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 Practice

W-Am: Hello. (32) I have a reservation for a rental truck

and I’m here to pick it up.
M-Cn: Certainly. Thanks for choosing Canton Rentals.
Before you can take the vehicle, you’ll just have to fill out a
few more things for your rental agreement on this
computer.
W-Am: OK, great. Hmm, (33) I see here you need my
confirmation number, but I’m afraid I didn’t bring it.
M-Cn: That’s not a problem. (34) I’ll look it up in our
database right now. First, could you tell me your last
name?
 Practice

M-Au: Excuse me, Ying? (35) Amy’s office door is

closed, and she asked me to submit a request for
some new computer monitors by the end of the day. I
have the form here. Can I leave it with you?
W-Br: I can make sure she gets it. (36) She’s in the
middle of a phone call with a client, and I’m not sure
how long she’ll be.
M-Au: That’d be great-thanks! (37) I have to go now to
lead a training session
 Practice

M-Cn: Thank you for calling Margo Publications. How may I

help?
W-Am: Hi, (38) I currently subscribe to Business Reporters’
Weekly-and I’d like to renew it. I saw that you’re currently
offering 50 percent off an annual subscription?
M-Cn: Oh, (39) I’m very sorry … but that discount only
applies to new subscriptions. You could order a different
magazine and receive the discount. Would you like to do that?
W-Am: Hmm … uh, you know, I already get too many
magazines. So I’ll just renew at the regular rate.
M-Cn: OK. (40) I can still mail you a list of all of our
publications. If you change your mind, you can apply the
discount to one of those.
 Practice

W-Br: Hi, Joon and Raj. (41) I received your message about

a problem with one of the machines on the assembly line.
What’s happening?
M-Au: Well, (42) the bottle cleaning unit is running very
slowly. Raj reported the problem to a
technician.
M-Cn: Right, I did. The technician noticed that not all the
nozzles are working. (42) So the cleaning cycle is taking
much longer to complete.
W-Br: That is a problem. (43) Let’s schedule a time when we
can shut down the line for the repair.
 Practice
M-Cn: Ms. Yamada, (44) I’ve analyzed the data from the
employee survey. The results show most staff aren’t happy
with the new open-office design.
W-Br: (44) That’s surprising. I’ve read that letting staff work in
an open space instead of in individual cubicles promotes
collaboration
and creativity.
M-Cn: Well, (45) the survey results show that the main
problem is noise. Employees say they’re distracted by people
having work conversations in open spaces.
W-Br: (46) Maybe we should send out a memo reminding
people about our policy to use meeting rooms for work-
related discussions.
M-Cn: Good idea-I’ll do that right away.
 Practice
W-Am: Mr. Allawi, this is Rose Costa. (47) I’m calling about your
order of organic strawberries from our farm. Unfortunately, we
can only provide twenty pounds for your restaurant this week.
M-Cn: Oh, that’s too bad. I really needed more than that We’re
hosting a large event on Saturday, and I’m serving strawberry tarts
for dessert
W-Am: I understand. Unfortunately, we just don’t have that many
strawberries this week. But (48) blueberries are coming into
season. Could you use those instead?
M-Cn: Well, the request came directly from the client.
W-Am: I’ll tell you what then … (49) Let me make a few phone
calls to the farms around here and see if I can get you some
more.
M-Cn: That would be great I can pay extra if necessary.
 Practice
M-Au: How was last night’s employee award ceremony, Mina?
W-Br: It was nice. (50) I won a prize for selling the most
products this year.
M-Au: Congratulations! But I’m not surprised you always have
impressive sales numbers. What was the prize?
W-Br: Tickets to the professional tennis tournament on Sunday.
M-Au: That’s wonderful!
W-Br: I know. But (51) I’m leaving for vacation this weekend, so I
won’t be able to go.
M-Au: Too bad. What are you going to do with the tickets?
W-Br: (52) I was thinking that I would give them away. Would
you be interested in going?
 Practice
W-Br: (53) Here’s your room key. It’s 417. Just to the right after
you get off the elevator. I hope you have a nice stay in Centerville.
M-Au: Thanks. (54) I’m in town for a conference, but I have a
little free time. This is my first visit here.
W-Br: In that case, I’d highly recommend visiting the Centerville Art
Museum. It’s famous for its collection of twentieth-century paintings.
M-Au: Good idea-I really enjoy modern art.
W-Br: (55) I suggest buying your ticket on line-that way you’ll
get a fifteen-percent discount.
M-Au That’s good to know. Thank you
 Practice
M-Cn: Polina-great news! (56) Remember the Web site we
created for the Lee Dental Office? They were so impressed with
our work that they referred us to several potential clients.
W-Am: That is great news. Our business has been going really well
lately. We finished five Web site projects last month alone.
M-Cn: You know, (57) since our business is growing faster than
we expected, we should find an accountant who can handle
our bookkeeping.
W-Am: Hmm. (58) I’ve heard the Olson Accounting Firm’s good.
I’ll set up an appointment with them. Are you free on Thursday?
M-Cn: In the afternoon, yes
 Practice
M-Au: Hi, Carrie, (59) my name’s James Fitch, the personnel
director at Regal Advertising. This is my colleague Sanjay Patel.
M-Cn: Nice to meet you, Carrie. (59) Please tell us a little bit about
your work background.
W-Am: Well, I’ve worked extensively in graphic design. Here’s my
portfolio.
M-Au: Wow, your portfolio is impressive. What would you describe as
your specialty?
W-Am: (60) some of my best work has been on large billboards in
cities around the world.
M-Cn: You were productive at your last job; why leave?
W-Am: The work was exciting, but it was only short-term contract
work. I’ve heard that Regal offers full-time positions. (61) That shows
me that Regal really values their employees. I appreciate that
 Practice

