am Next, Let's discuss our spring hiring plan. In the past we've been successful by recruiting
at university career fairs. But, I’d like to do something different this time.
M-Au Really? Why's that?
W-Am Well, our employees spend so much time traveling to different universities that they fall
behind on other important projects.
M-Au Good point. We could put more of our resources into our second most effective recruiting
method. Actually, more than a quarter of our employees were recruited that way.
W-Am That's exactly what I was thinking. Would you set up a meeting with Yukiko in public
relations and explore possibilities for expanding last year's campaign?
7.
M-Cn We're getting close to the airport, so we'd better stop to put gas in the car. The rental
company will charge us an extra fee for fuel if they have to do it.
W-Br Good idea. We don't want to pay more than we have to.
M-Cn OK, Should I take this exit then?
W-Br No, that's a rest area. Keep going, we want the next exit.
M-Cn Oh good, and I hope they also sell food. Then we can pick up some snacks for the plane
while we're there.
8.
M-Au Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one
of them .
W-Br Wow, there are definitely areas we need to work on. With a review like that, I'm worried
we won't attract as many customers.
M-Au Well, at least 66we're renovating the rooms soon, so their appearance will improve.
W-Br True. But let's discuss the other low rating at our next staff meeting.
M-Au You know, maybe we should bring in a consultant to give us advice on how to deal with
this-we certainly don't want any more bad reviews.
9.
W-Am Welcome to Woodford Electronics! How may I help you?
M-Au Well, I purchased this digital camera yesterday from your store-but when I try to preview
the photos I've taken, an error code displays on the screen.
W-Am Really? Let me take a look. I have a chart here of all the codes, perhaps it'll tell us what's
going on ... ah, I see. According to the chart, the camera doesn't have enough battery power to
preview the photos.
M-Au Oh. Do I need to buy a new battery?
W-Am Well, let me give you a new one for free, since you just bought the camera from us
yesterday.
10.
M-Au Jin-Hee, the company's closing the parking area in front of our research lab for
construction next month. Can you send an e-mail to tell the rest of the team?
W-Br Yeah, sure. Did they decide where everyone should park in the mean time?
M-Au We're supposed to use the west parking area 'till the construction's finished.
W-Br That's quite a long walk from our lab. When the weather's bad, the roads around here can
get really icy.
M-Au Don't worry. The company's providing shuttles from the parking area to our lab. Could you
add that to the e-mail as well?
PART 4 – CHARTS
1.
W-Am And now, an event we've all been waiting for since last year -Danville's Annual Cook-Off.
Held outside at City Park, the Cook-Off always attracts a lot of participants. Competitors prepare
one dish, which they serve throughout the day. A panel of judges will select the winners based on
taste, presentation, and uniqueness. This event is great fun for the whole family, and entry and
food samples are free! If you're interested in participating, the contest registration form is
available on the city's Web site. Now, keep in mind we're expecting a cloudy day for this year's
event. We won't see any sunshine, so be sure to bring a jacket!
2.
M-Cn This is Seung-ho Park from Park Investors. We met last month at the Westside Technology
Conference. I attended your interesting presentation and spoke to you afterward about my small
investment firm. I'm calling because I'd like to hire you to discuss ways to make my company's
database more secure. I know you specialize in this type of work, and I'm hoping you'll be
interested in this project. Could you please e-mail me a list of your consultant fees? Use the e-mail
address on the business card I gave you. Thanks.
3.
M-Au Attention all passengers on Flight WA15. Due to inclement weather, this flight has been
canceled. We're very sorry for the inconvenience. In order to assist you in making alternative
travel arrangements, we'll be calling passengers up to the counter according to your boarding zone
numbers. Please take out your boarding passes and look at the zone number you have been
assigned. Approach the counter only when we call the group w ith your zone number. In just a
few moments, we will begin unloading your luggage.
Please listen for a separate announcement about where to retrieve your bags. Thank you for your
patience and cooperation.
4.
W-Br Last week I went to the yearly retreat for Kierson Bookstore managers. The good news
coming out of that meeting concerns money. Each store in the chain will have an increased budget
next year to spend on expanding one of the sections in their store. After I returned, I took an
informal survey about what kind of books customers would like us to carry more of. As you can
see from the chart, it's clear which one they like the best. And the art section will need to be
reduced, unfortunately. That inventory has become too expensive to stock.
5.
M-Cn Hello, this is Fred Capo, from Member Relations at Greenwood Gym. I just wanted to
thank you for participating in our member survey. Everyone who completed a survey will receive
a five dollar voucher, which can be used for any class fees or in our cafe. I've already sent it to
your e-mail. Also, looking at your feedback, I see that you've given very high ratings overall for
our gym.
Thank you! 97For the category that you gave five stars to, I'd like to ask you a few more
questions. If you have time, please give me a call back at 555-0184.
6.
M-Au welcome to today's class on small business start-ups. We'll be talking about designing a
logo that represents the company you're creating. It's how customers will identify you, so the first
thing you should do is consider the message you want to communicate. Please take a look at the
handout in front of you. We'll talk about each of the features, but let's begin by looking at the
phrase, "Creative advertising at your fingertips': The function of this part of the logo is to tell
customers what the company is all about. Now, try to come up with phrases that might work for
your own business-you'll find some paper and pens in your packets.
7.
M-Cn Hello everyone, I hope you've enjoyed the session s so far at this year's convention on
video-game development. Our video game association is proud to include many notable presenters
today for amateur game developers like you. I have one change to announce for this afternoon.
Unfortunately, due to illness Ms. Naoko Ito can't join us today. So, Mr. Jun Lee will substitute for
Ms. Ito. He'll give a tutorial on designing platform software that can be used to create many
different games. Also, don't forget to submit your feedback forms by the end of the day. All those
who turn in forms will automatically be entered in a contest for a tablet computer!
8.
W-Am Good morning. I called this staff meeting to discuss the reorganization of our warehouse.
On average, each of you spends five minutes finding the products you need to complete an order
for shipment. But, I think we can get that number down by making the most popular items easier
to find. Here's a map of the warehouse. I've added some new shelving units between the order
station and the employee lounge. That's where we'll place our high-demand products. Now, I'll
need some people to help rearrange the inventory. So, If you're willing to work a few extra hours,
please add your name to the sign-up sheet in my office.
9.
W-Am Good evening, this is Channel 11 News. Today, Mayor Goldberg held a press conference
to announce plans to repair damaged roads in the city. The mayor said the project will begin next
month, and Smith Road will be the first road closed. There will be detour signs posted, but please
be aware that no one will be able to access Smith Road for at least two weeks. The mayor also
announced that at least 100 new workers would be hired to complete the roadwork. You can visit
the Channel 11 Web site for a link to descriptions of these new jobs.
10.
M-Au Attention, passengers of Flight B 1205 to Los Angeles: This flight is overbooked. If you're
available to take a later flight today, please come to the customer service desk right away and
you'll receive a voucher for a free, round-trip, domestic flight. Additionally, we are now scheduled
to board at Gate 24C. We apologize for the late notice, but the door to the jet bridge is not
working, so we're being moved to a different gate. Thank you for your patience. We'll begin
boarding shortly.
KEYS <10 TOPICS>
PART III.
CHỦ ĐỀ 1. NHÂN SỰ VÀ HỘI HỌP
1. A - B - B 2. C - B - A 3. B - B - D 4. C - A - D 5. C - C - D
6. A - D - B 7. A - A - D 8. D - B - A 9. C - B - D 10. C - D - B
CHỦ ĐỀ 2: MUA SẮM THIẾT BỊ VÀ CÁC VẤN ĐỀ TRONG DOANH NGHIỆP

1. B - D - C 2. C - B - A 3. D - A - B 4. B - A - C 5. B - C - A
6. D - B - A 7. A - D - B 8. B - D - C 9. A - C - B 10. C - A - D
CHỦ ĐỀ 3: MUA SẮM, DU LỊCH

1. B - B - C 2. D - A - B 3. B - A - D 4. D - D - B 5. B - C - C
6. B - D - D 7. A - C - B 8. A - D - C 9. D - B - A 10. D - C - B
CHỦ ĐỀ 4: ĂN UỐNG, GIẢI TRÍ

1. C - D - A 2. D - A - C 3. A - B - D 4. C - B - C 5. C - A - B
6. C - B - D 7. A - B - C 8. B - D - C 9. D - C - A 10. D - C - B
CHỦ ĐỀ 5: Y TẾ VÀ KHÁCH SẠN

1. C - A - D 2. C - A - D 3. A - C - B 4. D - B - C 5. A - D - A
6. D - A - C 7. D - B - A 8. A - B - D 9. A - B - D 10. C - A - C
CHỦ ĐỀ 6: NGÂN HÀNG – BƯU ĐIỆN – BẤT ĐỘNG SẢN

