1.

Make a transcription of texts and exercises shown on the

video.
A husband and a wife are looking at some floor plans. Which room
are they going to see?
- How about this one it’s got a nice large living room?
- Hmm, I like a big living room, but I want the parking
space.
- Let’s see…How about this one?
- Oh yeah that’s nice. Should we go see this one?
- Wait a second. Isn’t the closet a bit too small?
- Good point.
- hmm, there doesn’t seem to be one that’s perfect.
- Wait, how about this one?
- It’s got everything we need, doesn’t it? and the closet
is pretty large, too. Let’s go see this one!
- Okay.
2. A man is making a reservation at hotel. Which room is he
going to stay in?
Seaside hotel, how may I help you?
- Hi! I’d like to stay for one night on September 22nd.
- Certainly. One night from September 22nd. How many people?
- Two.
- Would you like a smoking or non-smoking room, Sir?
- Non-smoking.
- The only non-smoking room available on that day is a
mountain view room, is that okay?
- Well, I was hoping for an ocean view room…
- I'm sorry, but the only ocean view room available on that
day is a smoking room.
- I see. Is there a non-smoking room ocean view room
available on September 23rd?
- Yes, there is!
- Ok, we’ll stay on September 23rd

3. A woman is taking to her hairstylist. How would she like to

change her hair?
- Hi, may I help you?
- Hi, I’ve got a three O’clock reservation for Richie.
- Ah, yes. Welcome Ms. Richie, please come this way. What
can I do for you today?
- I’d like to change my hairstyle a little bit.
- Ok, what length would you like?
- About shoulder length.
- All right, and what about your bangs?
- Keep the bangs.
- Straight down or parted on the side?
- To the side a bit.
 - Which side?
- Maybe a little left from the middle.
- Got it! We’ll start with the shampoo so please come this
way.

4. A Male and female student are looking at job advertisements.

Which job is the female student going to apply for?
- Hey, what do you think about this job? The hourly pay is
pretty high.
- Sure, the pay looks great, but could you really do a
newspaper delivery route?
- Of course! I’m good at reading bikes but I’m worried about
walking up early…
- What about this one? The pay isn’t high, but you can work
two or three days a week and start working from the
evening.
- Oh, this one? A supermarket cashier huh? Well, it would
be good to work after school.
- This one for a coffee shop might be good, too.
- Oh yeah, I love that place! and it’s on my way school.
- Not bad, huh?
- Hmm, which one should I apply to?
- Which two is it between? The coffee shop and the newspaper
delivery route?
- Yeah! The pay for the newspaper route is really nice. Ok,
my minds made up I guess I’ll just have to get up early.

5. A woman is trying on a dress and talking to a shop clerk.

Which dress is she going to buy?
- It looks very nice on you and it fits perfectly.
- Yeah, it fits… but I usually wear plain colors. I’m not
used to this kind of a pattern.
- Well, I think you look great.
- Yeah? Still, it would take some courage for me to actually
wear this.
- What about this dress, then? the pattern is much more
reserved, so it won’t fell as flashy.
- You’re right let me try that one on.
- Go right ahead.
- what do you think, ma'am?
- This one suits me much more than the last. Do you have a
long-sleeved version with this design?
- Yes, we do.
- Thanks, I’ll but that.
6. A president and his assistant are talking on the phone. Which
document is the assistant going to deliver to the sales
department?

- Hey, could you do me a favor? There´s a document on my

desk and I need you to deliver it to the salesperson.
- Sure, which one is it?
- I think it´s in a blue envelope.
- A blue envelope… well, there are two blue envelopes on
your desk?
- Ah, right there should be a red stamp in the upper right
corner of the envelope. The other one should have a green
stamp, but it´s the orientation guide we hand out to new
employees.
- The one with the red stamp… Okay, got it.
- Great. Please deliver it to the sales department by 10:00
and make sure you give it to the manager directly, you
know him, right?
- Yes, we´ve met several times.
- Good. And while you´re at it, could you deliver the other
envelope to HR?
- Sure thing.

