Patient: Good morning! I hope you're doing well.

I wanted to talk to someone about an

issue/problem I'm having with a recent appointment.

Receptionist: Good morning! Of course, I'm here to help. What seems to be the problem?

Patient: Well, I had an appointment last week, and unfortunately, I need to cancel it. I was
wondering if I could get a refund for that appointment.

Receptionist: I'm sorry to hear that you need to cancel your appointment. I'll do my best to
assist you. May I have your name and the date of the appointment, please?

Patient: Certainly, my name is Sarah Thompson, and the appointment was scheduled for
January 10th.

Receptionist: Thank you, Sarah. Let me check the system for you. I appreciate /eprysziejt/
your patience. Ah, yes, I see the appointment here. I understand that you'd like a refund. Can
you please share the reason for the cancellation?

Patient: Unfortunately, something unexpected came up at work, and I won't be able to make
it on that day. I tried to reschedule, but there are no available slots that fit my schedule.

Receptionist: I'm sorry to hear about the work situation, Sarah. I appreciate you explaining.
Let me check our refund policy for you. Typically, we have a policy that allows refunds if
cancellations are made within a certain timeframe. I'll do my best to process this for you.

Patient: Thank you. I really appreciate your help with this. I hope it's not too much trouble.

Receptionist: Not at all, Sarah. We understand that life can be unpredictable. I'll process the
refund for you. It may take a few business days for the amount to reflect in your account. Is
there anything else I can assist you with?

Patient: That's great. Thank you for your assistance. No, I think that's all for now. I appreciate
your help in resolving this matter.

Receptionist: You're welcome, Sarah. If you have any further questions or need assistance in
the future, feel free to reach out. Have a good day!

I will issue a PO for you – purchase order

ZADANIE 1

Patient: Good morning! I hope you're doing well. I wanted to talk to someone about an
__________I'm having with a recent appointment.

Receptionist: Good morning! Of course, I'm here to help. What seems to be the problem?

Patient: Well, I had an appointment last week, and unfortunately, I need to ________ it. I
was wondering if I could get a __________for that appointment.

Receptionist: I'm sorry to hear that you need to cancel your appointment. I'll do my best to
assist you. May I have your name and the date of the appointment, please?

Patient: Certainly, my name is Sarah Thompson, and the appointment was scheduled for
January 10th.

Receptionist: Thank you, Sarah. Let me check the system for you. I _________- your
patience. Ah, yes, I see the appointment here. I understand that you'd like a refund. Can you
please share the reason for the ______________?

Patient: Unfortunately, something ____________ came up at work, and I won't be able to

make it on that day. I tried to reschedule, but there are no available _______ that fit my
schedule.

Receptionist: I'm sorry to hear about the work situation, Sarah. I appreciate you explaining.
Let me check our refund policy for you. Typically, we have a ________that allows refunds if
cancellations are made within a certain ____________. I'll do my best to process this for you.

Patient: Thank you. I really appreciate your help with this. I hope it's not too much trouble.

Receptionist: Not at all, Sarah. We understand that life can be unpredictable. I'll process the
refund for you. It may take a few ________ days for the amount to __________ in your
account. Is there anything else I can assist you with?

Patient: That's great. Thank you for your assistance. No, I think that's all for now. I appreciate
your help in resolving this matter.

Receptionist: You're welcome, Sarah. If you have any further questions or need assistance in
the future, feel free to reach out. Have a good day!