1. C - B - D 2. C - D - A 3. B - C - D 4. A - C - D 5. C - B - D
6. A - D - C 7. B - D - A 8. A - B - C 9. A - D - B 10. D - B - C
PART IV
CHỦ ĐỀ 1: TIN NHẮN – THÔNG BÁO
1. B - B - C 2. C - C - A 3. D - B - B 4. B - C - B 5. A - B - A
6. B - C - B 7. D - B - C 8. D - A - C 9. A - D - A 10. D - B - A
CHỦ ĐỀ 2: GIỚI THIỆU - PHÁT THANH – QUẢNG CÁO

1. A - B - C 2. A - C - B 3. D - A - B 4. A - B - D 5. B - C - A
6. A - B - A 7. C - A - A 8. C - A - C 9. C - A - B 10. A - C - B
CHỦ ĐỀ 3: BÀI BÁO CÁO

1. A - B - D 2. A - C - B 3. C - A - D 4. C - C - B 5. A - C - A
6. B - A - C 7. C - B - D 8. B - B - D 9. B - D - B 10. C - A - C
CHỦ ĐỀ 4: THÔNG TIN TOUR – BÀI NÓI – DIỄN THUYẾT

1. D - A - D 2. C - A - C 3. B - B - A 4. B - C - D 5. B - D - C
6. D - C - B 7. B - C - D 8. B - A - B 9. B - A - D 10. B - B - D
CHỦ ĐỀ 1. NHÂN SỰ VÀ HỘI HỌP

(Personnel and Meeting)
1. Question 41 through question 43 refer to the following conversation <Personnel>

W: Let’s discuss the last person we interviewed before we see the next candidate. What did you
think, Miles?
M: After reading his resume, I expected more from him. Although his experience looked relevant,
he wasn’t able to answer our basic question.
W: That’s true. And I’m afraid he wouldn’t contribute much to our team
2. Question 44 through 46 refer to the following conversation <Personnel>

W: Hi, is Mr.Brown in? My name is Linda Toress and I’m here for a job interview
M: Oh, I have been expecting you. My name is Daniel and I’m Mr.Brown’s secretary. He is
currently with other candidates. Take a seat. While you wait, could you fill in the forms, please?
And here’s your temporary ID badge. Be sure to wear it at all times while you are in the bulding.
W: Sure, I will. By the way, is there any place that I can use the internet around here? I need to
check my email.
M: Go straight until you see the sign for the mail room. If you turn left right there, you will see
several computers for visitors.

M: Good morning! My name is Billy Tang. I’m here to meet with Mr.Suzuki for a job interview.
W: Hi, Mr.Tang. Mr.Suzuki is interviewing other candidates right now. Please have a seat over
there. Would you like something to drink while you are waiting?
M: No thanks. I just had a cup of coffee in my way here. By the way, do you have any idea about
the health insurance and the pension plan the company offers?
W: I’m sorry. I just started working here. I think you can get some information on the during your
interview.

W: Hi, I only started working here this week, and today is my second day at work. I just read the
email about the training class that the new employees are required to take. Do you have a schedule
of when these classes are offered? I may have to attend a few conference calls with my manager
starting from next week. And I want to check if there is a scheduling conflict.
M: Well, these classes are offered online so it’s possible to take them at any time. You can take
them at any time. You can take them whenever you want as long as they do not hinder your work
productivity.
W: Great. My manager suggests that I start with the business communication course. How do I
register for that?
M: Just go to the company employee’s website. Click on the Work Skill Training tab. It gives a
good explanation of the whole registration process. If you have any further questions, just email
the HR department.

W: Mr.Barker. I’d like to congratulate you on being here today. We narrowed the list of
candidates for the position of the marketing manager down from 15 to 3. Our hiring committee
reviewed your resume and we were really impressed with your relevant job experience. Would
you please tell us more about your past experience?
M: As you are already aware, I’ve been working as a car salesperson for a decade. I’ve been
Employee of the Year five times in a row as well.
W: And if your were hired here at TM Motors, what would you like to do first?
M: Well. I’d like to come up with various marketing strategies and ideas to attract more young
people because they are the biggest consumers in the industry these days.
6. Question 56 through 58 refer to the following conversation <Meeting>

W: Alex, I can’t attend the meeting with our purchasing department this afternoon because I’ll be
visiting a client. Could you go instead?
M: Sorry, but I have to finish editing the catalog by tomorrow morning, and those purchasing
meetings usually last all afternoon.
W: Ok, well. Maybe I can go see the client this morning, and then be back here in time for this
afternoon’s meeting.

M: Hello, Rachel. Do you know what time the staff meeting begins today?
W: It is supposed to start at noon. But I may be a little late since I have an interview with an
applicant for the secretary position. As you know, it has been vacant for 2 weeks. It’s hard for me
to take care of everything in my office without any assistance.
M: I know. I hope you will find a qualified one. By the way, can you tell me about the agenda for
today’s meeting?
W: Five managers including me are supposed to make presentations regarding various topics.
Jack, the marketing manager, will describe our new ad campaign that will be launched at the end
of the month. And I’m going to detail our annual budget. But I’m not sure what the 3 other
managers are supposed to talk about.

W: Hello, Mr.Washington. This is Lucy. I’m calling to let you know I won’t be able to make it to
today’s meeting on time. Due to heavy snow here at Sydney airport, all outbound flights have
been grounded.
M: That’s too bad. But, I don’t want to have a meeting without you. Everyone wants to know
what happened in the marketing seminar you attended.
W: Well, the forecast says the weather won’t get better until the end of the day. If I can take the
first flight tomorrow morning, I’ll be able to return to the office by 1 p.m
M: All right, let me talk to Jim. If he allows us to move the meeting to tomorrow afternoon,
everything will be fine. Be sure to keep your mobile phone on so I can keep you updated.

M: Ms.Connor, one of the organizers of the Business Leaders conference just called. They’d like
you to lead a workshop on Sunday, June sixth. What would you like me to tell them?
W: The problem is. I’ve already agreed to attend a seminar in Toronto that weekend.
M: Oh, that’s right. Well, the seminar in Toronto’s on Saturday, and this workshop would be on
Sunday. If you’d like, I can check to see if there are any flights from Toronto back to Minneapolis
in the evening on Saturday.
W: Yes, I suppose I could try to do both. Thanks, Michael.

W: Hi, Kevin. How was your business trip to New York last week? I heard you were attending the
international marketing seminar.
M: Yes, I had a great time there. Everyone said it was quite informative. What attracted me most
was Mr.Johnson’s presentation. It was about the latest marketing strategies and skills that I’m
interested in. He emphasized the importance of focusing on online marketing. Now I think I’ve
got some ideas about how to expand our business in Europe.
W: Great. I’m very interested in various online marketing strategies, too. Why don’t you share
your ideas with us at our staff meeting scheduled this afternoon?
M: Sure, why not? Let me get my assistant to organize all my information from the seminar. By
the way, the meeting starts at 3, right?
CHỦ ĐỀ 2: MUA SẮM THIẾT BỊ VÀ CÁC VẤN ĐỀ TRONG DOANH NGHIỆP
1. Question 41 through 43 refer to the following conversation <Purchasing equipment>

M: Hello, is Mr. Smith in the office? I’m here for the delivery from McDonald Office Supplies.
W: I’m afraid he is not here. He is talking with overseas clients in the meeting room right now. If
it’s urgent, I can go and see if he’s available for a minute. Otherwise, please give me your phone
number and I’ll ring you when he’s back in the office.
M: Well, I don’t think it’s urgent because this is just a box of copy paper he ordered last week. If
you don’t mind, I’ll leave it with you. But you need to sign here.
W: No problem. Where should I put my signature?
2. Question 44 through 46 refers to the following conversation <Purchasing equipment>

W: Sam, I’d like to know if you shipped laser toner cartridges and other printer and toner supplies
from the warehouse this morning. I want you to make sure these items are delivered Bear
Securities in Denver on time.
M: Everything is going as planned, Ms. Black. Actually, some broken machine on our production
floor caused a slight delay last time. However, such problems were appropriately addressed and
they will receive our supplies by the end of this week, at the latest.
W: That’s great. But you had better double-check with the delivery company. I don’t want any
problem to occur during the delivery.
M: Okay let me call Mr. Schilt at Pacific Express right away.

M: Hello, this is Tim Ryce from TGX Corp. I’m calling to order 20 new laptops from your store. I
saw your X-20 model in your catalogue and I think I like it. I’d like to make sure it has a fast
internal hard drive and a reliable dual-core CPU.
W: It absolutely does. I think you made a great choice. That model is one of our most popular
laptops this year. You said you need 20 laptops, right? Your total comes to 25,000 dollars. I’m
afraid we don’t apply quantity discounts on orders fewer than 50.
M: Oh, it sounds too expensive. I know it’s quite a small order, but we are one of your biggest
customers. Last time, we purchased over 100 printers at your store. So, can you make an
exception for us this time? In fact, it’s difficult for us to make both ends meet due to the recent
fierce competition.
W: Well, I’m not in a position to make that kind of decision. I’ll talk to our vice-president
regarding your request when he come back from his business trip tomorrow. I’ll give you a ring as
soon as I get the answer from him.