7. A man is looking for an apartment. Which apartment is he

probably going to choose?

- Hi, there. I´m looking for an apartment. Could you show me

some floor plans?
- Sure thing. Will you be living alone?
- No, I´m married, and we´re looking for a one-bedroom
apartment with a study.
- Ok, how about this one?
- There are two rooms plus a living room. It´s near a busy
street, though, so it might not be very quiet.
- I see. I usually work at home, so I need a quiet place.
And I prefer the living room to be square shaped.
- Well, how about this one? It´s located a bit far from
downtown, but it´s in a quiet residential area. There are
two rooms and a living room, but one of the rooms is a
little small.
- Hmmm… we don´t have too much stuff, so this one might work
for us.
- We can show you another apartment with bigger rooms, but
it´s located further from downtown.
- No, thank you. Let´s have a look at the second one you
showed me.
8. A woman is ordering a birthday cake. Which cake is she going
two order?

- Excuse me, I´d like to or der a cake for my daughter.

- Great! Could you tell me what kind of cake you´re looking
for?
- My daughter likes chocolate, so I think that chocolate
cream cake would be good. And can you put strawberries on
it?
- Absolutely, we have round and square cakes. Which one do
you prefer?
- Hmmm… a round one, please.
- Okay. How old is your daughter going to be?
- She´ll be twelve.
- Okay, then we´ll get twelve candles ready. Do you want to
write a message?
- Yes, please write, “Happy Birthday.”
- Alright, and do you want that written in pink? If so,
we´ll put it on a white plate. Otherwise, we can write it
in white, and put it in a pink plate.
- Please write it in pink and put it on a white plate.
-
9. A man and a woman are discussing plans for their upcoming
move. When are they going to move?

- I think we should decide on the moving date and call a

moving company.
- Sound good. I was just looking at some moving companies.
- I don´t want to pay a lot money.
- Definitely. This company here will give us a discount of
10 percent if we book at least one month before the moving
day.
- One month before? Then we have to move after December 15th
in order to get the discount.
- Yep. And there´s an additional discount if we book on a
weekday.
- A weekday? Well, I have a meeting that Monday morning, and
the exhibition is on Tuesday and Wednesday, so…
- Friday would be good because we could then organize the
new place over the weekend.
- Yeah… but wait a second. They say, “15 percent off Monday
to Thursday and 5 percent off on Friday.”
- Well, what do you want to do?
- Let´s go for the biggest discount. I´ll be done with the
exhibition by then, anyway.
10. A man is shopping during a sale. What will he buy?

- Excuse me. Do you only sell this shirt in packs of 3?

- We can sell them separately, but it´s going to cost you
more per shit.
- All right… well, I don´t need three of the same shirt.
- You know, if you buy this set of three ties, we can give
you a discount on shirts so you can buy three for the
price of one.
- I see, I set of three ties, and I also get to choose 3
shirts for the price of one?
- That´s right.
- Ok, I don´t need 3 shirts, but I´ll give the other shirts
to someone else.
- That´s a nice idea, sir.

11. A woman is giving a report about the sales of bags. Which

bag is selling best?
- Here is a report on the bags that we started selling last
month. First, when it came to colour Black was the number
one seller. It’s followed by white and Sky blue.
- Yellow didn't sell very well. so yellow was a dud.
- well what about the size?
- bigger bags sold more than smaller ones.
- bags that could fit a magazine, or a regular letter sized
notebook in them where the most popular.
- OK
- regarding handles, leather was more popular than ones made
with a metal chain.
- I see, it looks like bags with a more formal style sell
better.
- that's right. I think we should use more neutral colours
such as beige or Brown for our new collection.
- okay then, let's go with the page for the next new colour,
you can stop the production of yellow bags.
- got it.