W-Am: Hi, Jose. It’s Lea. (62) Are you at the airport yet?
I’m still about fifteen minutes away. The traffic is
terrible. I’m worried that I’ll miss the flight-and the next
one’s not until tomorrow.
M-Cn: Don’t worry. I just got here and saw that (63) our
flight’s been delayed an hour. I’m sure you’ll make it.
W-Am: Oh, that’s a relief.

But, (64) can you call the

conference organizers? We
should let them know that we’ll
be late for the conference
reception tonight
 Practice

W-Br: Alex, look at this storage room. (65) I’m expecting

a shipment of our winter clothing line today, so we’ll
need to make some more room in here.
M-Au: Sure, (66) I can do it after I put these sweaters
away. Actually, these three boxes of sweaters are
almost empty. What if I just put them together in one
box … so that we can make space for the delivery?

W-Br: Good suggestion. And

when you’re done with that, (67)
please get the extra display
table and take it to the front
of the store
 Practice

W-Am: OK. I reviewed your business plan and I think you’re off
to a great start. (68) You have an interesting concept for
your new restaurant. I especially like how much thought you
put into the customers you expect to dine there.
M-Au: Yeah. (69) That’s something I learned from my last
business venture. I tried to appeal to everyone, which I
now know was a mistake. This time I have a much better
idea of who I want to attract.
W-Am: Perfect. Now … since you’re hoping to use this plan to
apply for a loan, (70) I suggest
revisiting your projected budget. In particular, you should
allocate more of the expenses to staffing. About 35 percent is
standard in the restaurant industry
 Practice

The next item on the agenda is an update on our

advertising contracts. (71) We were planning on starting
work on the video game console advertisement, but
(72) the client called and said that the game console
won’t be ready in time. So it looks like we won’t be
able to start on the advertising campaign as originally
planned. They won’t be running the ads until next year.
Since this will affect our schedule for the coming months,
(73) here’s a revised timeline. Take a moment and
check the dates for any potential conflicts with your
new assignments
 Practice

Hello, this is Conrad. I rent apartment 306. (74) I’m

calling to complain about the people in the apartment
next to me. For a while now, they’ve been parking in
my parking space. (75) Yesterday I tried talking to
them, but they were uncooperative. I sometimes come
home late at night, and I need to know my space is
available. This problem has to be fixed, and I’d like to
discuss this in person. So (76) I’ll come to your office
after I finish work tomorrow. Thank you
 Practice