W: Tom, I was relocated to our Seattle branch office last week. But there are not enough chairs
we can use. Do you happen to know a good place to buy them at a reasonable price?
M: There is an office furniture store on fifth street. It’s situated between the central bus station
and Keiko gas station. It’s called “Super Office furniture.” It offers a wide variety of quality office
chairs. You won’t be disappointed. As it closes at 6, you need to hurry if you want to buy one
today.
W: I think I should leave now. There’s just 30 minutes left before it closes. As I’m not familiar
with the area, I’d better take a taxi.
M: You don’t have to, Jane. It is just a 10-minute walk from here. Follow me and I can walk you
there.

WB: Peter, I think we have a problem. It looks like we’re out of paper for the laser printer, and we
have a lot of materials to print for this regional sales meeting we’re hosting tomorrow.
MB: No worries. We’ll be getting a few boxes delivered this morning. I noticed we were running
low on paper a few days ago and called office supply warehouse to order some.
WB: Oh, it’s no problem, then. I can print the agenda and materials this afternoon and have
everything ready for tomorrow.
6. Question 41 through 43 refer to the following conversation <Business issues>

(M-Cn): Minjee, something’s wrong with my computer - it won’t connect to the Internet, and I
need to send documents to our legal team in Chicago.
(W-Am) Have you tried restarting it? Sometimes that’s all it takes.
(M-Cn): Oh, I tried that already, but I still can’t get on the Internet. I’m concerned because I
promised to e-mail these documents in time for the meeting with our lawyers at three o’clock.
(W-Am) Well, let me take a look - but in the meantime, why don’t save the files onto a disk and e-
mail them from a different computer?

(M-Au) Roxanne, are you having any problems with your computer? Mine hasn’t been working
right since they upgraded everyone’s computer yesterday.
(W-Br) Actually, all of my programs have been running much faster. I’m really impressed with
the new software. What’s the problem with yours?
(M-Au) I can’t play any audio files. The speakers are on, and the volume is turned up as high as it
can go, but i still can’t hear anything.
(W-Br) Did you check the speaker cables? Maybe one of the cables is loose, and it’s not
connecting the computer and the speakers correctly.

W: Hello, Scott. Do you have a minute? I have some problems with my computer and I’d like you
to take a look at it if you are free.
M: You must be kidding, Julia. I thought your computer worked well. It has been working great
since you bought it last month, hasn’t it? What seems to be the problem, anyway?
W: Well, an error message that I have never seen before popped up when I tried to run the
spreadsheet program this morning. So I restarted the computer, but the same thing happened over
and over again. I will get into big trouble unless I can get it repaired as soon as possible. I have to
prepare my presentation for tomorrow’s meeting and I really need the data saved on my computer.
M: Actually, I’m busy upgrading the company sever right now. But I can get Peter over to you in
a few minutes. He’s a good technician and knows how to deal with that kind of problem. I’m sure
he can take care of it for you.

M: I’ve been waiting for the computer technicians all morning. What happened? It’s already
11:30. The final report is due tomorrow but we haven’t made any progress since the computer
was out of order.
W: Right. They were supposed to get to our office at 11 but a guy from the repair center just
called me and he said they were having trouble finding our building. I gave him directions and
they will probably be here in about half an hour.
M: Hopefully, they’ll arrive in time. If we don’t get our computer fixed soon, we will be in big
trouble. I don’t really want to work overtime again.

M: Angela, could you help me with the new photocopier? I think it might be broken. I can’t turn it
on for some reason. I have a lot of copies to make, and I don’t know what to do.
W: Did you try using the energy saving button? It’s at the top of the controls. Don’t you
remember the demonstration last week?
M: No, I missed it. I was sick that day.
W: Well, there’s a power saving feature on the photocopier. When the machine’s not in use, it
looks like it’s turned off. Try pressing that button and see if it works.
CHỦ ĐỀ 3: MUA SẮM, DU LỊCH

1. Question 41 through 43 refer to the following conversation <Shopping>
M: Hello, I’m calling to see if you can give me a hand. I purchased a laptop computer from one of
your stores half a year ago. But I think it has a fatal problem. It often crashes when I have
multiple windows open at the same time. I have never experienced that before.
W: Well, I can’t tell you exactly what the problem is. Why don’t you bring it back to the store and
get it examined? All our computers have a two-year warranty, so your laptop is still covered. You
can get it repaired or replaced free of charge as long as you have the original receipt.
M: I wish I could take it to the store. But I’m afraid I moved away from the area a month ago. It’s
not very convenient for me to come all the way back to repair it. To be honest, it’s too far.
W: In that case, you can send it directly to the manufacturer by post. I’ll let you know the address
and contact numbers if you’d like.

W: Excuse me, I’m here to buy a laptop computer but I don’t have a lot of knowledge about
computers.
M: Don’t worry. I think I could help you. What features are you looking for?
W: Well, I’m a college student. So, I don’t need a high-end personal computer designed for
technical or scientific applications. I want something light and portable that can run some basic
programs.
M: Then I recommend the new laptop model from Bell. I think the model 300XT would be
perfect for you. It has a 5-inch display with 800x480 resolution. It also supports dual-mode
function and wireless internet. Also it comes with a 24-month warranty. If you buy this today, we
offer you a laser printer for free. So don’t miss this great opportunity.

M: Pardon me. I’m looking for an LCD TV for the living room.
W: Sure, come with me, please. This HD-300X model will be an excellent choice. It features
high-definition resolution and built-in stereo speakers. I bet you will be able to catch up on your
favorite sports and latest movies in your house.
M: Wow, it looks fantastic but it seems too big for our living room. Do you have anything in a
smaller size?
W: Of course. Here’s a 32-inch flat screen TV that’s suitable for small spaces. It’s selling for only
150 dollars today. It is such a bargain. It would be much better to get this one rather than plan a
summer vacation.

M: Hi, H&D Computer customer service desk. This is Jerry. What can I do for you?
W: Hello, I am calling regarding a laptop computer I purchased from one of your stores last week.
It has been functioning OK for the past week. When I started it up this morning, everything
looked great. However, it shut down automatically when I turned it on this afternoon. After that,
the same thing happened over and over again. This is really driving me crazy.
M: Oh, it seem like there’s some problem with the hard disk drive. But there are other possible
reasons for that. It would be better for a technician to have a look at it. Why don’t you take it to
one of our service centers nearby?
W: That’s a good idea. Let me check on the internet to see if there’s a center near my place.

W: I’d like to buy this pink blouse. How much is it? You take credit cards, right?
M: Sorry, we only accept either cash or check. Let me look at the price tag. Oh, that will be 120
dollars.
W: Well, I have only a 100-dollar bill in my purse. So I need 20 dollars more in cash. Is there an
ATM in this shopping mall? If you can hold this blouse for a moment, I’ll go and withdraw some
money from the machine.
M: There is one next to the main gate on the first floor. Don’t worry. I won’t sell it to anyone until
you come back.
6. Question 56 through 58 refer to the following conversation <Travel>

W: Hi, Greg. Have you made your train reservation for the North American international Motor
Show in Detroit on Tuesday? I’m planning to take the overnight train on Monday night. It’s going
to be a long trip so I was wondering if you want to travel with me?
M: Actually, I’m thinking of renting a car and decided to leave earlier on Saturday to have some
spare time to tour the city by myself before the exhibition starts.
W: Really? It’s a long way to drive. I think you should take breaks more frequently to relieve
fatigue while you’re behind the wheel.
M: Thanks for your advice, Janet. Maybe you should come with me. Wouldn’t it be great if we
took turns driving? I’m sure it would be fun.

M: Excuse me. I’d like to buy a round-trip flight ticket to Sydney. I’m supposed to attend the
convention there. I want to leave from JFK airport on April 4th and come back here on April 9th.
W: Okay, sir. Let me see what I can do for you. Oh, you’re in luck. There’s one seat available in
economy class. The flight departs at 10 a.m. On the 4th and returns at 8 p.m. on the 9th. How
does that sound?
M: That’s great. How much will it cost?
W: We’re offering a 25% discount on every April flight because it’s off season. So your total
comes to 1,450 dollars.

M: Excuse me, I need to be on the next bus to the airport. Do you have any idea which bus I need
to take to get there?
W: Yes, you want the number 142 bus. It leaves for the airport every 30 minutes. According to
the schedule, the next one will be arriving at 8 o’clock. The bus stop is right around the corner, on
your right. You can’t miss it.
M: Great, one ticket then, please.
W: You can purchase the ticket directly from the driver. This is just an information booth. We are
not allowed to sell tickets here.