12. A man is calling a doctor's office. what times are available

for the health check-up?
- Hi, I'd like to make an appointment for a health check-up.
- Sure, health check-ups are a bit different from standard
examinations and are available only on Mondays, Wednesdays
and Saturdays. Which day would you like?
- OK then is Saturday OK?
- Yes, it looks open. were only open in the morning on
Saturdays. is that okay?
- morning only
 - what time are you open until?
- On weekdays were open until 6:00 PM on Mondays and 8:00 PM
on Wednesdays/
- I see, what time do you open in the morning?
- We open at 8:00 AM next week. Were full all morning during
the week but if you can wait until the week after that.
Both Monday and Wednesday are open from 8:00 AM
- well, I'll call again after I check my schedule.
- Alright Sir.

13. A man and a woman are talking. which one is the woman’s
daughter?
- sorry to bother you but, could you go and get my daughter?
- sure, does she know me?
- yeah, she seen you in pictures so she should be able to
recognise you.
- that's helpful. So, what does she look like?
- she has curly black hair; she is slim and taller than
average.
- do you have any idea what she'll be wearing?
- she said she'll be wearing the hat I gave her I gave her
for her birthday. it's white with a black ribbon.
- it sounds like it will be easy enough. alright I'll go get
her now.
- thank you.

14. A man is talking with a woman about a lost wallet. where

will the men go to look for it?
- this is terrible, I can't find my wallet! I must have left
it somewhere!
- what? do you remember the last time you used it?
- no, I can't remember.
- well, then let's try to think of where you went today.
- okay. First, I went to see a movie with a friend we went
to a coffee shop. After that but my friend paid so I
didn't need to pull out my wallet.
- but did you use it when you bought the movie tickets?
- Yes, I definitely used it there and later we went to the
gym. After that I realised my wallet was gone
- Did you have to use your wallet at the gym?
- No because the membership fee is automatically paid by
credit card. But wait! I did buy some juice at the vending
machine at the entrance.
- Alright then, let's go there and look for it.
15. A male and a female student are talking while looking at
their class schedule. What’s the male student’s schedule on the
day of the meeting?
- We have to have a meeting about our next group
presentation.
- Right. When are you free?
- I come to school on Mondays, Wednesdays, and Thursdays.
- I am here on Tuesdays, Wednesdays, and Thursdays. So,
either Wednesdays or Thursdays would work. How about
Thursday afternoon then?
- On Thursdays, I have lectures until 4pm. I can make it
after Economics class, but then I have to be at work at 5
o’clock, so I will only be available for an hour.
- Hmm, that sounds a bit too short. How about Wednesday
then?
- I have Modern History at 9, then International Law at 3,
so I’m free in between.
- I have Asian History at noon, then a part-time job in the
evening. What about meeting early in the morning and
talking before your first class?
- Hmm, I’m not a morning person. Why don’t we meet on
Thursday evening and I will reschedule my job for another
day?
- Ok, sounds good. I’ll meet you in the cafeteria after
class.

16. A man and a woman are talking while looking at a picture.

Which one of the women’s brother?
- I heard you have a twin brother. I didn’t know that.
- I do, but people say we don’t look alike. See, my brother
is in this picture, but can you tell which one he is?
- Hmm, I don’t see anyone who looks like you. Maybe this one
with the cap.
- Nope, that’s not him. He has black hair, just like me.
- Then, is it this tall guy?
- Nope, he’s not that tall.
- I still can’t find him… you really don’t look alike.
- I know. Maybe his glasses are making it more difficult.
- Glasses? Is he this one, second from that left?
- Yep, you found him! Do you think we look alike?
- No, not really.

