Setting: Gym

Characters: Manager, Employee, Jeshua, Ruben, Carlos

The three Friends came to the gym, while training they realize the equipment is
damaged.
Jeshua: hey have you guys seen this? It’s broken we could’ve hurt ourselves if I
didn’t notice it.
Carlos: True, this is unacceptable. We are paying quite a high fee.
Ruben: Yes, that means we should have appropriate equipment, let’s call
someone.
Ruben goes to find an employee and to complain about the equipment’s condition.
Ruben: excuse me, that equipment is in poor condition, it can be dangerous for us
to use it like that.
Employee: I’m so sorry, we didn’t notice let me ask the staff to remove it, so no
one else tries to use it.
Jeshua: That was dangerous, I could have hurt myself if I didn’t realize it in time.
Carlos: You can’t risk making that type of mistakes. Everyone is paying a high fee
to use appropriate equipment; we want to talk to your manager.
Employee: You are right, I’m sorry. I will go find my boss.
They keep complaining angrily while the employee finds the gym manager.
Employee: Good morning, sorry I have a situation and they are asking to speak
with you.
Manager: Okay let’s see what I can do.
Manager: Good morning, how can I help you?
Carlos: This equipment was broken, if my friend didn’t realize he could’ve get hurt.
That is unacceptable, you need to do something about it.
Manager: Sorry for the incident, we will be more careful with that.
She asks the employee to help her move the broken one so no one else tries to
use it
Manager: we could we do to help them in exchange of the misunderstanding.
Employee: they are very frequent and loyal customers; we can give them a
discount for the problem.
Manager: that’s right, let’s go.
Manager: we will give you a discount in next month’s fee, for putting you through
this situation
Jeshua: okay, we agree with that option thanks for understanding.
Ruben and Carlos: thanks!!
Manager: Please I will need you to sign this coupon to register the discount.
Manager: again, we are sorry for the incident, and we’ll make sure it doesn’t
happen again, have a nice day.
They thank the manager and leave happily.

Setting: Hospital

Characters: Carlos, Ruben, Receptionist, Dr. Shepard, Secretary

Ruben and Carlos arrive to the hospital complain about a bad practice in Ruben’s
surgery. They approach to the receptionist for help.
Carlos: Good morning, I need to talk to the doctor that oversaw my brother’s
surgery.
Receptionist: You must wait. I’m busy.
Ruben: I’m not sure I can wait any longer, please, the injury is infected.
Receptionist: I said you must wait. Please sit down.
Carlos: ok fine but help us as soon as possible.
They sit in the waiting room. Ruben is still in pain. The receptionist arrives after 15
minutes.
Receptionist: I will need the name of the patient, the procedure and the doctor in
charge.
Carlos: the patient’s name is Ruben Sanchez; you should have the other details.
We can’t lose any time this is outrageous!
Receptionist: calm down, ok. I will look for the other details in our database.
 Dr Shepard walks through the reception for some paperwork and Ruben
recognizes him.
Ruben: Hey…, that’s him, I think that was the doctor who treated me.
Receptionist: Are you sure?
Ruben: I don’t remember well
Carlos: You can’t expect him to answer you! He is in pain and has waited for too
long can’t you just ask the doctor to confirm?
By the time Dr. Shepard had already returned to his office.
Receptionist: He already left, and he is busy, he can’t attend you right now.
Carlos: This is an emergency! we can’t keep waiting, there must be something you
can do.
Receptionist: I will call his secretary to confirm if he oversaw the surgery.
Carlos: finally, thanks.
The receptionist goes look for the secretary.
Receptionist: Excuse me, I need to confirm if Dr, Shepard oversaw a surgery
yesterday of the patient Ruben Sanchez, there is an issue and he and his brother
want to talk to the doctor.
Secretary: sure let me confirm.
Secretary: I was checking Dr. Shepard’s appointments and he oversaw the
surgery along with Dr. Smith yesterday. He is free now; I will call him.
She goes to his office to ask him to talk to the patient.
Secretary: Excuse me doctor there’s a patient with an infected injury of the
procedure in which you helped yesterday.
Dr. Shepard: The one leading that surgery was Doctor Smith, that’s not my
responsibility.
Secretary: But Dr. Smith doesn’t arrive until 5 pm and the patient needs help.
Could you please at least go listen to him.
Dr. Shepard: fine , let’s go.
They walk to the reception to talk with the patient and his brother
- In reception -
Secretary: This is Dr. Shepard the one who assisted Dr, Smith in your surgery.
Carlos: My brother was sent home yesterday saying he was out of danger as the
operation went well and wasn’t complicated. But he began to present negative
symptoms, and the doctor we visited near home told us the injury was infected and
the procedure was done wrong.
Dr. Shepard: I’m sorry to hear that, this is not my speciality, but Dr. Grey can
check. Please sit here.
Ruben: ok
Dr. Grey: Good morning, it is infected indeed, but I have a surgery to attend right
now I can’t stay here.
Dr. Shepard: That’s right the doctor in charge is really Dr. Smith. I can’t help you
either.
Ruben: So, where is Dr, Smith?
Dr. Shepard: he doesn’t arrive until 5 pm, if you want to see him you will have to
wait.
Carlos: You are really going to leave my brother with that injury, without even
trying to find a solution, please! You are a doctor too!
Dr. Shepard: I already told you what you need to do, if you want a quicker solution
just go to another hospital.
Carlos: That’s exactly what we will do, before it gets even worse. It is unfair you
don’t even try to help, when it’s your responsibility, because it was your negligence!