M: Pardon me. When is the next train to Toronto? I’m scheduled to attend an important luncheon
at 1 pm and I want to be there on time.
W: The next one is supposed to leave in 10 minutes, at 10:30 am. That’s the express train and it
takes less than 2 hours to get there. I’m sure you will arrive no later than 12:30 pm.
M: That’s great. But isn’t it a lot more expensive than the regular train?
W: Not much. It’s just $60 each way, so there’s a $5 difference. However, the price is going up
by 20% as of next week, which is the start of peak summer season.

M: Excuse me. Does this bus go to the Pacific Aquarium?
W: It used to, but the bus route I’m driving has been changed lately. I think you need to take the
20A bus instead. It will take you to the main entrance of the aquarium in half an hour.
M: Thank you. By the way, does that bus stop here as well?
W: No, it stops across the street. Just walk down this road and you’ll see a crosswalk. Cross the
street there and you’ll find the bus stop right next to the bank.
CHỦ ĐỀ 4: ĂN UỐNG, GIẢI TRÍ

1. Question 41 through 43 refer to the following conversation <Eating>
MB: I heard you went to that new restaurant on Queen Street. What’s the name of it again?
WB: It’s called The Walnut Tree. It was great - terrific food, fast service, pleasant setting.
MB: That’s good to know. I have some clients coming in from out of town next week and I’d like
to take them to someplace nice. How are the prices?
WB: Not bad at all. Oh, and here. I got one of their business cards with their address and phone
number. You can have it.

W1: Hello Jenny! I’m supposed to go to a new Italian restaurant on Robson Street after work
today. Peter in Accounting and Jack in Sales will come with me. Are you interested in joining us?
W2: Sure, Katherine. I’m in the mood for pizza today. What’s the name of the restaurant anyway?
W1: It’s called “Venice”. I read a review of the restaurant in a cooking magazine the other day.
The critics speak highly of its seafood pizza. I’m sure you won’t be disappointed. What time shall
we meet? It is just a 10-minute drive from our office.
W2: I think I’ll get off work at 6 p.m. today. How about meeting at 6:20 in the lobby?

W: Hey, Sam. Have you tried the new seafood restaurant on Glory Avenue?
M: Yes, I went there with a colleague a couple of weeks ago. The food was great but the prices
were much higher than I’d expected.
W: Oh, really? How about the atmosphere? I read an article the other day and it said that a warm
and friendly ambiance matches the food they serve.
M: That’s right. It has a pretty nice atmosphere and the servers are very kind. Actually, I have a
dinner appointment with Mark in Marketing this evening. Would you like to join us?

W: Tim, have you been to the new bakery that just opened right next to our company’s main
entrance? Whenever I pass by it, the place seems packed with people.
M: You mean Mary’s Bakery? Actually, I haven’t been there before but I want to go really badly.
I was told it serves tasty pastries. In addition, starting next Monday, it will begin to carry a wide
range of coffees in association with Heaven Coffee Ltd.
W: That sounds awesome. I’m a big fan of Heaven Coffee. Plus, that will make grabbing a coffee
close to work more convenient than ever.

(M-Au): This is Richard Griffin from Lincoln Press. I’d like to check the food order I placed with
your restaurant for a luncheon here next Monday. I ordered assorted sandwiches, beverages, and
cookies for dessert.
(W-Br): Yes, Mr. Griffin, I have your order right here in front of me. Our restaurant’s driver will
deliver your lunch to the lobby of Lincoln Press headquarters by eleven-thirty that morning. And,
as you know, the total of 74 dollars will be due at the time of delivery.
(M-Au): Yes, that’s fine. I’ll leave the money with the receptionist at the front desk.
6. Question 56 through 58 refer to the following conversation <Entertainment>

(M-Au): Ms. Weiss? I’m really enjoying this exhibit of your paintings. I especially like the large
landscape of the desert.
(W-Am): Thank you, I’ve recently returned from a trip to North Africa. Most of my paintings in
this gallery were influenced by my visit there.
(M-Au): How interesting. Is it possible to buy your artwork? I’d love to purchase the landscape
for my office.
(W-Am): I’m sorry but I’ve already promised this painting to another customer. But I have a
similar one at my studio. I can e-mail you a picture to see if you’d be interested in that one
instead.

M: I’d like four tickets for admission to the museum, but I was wondering if the museum offers
student a discount. My son is researching about the early works of Van Gough.
W: Yes, as a matter of fact, for student with valid identification, the museum admission fee is
only ten dollars. But if you are a frequent visitor of the museum, we offer a one-year membership
for 50 dollars. That includes free admission to all exhibits and a discount on all gift shop
purchases.
M: Thanks, That’s a really good deal! But we’re actually visiting from out of town.

W1: Are you interested in seeing that new movie with Jonathan Baker, the famous teenege actor?
W2: Yes! I heard it’s based on Phillip Norman’s best-selling book. Apparently, Jonathan Baker
spent 10 months learning to play the piano for the part.
W1: I heard that, too. He’s up for an Oscar, you know. Do you want to see it with me Friday or
Saturday night?
W2: I can’t go see it Friday because I already have plans, but Saturday would be fine.

W: Hey, Jim. Did you hear the news? The Royal Gallery on Main Street is featuring works of art
from impressionist Robert Taylor as of next Monday.
M: I didn’t know that. I’d like to check it out, though. Do you know how long the exhibit is on
for?
W: It’s ending at the end of the month. Actually, my cousin Kate is coming to see me this
Thursday and I’m planning to take her to the exhibition this Saturday. She’s an art major, so she’ll
love it.
M: It’s been such a long time since I last saw Kate. In fact, it must have been at our high school
graduation in 2005. Could you ask her to give me a call when she’s in town? I’d love to see her.

M: Hi, Betty. Are you free this Saturday? I got free tickets to the outdoor jazz concert being held
in Stanley Park at 7 pm and I was wondering if you want to go with me.
W: Why not! I’m a big fan of jazz and I love to go to concerts. May I ask who will be playing?
M: Sure. One of the most celebrated jazz musicians, Peter Haywood, will be performing. Also,
the multi-award winning jazz drummer Sean Dawson will be there.
W: Wow! That sounds amazing. Why don’t we get together beforehand so that we can eat
together?
CHỦ ĐỀ 5: Y TẾ VÀ KHÁCH SẠN
1. Question 41 through 43 refer to the following conversation <Medicine>

M: Hi, my physician called in a prescription to the pharmacy this morning for my allergy
medication. My name is Allen Lee.
W: Yes, here it is. You should take two tablets once a day. Be sure to take the medicine with
water after you have eaten.
M: Thanks, I’ll be glad to stop sneezing.
W: You might find that you experience some drowsiness, so take care if you’re driving.

W: This is the registration desk. May I help you?
M: Hi. I was calling to reschedule an appointment I have with Dr. Go to on June 13.
W: Have you been a patient here at the Mara Clinic before, sir?
M: Yes, just once. I saw Dr. Hanson at the and of last year, I think its was in December.

WB: Hi, Mr. Armstrong. This is Jenny Wilson, the receptionist at Morningside Medical Group. I
just got your message about changing your appointment for today.
M: Yes, I’ve just been asked to attend a meeting with an important client later today, and that
means I can’t make it to see Dr. Lee at four. Is there any way you could fit me in earlier today?
W: Hmm... No, I’m sorry. We’re completely booked for today. Another patient has canceled an
appointment for eight o’clock tomorrow morning, thought. Can you come in then?
M: Sure, that’s no problem, I’ll be there by eight. Thanks so much for your help.

W: This is Eva Flores. I’ve been a patient of Dr. Morgan’s for some time now, but I’ll be moving
to Boston for my work. I’m calling to see if can get a copy of my medical records to take with me.
M: You could but our usual policy is to transfer patient records directly to the doctor. You have a
phone number for your new medical office? I could call there and arrange to send the records.
W: I don’t know yet who my new doctor will be. Would it be a problem if you have to keep my
files for a while? I’ll let you know as soon as I know who I’ll be seeing.
M: No, that’s no problem at all. But first you’ll have to sign a form giving us your permission.
You’re required to do that before we can send any information.

M: Jane, I need your assistance with something. I have an aggravating headache that won’t go
away. I don’t think I can wait until I fly back home to get this taken care of.
W: I’m sorry to hear that. You’re right. You should do something for your headache right away.
M: Can you recommend a physician in the area? I’m hoping I can find someone who will see
patients on short notice. I’m only in town for two more days. I have a morning flight to catch this
coming Wednesday.
W: As a matter of fact, an acquaintance of mine is a doctor. I’ll give her a call and see if she can
fit you in for an appointment either today or tomorrow. I’m sure she will try her best to squeeze
you in.
6. Question 56 through 58 refer to the following conversation <Hotel>

[W]: Good morning. Was your room comfortable last night, Mr. Smith?
[M]: Yes, it was. Thank you. By the way, can you tell me where I can get an umbrella at this
hotel? I want to pick one up before the tour bus arrives at 9:30.
[W]: You can get one at the gift shop, but it doesn’t open until 9 o’clock. If you’re in a hurry,
there’s a store down the road that sells them.
[M]: It’s 8:30 now. I think I’ll just go and have breakfast at the hotel restaurant first. I don’t feel
like walking out in this rain.

