Pasien: hello

Administration: hallo, may i help you?

Pasien: i want to treatment

Administration: okey, can you gift your identition card?

Pasien: of course

Administration: you have been treated here before?

Pasien: yes, I have been treated here before and I am a regular patient here

Administration: wait a minute I look for the data first

Pasien: Could you please speed up a little since I'm in a little rush

Administration: i am sorry I can't find your data

Pasien: oh no, so how do I want to get treatment if my data is not in the databes

Administration: I apologize in advance, maybe we are in a technical error

Pasien: so what should i do now

Administration: for now I will fill in your data first manually after that I will give you the
queue number for treatment

Paien: all right, I hope it won't happen again

Administration: im promise, this is not repeated, and I have filled in your data and this is
your queue number

Pasien: okey, thank you very much

Administration: you are welchome and sorry for technical problem