p3_12

Q1-3

M-Cn: Good afternoon. I currently subscribe to your Gold Plan satellite television
package. I'd like to switch to the Platinum Plan because there are some new movie
channel that I'd like to watch.

W-Am: Of course, I'd be happy to help you upgrade subscripition Could you spell your
last name for me so that I can look up your account?

M-Cn: Yes, it's K-W-A-N. When should I expect to have access to the extra channels?

W-Am: Your account will reset tomorrow at six A.M., so you'll be able to watch them
first thing in the morning. I just want to remind you that an extra fifteen dollar will appear
on your next monthly bill for this expanded service

Q4-6

M-Au Hi, I'm calling to book a train ticket from London to Edinburgh, please. I'd like to
leave around 10 on Tuesday morning.

w-Br Certainly, sir. I can ……………..for you on the train departing for Edinburgh at
ten-thirty. The cheapest fare is 85 pounds

m-Au OK, I'd like to buy that ticket, please. I'd also like to find out whether there's room
on the train for back to take bicycles.

w-Br Yes, there is, but it'll cost three pounds more to reserve a space for your bike.

Q7-9

M-Au I got a bill from the electric company in the mail today. It's so expensive!

w-Am Mine is too. I guess that's because I've been using the air conditioner so much in
this hot weather.

M-Au So have I, but I still don't think I should been bill this much. Maybe I should call
the electric company and find out if the rates have gone up.

w-Am That's a good idea. They're very responsive by phone. Let me know what they tell
you.

Q10-12
M-Br Hello. Jeffrey Hines speaking.

w-Am This is Martha Benjamin. I'm calling to let you know I've put my research report
in the interoffice mail. You should have it this afternoon. I hope you're still willing to do
it for me.

m-Br Of course. I’ll be on business for the next few days, but I'll take it with me. I also
have your request for additional money to countinue your research.

w-Am Thanks very much. Don't worry about the typo—I'll be sending the report to an
editor. But please make suggestions about | the content. It's only the first draft and I'm
going to make revisions. I'm really looking forward to your feedback.

Q13-15

m-Au Hi, this is Steven Lim. I applied for a receptionist psition in Dr. Houston's office
two weeks ago. I was wondering if the position has been filled ?

w-Am Hi, Mr. Lim. Well, no. In fact, I was just about to call you because you're one of
the appicants we have selected for an interview. Could you come in this week? Sometime
between Tuesday and Friday?

m-au Sure, Wednesday would work best for me. 11:30?

w-Am Yes, that's okay. Please remember that there won't be anyone at the reception desk,
so come straight to room twelve and ask to speak with Maureen Horgan.

Q16-18

w-Br Excuse me. Do you know where the photocopier is? I just started working here and
there's all this paperwork I ……………..today.

M-Cn The photocopiers are …………….., on the left. You must be Sara, the new office
manager. I’m Ken Davies. I'm the ……………..here.

w-Br Oh, hi Ken. Are you the Ken Davies who's speaking at the staff meeting this
afternoon?

M-Cn That's me. I'll be giving ……………..on maintaining good relationships with the
news media. I guess I'll see you at the meeting, then.

Q19-21
w-Br Hi, I'm Petra Barlow. I have an interview for a position in the accounting
department here at Houseman Incorporated.

M-Cn Hello, Ms. Barlow. Let me check in the computer. While I do that, would you put
on this visitor badge so it's easy to see?

w-Br Yes, of course.21 I'm supposed to meet with Helen Wade in meeting room 2B. Is
that right?

M-Cn Actually, it looks like there was a last minute change You'll be meeting in room
12A instead. It's down that hallway and to your left.

w-Br Thanks a lot!

Q22-24

w-Br I can't believe ……………..we had coming up with the design for our new logo. It
seems to have taken forever.

M-Br Yes, but the results are …………….., don't you think? It sums up exactly what our
company stands for: it looks both ……………...

W-Br Yes, and it comes out well both small on …………….. and large on our store signs
and products. Look at these tennis rackets and our new mountain bikes. They look
……………..!

P1_13:

7. A.

B. some birds are circling above the water

C. A person is sitting on a beach

D. Some chidren are digging in the sand

8. A. They’re working in a shop

B. They slimming some stack

C. Their working outdoors

D.

9. A. one of the women is adjusting a bicycle seat

B. One of the women drinking from a cup

C. The women are standing by a wooder raiting

D. The wonmen are … some

10. A They’re working on computers

B. They’re hanging up posters

C. They’re putting on coast

D. They’re gathered …. counter

11. A. Some table the stacked in a pile

B. The table are being rearranged

C.

D. The wall is being painted

12. A. She’s pointing toward a buiding

B. She’s handing the man an umbrella

C. They’re greeting in another

D. They’re walking side by site