M: I’d like a non-smoking room with a view of the lake, please.
W: I’m terriblely sorry, Mr. Brown, but we only have suites facing the lake right now and they are
much more expensive. However, we do have rooms facing the park or the city. Would you care to
take either one of these room?
M: All right, I’ll take the room facing the city. Now, could you tell me what time your restaurant
opens in the morning? I have an early meeting with a client tomorrow and I would like to have
breakfast before I take off to meet him.
W: I don’t think you will have any problems with that. Our restaurant opens at 5 a.m.

[M]: Here is your room key. I hope you will enjoy your stay here.
[W]: Thank you. And by the way, I heard there is a swimming pool at this hotel. Can you tell me
where it is?
[M]: Of course. Our pool is located on the basement floor. It’s open until 10 every evening.
[W]: Great. I’ll go for a dip in the water before I get some dinner at the restaurant. Thank you.

W: Most of our hotel guests seem to have trouble with the lighting in our room. They complain
about being unable to do any work, especially reading.
M: That’s true. I’ve heard that quite often when they check out. How do you think we could
provide more light?
W: Well, we could place a lamp by the desk chairs in addition to the ones on the nightstands.
M: That’s a good idea, but if we want to buy that many lamps, the regional office has to approve
it first. We’ll have to write up a proposal for the next regional manger’s meeting.

M: Hi, this is George Frasier. I’m calling to confirm my room reservation. I’m supposed to be
booked at your hotel from March 6 to March 9.
W: One moment, please, sir. Yes, you’re booked for three nights in a deluxe suite room.
M: Right. By the way, I was wondering if your hotel offers airport shuttle service to and from
Sydney’s airport. I’m flight in late on March 6 and I’m scheduled to arrive at the airport at around
midnight.
W; Sure, but we offer the service for $10 each way with advance notice required. Would you like
me to arrange that for you?
CHỦ ĐỀ 6: NGÂN HÀNG – BƯU ĐIỆN – BẤT ĐỘNG SẢN

1. Question 41 through 43 refer to the following conversation <Bank>
M: Welcome to Clarke National Bank. How can I help you today?
W: Well, I saw your advertisement in the window that anyone who opens a bank account here
will receive a bonus for signing up. So I’d like to open up an account.
M: Excellent! I’ll arrange for you to fill out the paperwork with one of our account
representatives. Meanwhile, you can take a seat in the reception area and someone will be with
you shortly. You’ll just need a driver’s license, passport, or another official form of photo
identification.
2. Question 44 through 46 refer to the following conversation <Bank>

M: Good morning. I’d like to set up a savings account with your bank.
W: Of course. We can open the account today, if you’d like. You’ll just have to fill out this form,
and then I’ll need to see some photo identification.
M: I’m afraid I don’t have my driver’s license with me. Why don’t I take this form home, fill it
out there, and come back later this afternoon with my I.D.
3. Question 41 through 43 refer to the following conversation <Post office>

M: Excuse me. How much would it cost to send this package to London? It’s a gift and I’d like it
to be delivered no later than Wednesday if possible.
W: It will be 11 dollars and 65 cents if we send it by regular mail. But if you want to ensure that
your package is delivered by Wednesday, I suggest using the express delivery service. The
express delivery service not only keeps track of where your package is on a daily basis, but
ensures it gets to London within two days. That said, the express delivery service would cost an
additional 10 dollars.
M: Hmm... That’s expensive. The price is a bit out of my budget. I’d rather not pay for the
express delivery. I’ll just take my chances with the regular mail. Can you tell me when it will get
there using the regular mail?
W: With our standard service it should get there by approximately Thursday afternoon. Of course,
depending on the volume of mail it might take a day or two longer.
4. Question 44 through 46 refer to the following conversation <Post office>

M: Excuse me, I’d like to send this parcel to Montreal. Could you tell me how much it will cost?
W: Let me weigh that for you. I’ll be $15 if you send it by regular mail, sir.
M: Actually, it’s a gift for my cousin and I want it to arrive there by July 5 at the latest.
W: Oh, it’s already July 3 so I’d suggest you mail it by express mail to get it to Montreal within
two days. But that will cost you $20.
5. Question 53 through 55 refer to the following conversation <Real estate>

W: Hi, I’m calling about the office space for rent on Garrison Street. I saw an advertisement
posted outside the building. Is it still available?
M: Yes, it is. The previous tenants were three lawyers, so it’s currently set up as three offices and
a large waiting area with a receptionist’s desk.
W: Oh, that sounds like more space than I need. I really only want one office for myself. I’ve
been running an event-planning business from my home, but now I have so many clients that I
need a little more room.
M: Well, you wouldn’t want to pay for more space than you need. I’m the agent for other
properties as well. Why don’t I send you a list of available office spaces along with their prices?
Then you can get back to me if you’re interested in any of them.

W: Hi, this is Laura Ivanovo from apartment 2B. I was just wondering if it would be possible to
get a copy of my lease? I’ve misplaced mine, and I want to look over the heating agreement.
M: Sure, I can make you another copy. Our offices are open until five if you want to come in
today.
W: I have to work late tonight. But I’m sure I can stop by tomorrow before five.
M: That sounds fine. I’ll have a copy of your lease ready first thing in the morning.

W: Hello, This is Sue Ryan, the tenant in apartment 14. My lease expires on Friday and I’d like to
know what the procedure is for vacating the apartment. What do I do with the keys and how do I
get my security deposit back?
M: Well, once you move out, well’s first inspect your apartment for damage. If everything is fine
except for normal wear and tear, we’ll refund your full security deposit. Otherwise, we deduct the
repair costs. All you have to do is return the keys to our office after you move out.
W: Actually, I’ve already taken all our belongings out, but I’ll be out of town for a job interview
today and won’t be back for a week. Is there no way I can drop by the office to give back the keys
during the week?
M: Sure. You can put the keys in an envelope and slide in under the front door of this office
anytime. We’ll just need them before Sunday.

[W]: I saw the For-Rent sign on your lobby window? Can you tell me how much the rent is here?
[M]: Well, our units range from 900 to 1100 dollars a month. However, there is only two bed-
room unit on the fifth floor left. All the one bed-room apartment has been rented out.
[W]: That’s perfect. I will looking for two-bedroom apartment. Would you mind showing me the
place now?
[M]: No problem. Let me just get the key from my apartment.

M: Excuse me. I’d like to inquire about making a reservation at one of those vacation homes you
have for rent. It said 101 Queens Road?
W: Yes, that’s one of our newer properties on the market. Let’s see. The houses are rented out for
most of the summer, as that is the high season for traveling. But it is available next weekend. We
recently had a last-minute cancelation.
M: That might work. But I should consult with my friend before making a decision. We’ve been
talking about talking a vacation together.
W: Here, I can give you the rental brochure to show your friend. It contains all the information
you’ll need, from the amenities list to available services such as the spa and fitness center. I
recommend making up your mind soon, though. The rooms get rented out pretty quickly, and I
don’t think it will be available for very long. As soon as you make a 10% deposit on the total cost
of the unit for three days, I can reserve the room for you.

W: Mr. Randolph, I think this place would be perfect for your cafe. Queen St. is one of the most
popular areas for tourism and shopping and this building is just 2 blocks away from the subway
station.
M: Yes, it looks great. But I don’t think I can afford $1,200 a month in rent. The newspaper ad
you ran said you have another space in the Renaissance Mall. Is it still available?
W: I’m sorry, but it was just rented out this morning. But we have several similar places you may
want to see. Would you like me to show them to you?
M: I’d appreciate it. Are they all located on Queen St. as well?
PART 4
Chủ đề 1 : TIN NHẮN – THÔNG BÁO
(Message – Announcement)
1. Question 71 to 73 refer to the following recorded message

Hello, you’ve reached Dr. Samson’s dental clinic. 71Our office is currently closed for
renovations and we won’t be open until next Monday. If you are calling to make an
appointment, please leave your name and phone number after the beep. Also, I’d like to
remind you that our office hours will be changed as of next week.
72
Please note that when we reopen we will be open from 9 am to 7 pm every day
except for Sunday. 73Should you need immediate assistance, please call 4451100.
Thank you.

