ETS 2020

Bài tập điền từ vào phần nghe

Test 3 part 3
Đáp án
32D 33C 34B 35A 36C 37B 38B 39B 40D 41D 42C 43A 44B 45A 46D 47A 48C
49B 50C 51B 52C 53B 54D 55C 56A 57D 58A 59D 60A 61B 62C 63B 64D 65D
66C 67B 68C 69A 70A
32-34
- Good morning, and thank you for calling the Bridge City Hotel. How may I help
you?
- Hello. I just saw an advertisement for a receptionist position at your hotel. If the
job’s still available, I’d like to apply for it.
- Let me go and ask Elena Smith. She’s our hiring manager, so she’d know if the
position has been filled yet.

35-37
- Robert, is everything ready for this morning’s training on the new accounting
software? We should get started soon.
- Actually, I just noticed a mistake in the training handout. Some of the information is
out of order.
- Yes, you’re right. Sorry I didn’t mention it earlier. That’s already been fixed, and
there’ a new version. I’ll go down the hall and print out some new copies. While I do
that, can you set up the projector in the training room?
- Yeah, I’ll go make sure all the equipment is ready.

38-40
- Hi, I’m calling from Brookshire Theater for Ms. Ito.
- This is she.
- I understand you have tickets to tonight’s dance performance. I’m sorry, but we’ve
had to cancel tonight’s show.
- That’s too bad. Tonight was the only night I could make it.
- I’m sorry about that. I can offer you a refund for the ticket.
- Oh, I’ll take the refund. Thanks.
- Sure. And I’ll also e-mail you a promotional code that’ll give you a discount on your
next ticket purchase.

41-43
- Hi, Ricardo. Thanks for meeting with me. Since we’re in charge of planning this
year’s summer outing for the staff, we’d better get started. It’s only a few months
away!
- Right. But we could just follow the plans from previous years. Everyone had a lot of
fun on those hikes in the mountains.
- That’s true, but, we’ve done that for three years in a row.
- I see what you mean. So, what were you thinking?
- Well, we could all take a cooking class together at the culinary school.
- Hmm, I like that idea. But aren’t those classes expensive? Our budget isn’t very big.

44-46
- Thanks for being flexible in meeting with us. Things have been so hectic with
recording the songs for our new album and preparing for our tour.
- Not a problem. I understand completely.
- Great! Ok, so we love the imagery you’ve created for other bands, and we’d like to
have a new T-shirt design to sell during our concerts.
- Thanks. I appreciate the business, and I’m looking forward to this.
- Oh – and can you make sure the design would fit on stickers and tote bags, too?
- Definitely. Now, before designing anything, I have new clients complete a
questionnaire to give me a sense of their style. After I get your questionnaire, I can
start drawing.

47-49
- Hi, this is Hitoshi at the Shower Barn. How can I help you?
- I’m calling because I saw an online ad about your company’s new showerheads. I
own an apartment complex, and the showers have really old fixtures.
- Yes, of course. As the advertisement points out, our new model controls water flow
much more efficiently. It decreases water usage by an average of twenty percent.
- That sounds great. Could I get a price estimate for the installation of 30 of those
showerheads?
- Absolutely. Please hold for a moment.

50-52
- I’m Dan Cooper with Summitville TV, your local news station, broadcasting from
the brand-new Summitville Public Library. After two long years of construction, local
residents are excited about the library’s opening. Let’s speak with someone now.
Excuse me, ma’am, do you live in the neighborhood?
- Hi! Yes, and I’m just so glad to have a library right down the block. It was
inconvenient having to take the bus across town to visit the old one. Now I can check
out books any time I want.
- Yes, and it’ll be especially easy for members, since I understand the library has
started a digital books initiative which allows members to borrow electronic books
online.

53-55
- I’d like to return this phone charging cable, but I can’t find my receipt.
- May I ask why you’re returning it?
- It doesn’t work – it won’t charge my mobile phone.
- I’m a new salesperson, and I haven’t learned yet how to refund an item without a
receipt. Oh, but here comes my manager, she’ll be able to do it.
- Hi, Tina. Is there something you need help with?
- Yes, this customer wants to return a defective product, but he doesn’t have his
receipt.
- Ok, I can process the return, sir. I just need to see the original credit card you used to
purchase the item.
- Thanks. Here it is.

56-58
- Hi, Dean. I just reviewed the updates you made to the company Web site. The new
layout looks great.
- That’s good to hear. Do you think it’s ready to launch then?
- Almost. I noticed that some of the photographs of our colleagues are a little
outdated. Could you replace them with more current ones?
- Sure, that’s not a problem. I’ll e-mail all of the employees to ask them for more
recent photos that I can use.

59-61
- Hi, Fernando, I’m so frustrated with this project. Do you have time to talk?
- Sure, Inès. What’s wrong?
- Well, I’ve been working on the Marius Cosmetics account. Whenever I send them an
advertisement that they’ve approved, they want to revise it again. It’s happened
several times this week. You wouldn’t believe it.
- Actually, Marius Cosmetics was my first account here. And it doesn’t sound like
they’ve changed much.
- Really? I’m relieved to hear that.
- Some clients have trouble sticking with a decision… Here’s my suggestion. Ask
your manager to give them a call. That could help with the problem.

62-64
- Today’s medical seminar has been really good so far. I’m looking forward to the rest
of it.
- Me too. This afternoon’s workshop on ethics in medicine should be very interesting.
A colleague of mine is leading it.
- The workshop starts in an hour, so we’d better get lunch now if we want to get back
in time.
- Well, I found some dining options for the area in this guidebook. Korean food is my
favorite, but I think Main Street is a bit far from here.
- Hmm… we’re on Lord Street now.
- Oh, the guidebook lists a restaurant on Lord Street. It should be on this block. Let’s
eat there.
- Ok.
65-67
- Ms. Parker, would you still like me to book a flight for you to Hawaii?
- Yes, I would. The new branch office there is finally opening, and I want to be there
for the first week to make sure everything goes smoothly.
- Ok. When do you want to leave?
- Are there any flights on June fifteenth?
- Let me check online right now. Hmm, all flights on that day are sold out. But there’s
one flight with availability on June fourteenth.
- That date will work for me. I’d prefer a window seat, if there is one.
- There’s just one seat available by a window. I’ll book that for you now.

68-70
- Hi, this is Emiko from ShipHub International. I received your application to be one
of our specialty drivers. You have a lot of experience.
- Yes, I drove a delivery truck for several years.
- Great. I’d like to set up an interview this week. I see that you indicated you’re free
on Friday morning, but there are no open interview times that morning. Could you
come in tomorrow at nine?
- Sure, I can meet you tomorrow at nine.
- Ok. Now, I already have your application, but please bring the names of references
you’d like to use – maybe a few of your previous managers and their phone numbers.
- Ok, I’ll bring a list tomorrow. Thanks.