Getting Patient Details

Administrative Staff : Hello, how can I help you?

Patient: I've got an appointment with Dr. Adams.

Administrative Staff : Are you Ms Moyers?

Patient: Yes, I am. I have an appointment at ten.

Administrative Staff : We just need to fill in some information for

our files. Could you fill out these forms?
Patient: Certainly ... (comes back after filling out the forms) What's
this form for?

Administrative Staff: It's just a privacy form informing you of our

policies.
Patient: Is that really necessary?

Administrative Staff: I'm afraid it is. Could you also sign that form?
Patient: OK, there you go. Here's my insurance provider's card.

Administrative Staff: Thank you. OK, that'll be $20.

Patient: Why do I have to pay $20?

Administrative Staff: It's the deductible for office visits required by

your health care provider.
Patient: ... but I'm insured aren't I?

Administrative Staff: Yes, of course. Your health care provider asks

for deductibles on office visits.
Patient: Every time I turn around I've got some additional fee to pay.
I don't know why I pay for insurance!

Administrative Staff: I know it's frustrating. We also have a lot of

paperwork. Every provider has different forms and requirements!
Patient: This can't continue on like this!

Administrative Staff: I agree with that! (Source: Unknown)