Hello. You’ve reached Underwood Community Library. We’re currently closed. We’re
open from 9 to 8 every day except for Monday. For general questions, please call us back
during our regular hours. 74If you wish to reserve a book, you can visit our online
reservation service at www.underwoodbooks.com. Through the website, you can also
refer to the listings of available books. 75Finally, please note that the children’s reading
room that can accommodate as many as 60 children will soon be open. The official
opening ceremony is scheduled to take place on April 10th and 76everyone is welcome
to attend.
3. Question 77 to 79 refer to the following voice mail message (page 22)

Hello, this message is for Betty Cutis. 77This is Andy Wood and I’m calling about your
reservation. 78You called yesterday and reserved a conference room for the meeting
with stockholders tomorrow from 1 to 3 p.m. I’d like to know if a room with 30 seats
will be big enough. If the turnout for the meeting is expected be higher, we can arrange a
larger room for you. As you requested, we’ll get an overhead projector ready in the room
at least an hour before the conference commences. When you’re done with the projector,
please return it to our storage room which is located next to the computer lab on the third
floor. 79Please, make sure that food and drinks are not brought in the conference
room. When you are back, please contact me at 889-9922.
Thank you.

Hi, Mr. Roberts. This is William from the Victoria Theater. I wanted to give you an
update on your group reservation. I’ve booked forty tickets for your group to see the
musical Running Away next Thursday. As we discussed, 80you’ve received a 25 percent
discount because of the size of your group. You will find the seat number at the bottom
of each ticket. They’re very good seats - in the center, close to the stage. Now, as part of
our special group promotion, as I explained, 81all of you will be able to meet the actors
after the show to ask questions and get autographs. 82Just remember that these seats
cannot be changed, and the tickets cannot be returned.
5. Question 83 to 85 refer to the following telephone message

Hello, Gloria. This is Richard Hudson from the Sales Department. 83I’m calling to see if I
can reserve a computer lab for our training session on Friday. I have tried to book a
lab online since this morning, but I wasn’t able to log onto your Website. That’s why I’m
calling you instead.
We are a group of 20 and the training is supposed to last for 2 hours from 3 p.m. to 5 p.m.
And I’d like you to do me another favor. 84Bill Loyd, our computer instructor wanted
to know if you could set up a projector and a screen for him. He said he can manage to
bring a laptop computer and other equipment though. 85Please call me back at 550-4500
when you’re back. I’ll wait for your call. Bye.
6. Question 86 to 88 refer to the following telephone message

Good afternoon, Ms. Garcia. This is Ron Tailor calling from Peace Home Depot. 86,87I’m
calling to let you know that the lawn mower you ordered on January 13th has just
arrived in our warehouse. We are going to get it delivered to your office in Atlanta
within a week. As usual, our deliveryman will leave an invoice with the receptionist at
the front desk. 88But please be sure that our account number for making payments
has recently been changed. You can find the new account number at the top of the
invoice easily. Thanks and have a nice day.
7. Question 89 to 91 refer to the following announcement

Before we begin today’s meeting. I’d like to tell you about the sales projection for the next
quarter. If you want accurate sales figures in the third quarter, you can refer to a copy of
the sales report in the booklet in front of you. The report suggests the company’s sales are
expected to continue to go up. However, more than 20% growth might be a difficult goal
to achieve. Due to the recent recession, it is possible that the whole economy will be
jeopardized. Now, let me give you today’s agenda briefly. 89Jim Anderson from
Advertising will review the layout of our advertising campaign for next year. After
Jim’s presentation, 90you will have a short break in the lobby, where some coffee and
snacks will be provided. And you will come back to the conference room and talk about
possible marketing strategies in small groups. 91At 1 o’clock, you will be given a free
lunch in break, you will meet with our financial advisor, Joe Cocker, and you will be
invited to discuss efficient cost reducing plans with him.

(W-Am) Attention, all employees. As most of you know, Vento Toy Company’s busiest
season is coming up. Starting next month, 92the factory will be adding a Saturday shift
to the schedule in order to meet holiday demand for our toys. 93If you’d like to earn
some extra money by working more hours, please talk with your supervisor. 94The
new schedule will start next month, so please let us know if you’re interested by the end
of the week.

Attention, everyone! 96HK, Inc. decided to hold their annual company banquet here
tonight at Fresh Ocean Seafood once again because 95our restaurant is well-known
for providing both fresh seafood and excellent service in town. I don’t want to let
them down since they are one of our important clients. I’d like each of you to pay extra
attention and stay alert all the time because we’ll be saving more than 100 guests at the
same time. We have lots of things to do this afternoon. 97So please check what you
should do and if you have any questions about your work assignments, don’t hesitate to
talk with your immediate supervisor. Thank you.

And, I have one final announcement. 98All employees will be required to attend a
training seminar this week to become familiar with the office’s new Omega telephone
system. The seminar will be held in the conference room at ten in the morning on both
Wednesday and Thursday. 99You must sign up for the date you wish to attend the
seminar by using the online registration form at the company Web site. Also, 100please
remember that some technicians will be visiting our office next Monday morning
from nine A.M. to eleven A.M. to install the new equipment. So please do not schedule
any calls to clients during that time. For any critical calls that must be made on Monday
morning, please speak with your department director to make special arrangements.
Chủ đề 2: CHỦ ĐỀ 2: GIỚI THIỆU - PHÁT THANH – QUẢNG CÁO

(Instruction – Radio Broadcast – Advertisement)
1. Question 71 to 73 refer to the following instruction
71
I’d like to welcome you to the Blue Water Hotel! As advertised, we offer each guest a
complimentary full breakfast for every day that you spend with us; lunch and dinner are
not included. Each room is equipped for Internet access. You just need to purchase a
computer access card from the front desk. And 72,73remember that our special group
rate includes free use to the hotel’s fitness canter, swimming pool, and free tickets to
one of our nightly popular music concerts.

(W-Br): And finally this evening, on behalf of the Organization of Film Musicians, I’m
delighted to announce the winner of the lifetime achievement award. This award goes to
74
Rebecca Langhorn, one of our most exceptional composers of music for films. 75I
met Rebecca on her very first project, when we collaborated on the soundtrack for
the movie A Year in Denmark. Since the, Rebecca has gone on to compose music for
more than 50 other movies, and her music has become familiar to audiences worldwide.
76
We now have a short video of movie clips for you, highlighting some of Rebecca’s
best-known pieces.

(W-Br): I’d like to thank everyone for attending this workshop today. My name’s Valerie
Fairchild, and in this session 77we’ll be talking about how to become an effective public
speaker. In just a few minutes I’ll be leading you through a series of activities designed to
build your confidence in front of large groups. 78But, I see that we seem to be short on
chairs. Please find a seat quickly so we see how many more chairs we need - then 79I’ll
contact the head of maintenance about having more brought into the room.

Hi, everyone. 80I’m pleased to present this prestigious award for excellence in Sales to
Harry Dowson. He started his career as a salesman for our competitor, Blue Ocean, Inc.
right after 81he graduated from college in 1990. When he first joined our company,
Philips in 1995, we had some financial problems due to an economic slump. At that time,
82
he brought up the idea of customized services in a variety of ways to meet our
customers’ individual circumstances and it really helped us get over the difficulties
we were facing. Since then, he has consistently shown his ability to make profits.
Personally, I admire his creativity and efforts to make himself move forward continuously.
Harry, please come over here and receive your award.
5. Question 83 to 85 refer to the following radio broadcast

(M-Au) This is Rick MacEvoy, host of Auto Update, 83your source for all the latest in
automotive news. Yesterday, industry leader Inaba Company released their newest line of
high-performance tires. According to a company representative, 84the new model was
engineered to last longer than any other tire currently available on the market - and a
number of product tests have confirmed that the tires really do seem to be incredibly
durable. 85If you check the Inaba site, you’ll find a detailed comparison of the new
tires with comparable models from its competitors.
6. Question 86 to 88 refer to the following radio broadcast

(M-Cn) Good morning WKOP listeners. 86This is Mike Davis with your 7 A.M. traffic
report. Traffic is slow coming into the city on Highway 1 this morning. 87Last night’s
storm brought down a few trees along the road, closing travel lanes in several places.
88
Until the trees can be removed, we recommend that you go a different way - right
now the Northern Expressway and Biltmore Avenue are better options.
7. Question 89 to 91 refer to the following advertisement

(W-Br) Do you own a small business? Are you too busy to clean your office or store every
night? 89If you want to make sure your business is kept immaculately clean, call
Harford Cleaners. 90What sets us apart from other cleaning services is our
commitment to the environment. We use only safe, non-toxic, and biodegradable
cleaning products. Call us at 555-0115 to make an appointment. 91And visit our Web site,
hartfordcleaners.net, to print out a discount coupon to use for your first cleaning.

Here’s a special offer from 92Lifeline Electronics. Everyone knows that Lifeline
Electronics has the lowest in the area. But 93now through Friday, prices are even lower
on our complete line of digital cameras. That’s right! All of our digital cameras are
fifteen percent off their usual low prices. Remember, 93this special offer ends Friday, so
hurry! And when you buy your new camera, 94don’t forget to ask for one of our
complimentary camera bags. Come visit Lifeline Electronics today! We’re conveniently
located in the Springdale. Shopping Center, just off Highway 65.