17. Man and a woman are talking while looking at poll

regarding kids’ favorite subjects. Which chart shows the
results for 15-year-old kids?
 - Hey, look at this article. It’s about the three most
popular subjects among 10-year-old and 15-year-old kids.
- Oh, let me see… physical education is on the top of the
10-year-olds' list.
- Physical education is still popular even though I have
heard that kids these days spend less time playing sports.
- Yes, and music came in second. When you get older, you
become interested in different subjects. The most popular
subject among 1515-year-old kids is history.
- Right. Oh, and Politics came in second. Information
Technology ranked third, but it wasn’t even a subject in
school when we were that age!
- What was the third most popular subject for 10-year-old
kids?
- Let’s see… oh, it was Art. I wonder if they design things
in art class using computer software these days.
18. There’s a weather forecast on TV. What will the weather be
like in the upcoming week?
Here is the weather forecast for the upcoming week. The first
half of the week will be mostly sunny, with a chance of
occasional cloudy skies. In the second half of the week, we will
see overcast skies with a scattered thunderstorm. As the
weather takes a turn for the worse around midweek, the eastern
parts of the city are most likely to be affected by these
storms. The high temperatures throughout the week will be about
the same as last year’s average, which was 65 degrees. However,
early in the week the highs will be in the upper 60s and later
in the week, the temperatures will cool in the low 60s. Low
temperatures will continue to be in the low 40s, which is
slightly colder than normal. The forecast for tomorrow is warm
and sunny, perfect weather for your holiday weekend.

19. A delivery person is talking to a receptionist. What will be

the delivery person do next?
- Hi, I have deliveries for the Human Resources and
Accounting departments.
- Sure, they both on the 4th floor.
- Alright, I also need to pick something up from the sales
department.
- The sale department has a first and second division. Which
one is it?
- Let’s see… It’s the second division.
- The Sales second division is on the second floor. There’s
an intercom at the entrance, so please call the person
you’re looking for.
- Ok, is that the right elevator over there?
- I’ so sorry, but that elevator is currently out of service
for a safety inspection. Do you mind using the stairs over
there?
 - Not at all. Thank you very much.

2. Explain in 2 paragraphs your listening experience through the

video.
My listening experience with the video was really good. I
understood almost everything. I think that the YouTube channel
is a good tool to learn English, because they upload different
videos and exercise. I will check other videos for practice.
The vocabulary shown in the video was easy, there were some
words that I didn´t know, but I could understand clearly, and
the visual support made it easier.
Write a 2 up to 3- pages reading report about chapters 2 and 3
of our textbook:
Elements of communication
Sometimes we do not understand things that other people say.
There are some factors that can cause affect our listening
ability and serious misunderstanding.
Communication is the process of sending a message and receiving
messages in order to share meanings. There are six essentials
elements for correct communication:
1- Verbal messages.
2- Nonverbal messages.
3- Perception.
4- Channel.
5- Feedback.
6- Context.
Verbal messages are the spoken words we use when communicating.
Verbal communication involves both the choice of words and the
order of the words in a sentence.
Words do not have the same meaning to everyone. Also, words
change their meanings over time. Communicators need to know how
to select the most exact words to get their message across
accurately. Different people may have difficulty understanding
the same message even when all the words are English. Although
words are an important part of communication, they do have
certain limitations.
Nonverbal messages are messages expressed without words. It
means expressed throw appearance, facial expressions, eye
contact, posture, gestures, voice, and factors such as space,
time, and place affect how ours words are understood.
Other important aspect when communicating is the channel.
Verbal and nonverbal messages are sent throw a channel that use
the human senses. In communication terms, the channel is the
means by which a message is transmitted.
Noise can affect the channel and make a misunderstanding
situation.
When a person has problems understanding a message, there is
said to be” noise in the channel.” Noise is anything that
interferes with a listener´s ability to receive a message. The
noise can be outside the listener, such a loud stereo music; or
inside the listener, such a headache.
The work of speaking and listening
The most part of the time we are using songs to communicate. We
make a bunch of different sound since we wake up to the moment
we go to sleep.
The production of sound begins with the breathing process. The
breathing process provides the air needed for sound production.
Beside the lungs, the process involves the diaphragm, a muscle
that separates the chest from the abdominal cavity. When we fill
our lung with air, or inhale, the diaphragm expands. When we
exhale the contracts and forces the air from our lungs into our
windpipe, or trachea it produces sound.
Pitch: the length of the vocal cords affects the pitch, or
highness and lowness sound. The longer the cord, the lower the
voice; the shorter the cord, the higher the voice.
Tension can affect the length of the vocal cords. When you are
very nervous, your neck area becomes tense and your vocal cords
tighten up.
Articulation: Speech occurs when articulations form sound into
words. The articulations are the tongue, teeth, jaw hard and
soft palate, and lips. These parts of the vocal mechanism affect
the final formation of words.
Many articulations errors occur because of laziness of
carelessness. Articulation is very important to making sure that
our message is understood.
Also, effective speech begins with good vocal production. It is
important to develop correct habits for creating sounds so that
can make ourselves understood in many situations.
Listening is the four-step process of receiving, interpreting,
evaluating, and responding to messages.
The first step of the listening process is receiving. It
involves hearing and seeing. We use our ears and eyes to gather
information or sent data.
Interpreting, once we received a message through our ears and
eyes, we have to use our own experience for interpreting what we
just hear.
Evaluating, after we have interpreted the message, we have to
evaluate carefully. We have to connect that message to our ideas
or feelings about the subject of the message.
Responding, send a message in respond to the speaker.
3.1. Answer questions of "Think About It", pages 18 and 38.

