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UNIT 2
Part 2 : Question and Response
Question types
1. Information questions
2. Yes/no questions
3. Choices
4. Statements
Basic information
Number of Questions
25
Number of Answers /
3 Question
Other types of
20% Questions
1. Tips
Tip 1:
Who is in ch_rge
charge of the meeting?
Wrong
The service charge is high answer
1. Tips
I have no idea
opening?
orientation?
Voice messages
3. Voice message
This is
M Good afternoon, Mr. Davis. __________ Brian from the Carrington
Calling to confirm
Hotel in London. I’m _________________ the conference rooms you
booked reserved
_______ with us for the second week of August. You _________ 5
Phone Message
3. Voice message
Phone Message
English Vietnamese
Get back to Gọi lại
Reschedule Đặt lịch lại
Reserve seats Đặt trước chỗ
Make an appointment Lập một cuộc hẹn
Confirm a reservation Xác minh đặt chỗ
Book a hotel room Đặt phòng khách sạn
Deliver a product Vận chuyển
Practice
Press Ấn
Extension
Để lại 1 lời nhắn
Leave a message
Press
Operator
Vui vẻ
yêu
01
thương
03
Khiêm tốn
học hỏi
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trân trọng Nghị lực
05 06