(M-Cn) Are you having trouble finding your dream job? 95Then come to Rosedale
Technical School’s career-counseling workshop on Saturday, April fourth. During the
workshop, experienced professionals will teach you how to find a career that matches your
interests and abilities. You’ll learn ten tips for successful Interviewing, and then 96you’ll
have the chance to complete a practice interview. Our panel of experts will provide you
with suggestions for improvement based on your interview. 97Each attendee will receive
a comprehensive resource book with everything from the best places to look for job
postings to same resumes. Do don’t miss out!

Are you planning a special event? 98If you want it catered, please consider calling
Homemade Catering! We offer catering services for weddings, birthday parties, business
meetings, corporate and social events, and we guarantee to serve a wide range of dishes to
suit your needs. In particular, we specialize in Chinese and Indian food. Both all-you-can-
eat buffets and sit-down meals are available. Our chef, Jeff Wang, is sure to make food
that will make your event successful. Also, 99Mark Kim, our event manager, is willing
to help you turn any occasion into a great visit our website. We look forward to
serving you soon.
Chủ đề 3: BÀI BÁO CÁO

(Weather report - traffic report - news report )
1. Question 71 to 73 refer to the weather report
Well, Langdon City, 71get ready for an early taste of summer this weekend, as
temperatures will be above normal for this time of year. 71,72Stay cool during the heat
wave by following this safety recommendation: try not to go outside in the middle of
the day when it’s hottest. Don’t worry though, relief is on the way - 73starting on
Tuesday, a couple of days of rain will push the warm air away and temperatures will
be lower throughout our area.

(M-Cn) Good afternoon, 74this is Casey Davis from CRPX, with you local weather
report. This week’s hot weather will end this afternoon, when we’ll finally get some
rain. You can expect some light showers starting around one o’clock. 75The rain
shouldn’t affect this weekend’s harvest parade; but if you’re going to the parade, 76you
may want to fake an umbrella just in case. By Monday, we’ll have sunshine again, and
temperatures will return to around seventeen degrees.

Hi, this is a weekend weather message from Kevin Parker with ABC morning forecast.
77
We had lots of rain yesterday but we are happy to report that it will be mostly sunny
and warm today. The temperature will reach as high as 25 degrees Celsius with only a
10% chance of showers in the afternoon. It would be prefect weather for a picnic. 78Go
outdoors and enjoy beautiful weather with your family while it lasts because it won’t
last long. Rain is expected to return on Monday. The rains will bring Monday’s
temperatures to morning lows of 10 to 12 degree Celsius with mid-day highs ranging from
18 to 20 degrees Celsius. 79I’ll have more updates on the upcoming typhoon after the
commercial message from SUNY Electronics.
4. Question 71 to 73 refer to the following traffic report

Good evening, listener. This is Henry Gomes from KTN Radio traffic news. 71Looking at
the expressways, traffic is slowly starting to pick up as we head into the evening on
Saturday. Particularly, 72there’s a major delay at the West Coast Tunnel. It was
reported that there’s a collision between two vehicles inside the tunnel. This has
forced the police to shut down on lane temporarily. The authorities said the tunnel won’t
reopen until past midnight as it takes time to have those cars towed from the tunnel. 73If
you are driving into the city from the west side now, you are encouraged to take the
Silver Bridge instead. Also just as a note of you’re on southbound Interstate seventy-five
near Waterloo River, Please be aware that there is currently a high-wind advisory out of
for that area, So please drive safely. For more of your latest updates, keep it turned to
KTN Radio. The next traffic news will be aired in an hour.

74
Good morning, this is David White with your MBBS radio report. As the
repavement project of route 81 is not completed as planned, this delay has had a effect on
highway traffic. What’s worse, exit 20 of the Olympic Highway is still closed to
commuters in order for heavy equipment, such as rollers and cement mixers, to be brought
in. A city official announced the construction won’t be finished unit the end of the month.
75
If you have to use exit 20, please take exit 15 instead. Traffic on other road ways
flows smoothly with minimal delays. 76We will be right back with local business news.

Good evening, motorists. 77This is Susan Lee with your hourly traffic report. Although
traffic is moving smoothly along major highways, the downtown area is already backed up
several miles due to vehicles heading out od the city. 78Please be prepared for
congestion if you are about to leave work. As a reminder, 79the soccer match between
England and Spain is scheduled to kick off at 8 pm at Big Ben Stadium on Queen’s
Road. 78You may want to avoid this area take route 10 instead. That’s it for now. NBN
sports news with Daniel Walker will follow in a minute.

80
Good evening, commuters. This is Lisa Clerk from Channel 20’s traffic report. This
report is brought to you by Fresh Dew Drinks. Although most of the freeways look clear
right now, there might be some significant traffic problems you should be aware of . First,
a huge construction project is underway on Interstate 30, which may cause serious delays
when rush hour starts. If you ware planning to use Interstate 30, you may want to use
Highway 50 instead. 81Also, it’s reported that there’s bumper-to-bumper traffic on the
Golden Bridge due to a three-car collision that occurred there about 40 minutes ago.
That’s it for now. 82We’ll be back with more traffic updates in an hour.
8. Question 83 to 85 refer to the following news report

(W-Br) In other business news, 83AgroDrive Incorporated, one of the leading
manufacturers of agricultural machinery, announced today that 84it will release a new
line of fuel-efficient tractors early next year. The new tractors’ engines will consume
about twenty-five percent less fuel than the older models. The company’s leadership says
that this decision reflects 85their corporate philosophy of minimizing environmental
impact and conserving natural resources.

Now for the PBS business news. I’m Jason Grant. 86The spokesman of LK Technologies
announced that the company has struck a merger deal with Micro-pro, Inc., one of
the nation’s largest computer manufacturers. This merger is the biggest of its type so
far and will se LK rival the U.S. leader, Intelsoft, Inc. 87David Jones, a famous business
analyst predicts that this merger will help LK improve its marketing capability and widen
its sales network across the nation. 88Since this announcement was made last Friday,
the company’s stock price has risen rapidly for the past 3 days in a row. More details
will be covered after the commercial break.

Good evening, listeners. This is Rebecca Simpson with your local headlines. 89This
morning, Hamilton Construction hosted an annual banquet to raise money for local
charity organizations. 90The banquet was held at the Atlantic Hotel in the past but it
was held in the Lincoln Community Center this year due to renovations at the hotel.
Fortunately, many celebrities including a famous hocky player, Jim Morgan and a well-
known actress, Susan Black participated in the event. Proceeds for this year’s event will
go to a local orphanage in Little Rock. 91Hereis Tony Jennings with Ryan Kim, the
president of Hamilton Construction.
Chủ đề 4: THÔNG TIN TOUR – BÀI NÓI – DIỄN THUYẾT

(Tour information – Talk – Speech)
1. Question 71 to 73 refer to the following tour information
71
Welcome aboard the Bayside Ferry for our tour of beautiful Bayside Harbor. I’ll
begin by taking you under the Wentworth Bridge. Then we’ll make our way past the
famous Waterfront Theater, which has hosted hundreds of famous productions. 72At noon
you’ll enjoy a delicious lunch, included in the price of your ticket. After lunch, we’ll
head across the harbor to the Bayside Zoo. You can purchase tickets to the zoo at the
kiosk on the dock. Afterwards, 73we’ll meet back on the boat and we’ll depart for
Bayside Port, where our tour concludes at approximately four 4P.M.

On behalf of Paradise Tour Co., I’d like to welcome all of you to Dream Tour. 74My name
is Judy Johansson and I’ll be your tour guide today. Before we board the plane, let me
give you some useful tips for staying comfortable on your flight. Firstly, chewing gum can
help you relieve the pressure that builds up in your ears as the airplane ascends and
descends.
Secondly, 75please drink plenty of water or juice to prevent yourself from getting
dehydrated during the flight. Finally, I’d advise you to do some light stretching
exercises in your seat or you are invited to walk through the aisle frequently while the
seatbelt sign is off. Okay, it’s time to board. 76Let’s get in line and be ready to present
your tickets to the staff.

Hello, everyone. Welcome to the Greatyear factory, the number one tire company in
Europe. 77Before we begin our daily factory tour today, 78I’d like to mention a few
things. Out company has a long history of technical innovation in manufacturing all
kinds of tires.
Our easy-to-install and comfortable-riding tires will let you go places that you couldn’t go
before because of rocks, glass and debris. You won’t worry about another flat tire again.
Today you will have the chance to see how our tires are made. Learn all about our unique
methods we use to make them. 79Before we enter the assembly line, please make sure to
wear safety face masks and safety glasses at all times. Okay, let’s get started.
4. Question 80 to 82 refer to the following talk

80,81
We are pleased to announce that the company will be opening its very own
cafeteria for employees next month. Now, if you forget to bring your lunch to work, you
won’t have to leave the building to get a delicious and nutritious lunch. The cafeteria will
feature sandwiched, soups, and hot entrees at reasonable prices. Salads, snacks, coffee,
tea, and soda will also be available. 82Each week on Monday morning, the chef will
post the menu on the bulletin board near the entrance. Our growth in the industry this
year has allowed us to make this much-needed improvement to our work environment.