Good morning, everyone! As always, (77) there are a lot

of shipments to pack up and send out today, so I’ll try
not to take up too much of your time. Before you head
out onto the warehouse floor, I’d like to introduce you to
our new system for addressing employee complaints and
suggestions. (78) We really value feedback from our
employees, but we’ve had some trouble collecting it.
We know, in the past, not everyone felt comfortable
identifying themselves by speaking directly to
management. Now, there’s a box in the staff room. And
(79) every Friday afternoon, I’ll write up a summary of
the comments left in that box for the management
team to review.
 Practice

Hello, and (80) thank you for calling the office of

Pineville Legal Associates. Our office is currently closed.
(81) We are undergoing renovations from June twelfth
to June nineteenth. We apologize for any possible
inconvenience this closure may cause. (82) If you require
legal assistance, please send an e-mail to our office
administrator, Jordan Smith, at 
jsmith@pinevillelegal.com. He will redirect your inquiry
to the most appropriate lawyer on our team. Have a nice
day
 Practice

And now for our local business news. (83) On Thursday,

Broadchurch Fashions announced that its flagship
store will move from Cummings Street to a larger
location on River Street. The relocation has become
necessary because of the store’s increasing popularity
since (84) Sharon Rockford took over as
president. Under Ms. Rockford’s business leadership,
(85) Broadchurch Fashions, which is known for its
simple designs and basic colors for men, will be
launching a similar line of women’s clothing next
spring. And the new, larger store will have plenty of space
for the expanded inventory!
 Practice

Hello, everyone. (86) I just wanted to brief you all on

the printers that have just been set up in our
department. I know many of you hoped we would be
getting new computers, but that won’t happen until next
year. Now-(87) the new printers have an additional
level of security.They should be simple to use, though.
Before you get your printouts, all you’ll have to do is type
in your password at the machine. (88) If you have a
problem, we do have technicians, but they’re generally
very busy. Let me know if you haven’t been able to reach
them after two business days
 Practice

(89) Our next agenda item is about the surveys we

mailed to everyone who purchased a vehicle from our
dealership last year. As you’ll recall, (90) we designed
the surveys to find out how satisfied our customers
were with the service they received from us. The
surveys were sent out a month ago, and I’m happy to
report that 60 percent of them have already been
completed and returned to us! Now, this is an incredibly
high number-(91) I’m sure this is because we promised
to wash their car for free if they turned in a completed
survey. So let’s keep this incentive in mind next time we
need to collect customer feedback
 Practice

Alright. Now that you’ve learned how to provide a cost

estimate for solar panel installation, (92) let’s discuss
how best to communicate with potential
customers. When speaking about solar energy,
remember this-most people have a limited understanding
of the topic. In particular, (93) they want to know how
solar energy is harnessed by the solar panels we want
to install. You’ll find a chart in your folders; you’ll find it
useful when explaining the process to customers.
(94) Just keep in mind that you have a sales quota of
fifteen units per month-that’s your goal
 Practice
This is lnsook Park calling. (95) I’m one of the organizers
for the technology conference. I just sent you an
updated floor plan of the exhibit space. As before, we’ve
provided you with a display case .. so (96) your newest
mobile phones will be on display right in the
center. We’ve also made the change you requested.
(97) We’ve added an area in the back separated by a
partition for meeting privately with clients.
We hope this works for you
and wish you a productive
event!
 Practice

Hi, everyone. (98) l’m Bo Chen, membership

coordinator here at City Arts Museum. (99) We really
appreciate staff from all of our departments putting in
the time next week to assist with our membership
drive. Over half of our museum’s operating budget comes
from membership fees, so next week’s big push is crucial
to our work. For the most part, you’ll be greeting people as
they come in the door and asking them if they’d like to
purchase a membership. If they do, they’ll fill out this form.
As you can see, we have four membership categories. For
anyone who did this task last year, (100) note that this
year the fee for an individual membership has
increased.
 Vui vẻ
yêu
01
thương

Quyết liệt
Anh ngữ Ms. Hoa
Đột phá 02

03

Khiêm tốn
học hỏi
Biết ơn
04
trân trọng Nghị lực
05 06