Page 18:
1. Why is communication considered a process?
Communication is a process because it moves forward from a
beginning to a point.
2. Why are common meanings important on communication?
Common meanings for words make possible communication. If
a person does not have the same meanings as we do for
words, it will be difficult communicating.
3. In what ways can good communication skills help you in
your after-school job?
After-school words require good communication skills. We
need to be able to communicate with the people that is
around us, for example, our boss and coworkers.
4. Describe the four types of communication and provide an
example of each.
Interpersonal communication: the word interpersonal means
“between people.” It is to have a one-to-one conversation.
For example: talk to a classmate or someone at a party.
Group communication: Group communication is occurring when
we talk with more than one person. Examples: talking with
our basketball team.
Public communication: is consist in speak to a public. For
example: when we give a speech.

Pag 38:

1. What are the six essential elements of communication?

Verbal messages, nonverbal messages, perception, Channel,
feedback, and context.
2. Give an example of each of the categories of nonverbal
communication?
Appearance: If you go to a job interview you must be well
dressed to cause a good impression.
Facial expression: when you smile to show that your happy.
Posture: when your having dinner with someone a good
posture causes a good impression.
Gesture: lift your thumb to confirm something or express
that you like something you like.
Voice: when I´m nervous I talk fast and hesitate a lot.
 Space, time, and place: It´s difficult to understand what
the speaker says when there´s a lot of noise. For example:
in la Duarte.
Feelings: You are so sad, and you want to tell your best
friend the reason, but you voice is cracking.
3. How does noise in the channel affect communication?
Noise interferes with the listener´s ability to receive
the message. For example: the radio, cars passing, people
screaming.
4. Why is feedback important for communication?
To communicate successfully, a person must interpret
other´s people feedback, or responses. That´s a feedback
the verbal and nonverbal messages that tells speakers how
they are being perceived.
4. Answer this question:
How do you relate the video's contents to what you read on
chapters 2 and 3? Explain in 1 page.

The units two and three are related in some aspect to the video.
Both, the video and the units, are related to conversation, and
listening and speaking skills.
The video shows us different examples of conversation.
Conversation in different situations of life.
After seeing the video, we can identify some of the topics
developed in the units two and three of the textbook. For
example: space, time, and place.
We see different kind of people in different space. For example:
a mom, a hairstylist, a married couple, etc. We can see how they
communicate in their respective area.
Also, we can relate the video to the six essential elements. If
we pay attention, we will see that almost all these elements are
present in the different conversations shown in the video.
For example: we have the verbal in the conversation established
by the people in the video.
We can also identify the channel in these conversations.
Example: in one of the conversations a guy is asking for a hotel
room using his telephone. Also, we have a tv host who is using a
tv as a channel two communicate.
We can identify the context of every conversation because all of
them have one. We can see places like a bakery, an office, a
doctor office… all the conversations have a story behind.
Something that I found really good is the good care of the
voices of the speakers in the conversation, very clear and
understandable.