Welcome to Morris Glass Factory. 83I’m Tina Hoffman, head of publicity and tours for
the company, and 111 be your guide for today. 84We’ll start be going straight to the
factory’s production area, where you’ll see our craftspeople creating beautiful glass
objects. Everything here is made by hand, and people spend years perfecting their craft. In
the producing area, one of our master craftspeople will tell you about the history of glass
making and demonstrate some techniques used to produce the beautiful vases, plates,
glasses, and other articles we make here. At the end of the tour, we’ll stop in our
showroom. 85If you wish to make a purchase before you leave, remember we offer a
ten percent discount on items you buy here at the factory gift shop.

86
Welcome to our 10th annual Environment Conservation Forum here at Mega
Dream Hotel. I’m so thrilled to have participants from more than 20 countries this year.
First of all, we have invited Dr. James Donald as our keynote speaker. 87He is well known
in the field of environmental engineering and even won the Green Planet award last
year. He will share his knowledge about the hazards of carbon dioxide with us later.
Throughout the week, there will be a number of informative lectures and discussions that
might interest you as well. 88Please refer to the complete schedule in the conference
packet you received when you checked in at the reception desk.

89
I’ve called this meeting to announce that we’ve selected an executive director to
oversee our new laboratory in Geneva. As you know, 90we were looking for a person
who could manage the daily operations of the lab as well as supervise the fifteen
scientists who work there. We also needed a person who could propose new programs and
recommend changes. That is why we’ve chosen Marie Windsor. 91Dr. Windsor studied
in Paris and Montreat, and has been the principal scientist at Griffin Labs in
London, where she has been in charge of a staff of 25. She’s published 35 articles in
major journals, and we think she’ll be perfect for this position.
8. Question 92 to 94 refer to the following speech

Hi, my dear fellows! I want to thank you for coming to our monthly company outing
despite your busy schedule. As the president, 92I’d like to celebrate the success of this
month’s sales records with all of you and I appreciate your dedication and
endeavors. 93This month, our women’s wear sales have tripled and we finally got to
the top among more than 50 major clothing stores on the west coast. Next month, I
hope to see a huge increase in the sales of men’s wear, which could place us as
number one in the United States. Once again, I’d like to express my gratitude to all of
you and I’m sure that our success wouldn’t have been possible without your motivation
and enthusiasm. Finally, there will be some good news for some of you soon. 94To
recognize your great efforts, the board of directors decided to promote 3 top sales
clerks to be regional managers next month. I wish you the best of luck.

Hello, everyone. 95My name is Tom Jacobs and I’ll be responsible for today’s
computer training course. I was a little surprised when Peter Simpson, the head of
human resources talked to me about the result of the recent in-house survey. It indicates
that nearly half of our employees have virtually no basic computer skills dealing with
databases, spreadsheets, or even word processors. All they can do is conduct routine tasks
on the internet such as checking e-mail or reading online articles. They are being left out
of the technology age due to the lack of education or the lack of internet. I have spent my
whole life trying to develop more accessible and flexible learning programs for computer
novices. This course will be divided into 2 different sessions, one in the morning and the
other in the afternoon. 96Now let’s start the morning session along with the course
manual. 97Let’s open your manual to page 5 and learn the basic computer terms first.

Good morning. I called this meeting to share opinions about our new growth strategy with
you. As you know, 98we have experienced a drastic decrease in sales of large cars in
the last 3 years. Although small foreign cars are in the United States, full-size cars
such as our AX models, have become less popular in the market. I think it’s time to
change our future direction. 99I recommend we develop new producing lines for
compact cars as well as hybrid vehicles. In particular, cost-effective hybrid cars are
“strategically” important to us. While the new hybrids are almost as powerful as
normal cars, their fuel efficiency is much better than most cars. I’m sure they are
becoming more popular with consumers. 100As the president, I firmly believe that we
should start to develop effective hybrids that people want to drive as soon as possible.

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WeUp English Academy – 149 Phan Đình Phùng, Huế

TRANSCRIPT – ANALYSIS (PART 3)

M: The bus leaves here every ten minutes.

KEYS <10 TOPICS>

CHỦ ĐỀ 2: MUA SẮM THIẾT BỊ VÀ CÁC VẤN ĐỀ TRONG DOANH NGHIỆP

CHỦ ĐỀ 3: MUA SẮM, DU LỊCH

CHỦ ĐỀ 4: ĂN UỐNG, GIẢI TRÍ

CHỦ ĐỀ 5: Y TẾ VÀ KHÁCH SẠN

CHỦ ĐỀ 6: NGÂN HÀNG – BƯU ĐIỆN – BẤT ĐỘNG SẢN

CHỦ ĐỀ 2: GIỚI THIỆU - PHÁT THANH – QUẢNG CÁO

CHỦ ĐỀ 3: BÀI BÁO CÁO

CHỦ ĐỀ 4: THÔNG TIN TOUR – BÀI NÓI – DIỄN THUYẾT

CHỦ ĐỀ 1. NHÂN SỰ VÀ HỘI HỌP

1. Question 41 through question 43 refer to the following conversation <Personnel>

2. Question 44 through 46 refer to the following conversation <Personnel>

3. Question 47 through 49 refer to the following conversation <Personnel>

4. Question 50 through 52 refer to the following conversation <Personnel>

5. Question 53 through 55 refer to the following conversation <Personnel>

6. Question 56 through 58 refer to the following conversation <Meeting>

7. Question 59 through 61 refer to the following conversation <Meeting>

8. Question 62 through 64 refer to the following conversation <Meeting>

9. Question 65 through 67 refer to the following conversation <Meeting>

10. Question 68 through 70 refer to the following conversation <Meeting>

CHỦ ĐỀ 2: MUA SẮM THIẾT BỊ VÀ CÁC VẤN ĐỀ TRONG DOANH NGHIỆP

1. Question 41 through 43 refer to the following conversation <Purchasing equipment>

2. Question 44 through 46 refers to the following conversation <Purchasing equipment>

3. Question 47 through 49 refer to the following conversation <Purchasing equipment>

4. Question 50 through 52 refer to the following conversation <Purchasing equipment>

5. Question 53 through 55 refer to the following conversation <Purchasing equipment>

6. Question 41 through 43 refer to the following conversation <Business issues>

7. Question 44 through 46 refer to the following conversation <Business issues>

8. Question 47 through 49 refer to the following conversation <Business issues>

9. Question 50 through 52 refer to the following conversation <Business issues>

10. Question 53 through 55 refer to the following conversation <Business issues>

CHỦ ĐỀ 3: MUA SẮM, DU LỊCH

2. Question 44 through 46 refer to the following conversation <Shopping>

3. Question 47 through 49 refer to the following conversation <Shopping>

4. Question 50 through 52 refer to the following conversation <Shopping>

5. Question 53 through 55 refer to the following conversation <Shopping>

6. Question 56 through 58 refer to the following conversation <Travel>

7. Question 59 through 61 refer to the following conversation <Travel>

8. Question 62 through 64 refer to the following conversation <Travel>

9. Question 65 through 67 refer to the following conversation <Travel>

10. Question 68 through 70 refer to the following conversation <Travel>

CHỦ ĐỀ 4: ĂN UỐNG, GIẢI TRÍ

2. Question 44 through 46 refer to the following conversation <Eating>

3. Question 47 through 49 refer to the following conversation <Eating>

4. Question 50 through 52 refer to the following conversation <Eating>

5. Question 53 through 55 refer to the following conversation <Eating>

6. Question 56 through 58 refer to the following conversation <Entertainment>

7. Question 59 through 61 refer to the following conversation <Entertainment>

8. Question 62 through 64 refer to the following conversation <Entertainment>

9. Question 65 through 67 refer to the following conversation <Entertainment>

10. Question 68 through 70 refer to the following conversation <Entertainment>

CHỦ ĐỀ 5: Y TẾ VÀ KHÁCH SẠN

1. Question 41 through 43 refer to the following conversation <Medicine>

2. Question 44 through 46 refer to the following conversation <Medicine>

3. Question 47 through 49 refer to the following conversation <Medicine>

4. Question 50 through 52 refer to the following conversation <Medicine>

5. Question 53 through 55 refer to the following conversation <Medicine>

6. Question 56 through 58 refer to the following conversation <Hotel>

7. Question 59 through 61 refer to the following conversation <Hotel>

8. Question 62 through 64 refer to the following conversation <Hotel>