NO DELAY - UNFULFILLED

BEING PROCESSED
Dear XXX,

Thank you so much for contacting us.

Your order is still being processed and will be shipped out soon. We will send you a copy of
the tracking number as soon as your order has shipped.

All orders will be fulfilled in line with the lead-times stated on our website and delivery may
take up to 7-20 business days depending on the distance between countries. Please note it
can take longer during holidays and sale seasons.

If you have any further questions or concerns, please let me know. I'm here to help!

Much love and Stay Safe! 💚

-o-

DELAYED - UNFULFILLED

WILL CONTACT FULFILLMENT v1

Hello XXXX,

Thank you for reaching out! Happy to help here.

I’m sorry to hear that you’re still waiting for your shipment confirmation email. I will reach
out to the fulfillment team to see what the hold up is. I'll provide you with an update as
soon as I have it.

Again, I’m sorry for the inconvenience you’ve been having. We appreciate your patience!
WILL CONTACT FULFILLMENT v2

Hello XXXX,

Thank you for reaching out! Happy to help here.

We’re sorry for the delay in shipping your order. I will reach out to the fulfillment team to
put a rush on your order so it will be prioritized and shipped as soon as possible. Rest
assured, my team and I are doing everything we can to resolve this as fast as possible.

Again, I’m sorry for the inconvenience you’ve been having. I'll provide you with an update
as soon as I have it.

We appreciate your patience!

Much love 💚

OUT OF STOCK

Hello XXXXX,

Thank you for reaching out!

We’re so sorry for the delay in shipping your order. The XXXX is in very high demand at the
moment, resulting in longer fulfillment times than we’d like. I assure you we are shipping
out all orders with efficiency and in the order which they have been received.

Your order is in queue and will ship out soon. We are doing everything we can to get your
order out asap. We will email you right away once your order is out and on the way.

Thanks for your patience! We’ll get you taken care of as soon as possible.

Stay safe and well 💚

-o-
DELAYED - FULFILLED

WILL CONTACT SHIPPER

Hello XXXX,

Thank you for reaching out!

I'm sorry to hear that you're still waiting for your order to arrive! Based on the timeline,
your order should be close to delivery at this point. To help you better, let me contact the
shipping company. Rest assured, my team and I are doing everything we can to resolve this
as fast as possible.

Again, I’m sorry for the inconvenience you’ve been having. I'll provide you with an update
as soon as I have it.

We appreciate your patience!

Much love 💚

FROZEN TRACKING v1

Hello XXXX,

Thank you for reaching out to us!

I'm sorry to hear that you're still waiting for your order. Based on the tracking info, it was
last scanned when it left the shipping facility on its way to XXX for the final delivery. The
package might still be moving within the courier network.

We will contact the shipping company and see what the hold up is. I'll get back to you with
an update as soon as I have more information.

We appreciate your patience! 💚

FROZEN TRACKING v2

Hello XXXX,
Thank you for reaching out!

We shipped your order on XXXXX but the tracking info does not seem to be updating in a
timely manner. To help you better, allow me to contact the shipper about it. Rest assured,
my team and I are doing everything we can to sort this out as fast as possible.

Here's the tracking info:

If your package is lost in the mail, we will reship it.

Again, I’m sorry for the inconvenience you’ve been having. I'll provide you with an update
as soon as I have it.

We appreciate your patience! 💚

BATCH DELAY

Hello XXX,

We're sorry for the delay. We are still coordinating with the shipping company as there
seems to be a whole batch of missing parcels. We sincerely apologize for this delay. I'll
update you as soon as I have new information.

JUST GOT FULFILLED

Hello XXXX,

Thank you for patiently waiting!

The tracking information for your order is now available. A notification email was also sent
to you earlier.

Continue tracking your order here:

Rest assured, your order is on the way! The tracking info will show more updates in the
coming days.
Please accept our apologies again for the inconvenience and let us know if there’s anything
else we can do to assist you.

Take care 💚

IN TRANSIT - TRANSPORTATION ISSUES

Hello XXX,

Hope you're well.

Recently, there were some transportation issues with our shipping partner and it caused
delays in the delivery of your order. We're sorry for the inconvenience that was caused.

Rest assured, your XXXX is on its way. The tracking info is updated and should continue to
show new updates in the coming days. Kindly allow a few more days to receive your order.

Track it here:

We appreciate your patience in this matter.

Stay safe and well 💚

IN TRANSIT - SUPER LATE

Hello XXXXXX,

Thank you for reaching out. We're sorry for the delay in sending your order.

This particular item is in very high demand at the moment, resulting in longer fulfillment
times than we’d like. I assure you we are shipping out all orders with efficiency and in the
order which they have been received. We're sorry for the inconvenience that was caused.

Here's your tracking info:

According to your tracking number, your parcel is still in transit and should be delivered
within 5-10 business days.

Please keep an eye on your tracking to see the progress of your delivery.
We sincerely apologize for the delay and we appreciate your understanding.

Much love and Stay Safe! 💚

LONGER SHIPPING TIME

We are sorry your order is taking so long to arrive! All courier companies including national
postal services are experiencing significant delivery delays due to coronavirus restrictions
including limited flights, social distancing requirements, and increased parcel volume, thus
making delivery estimates quite unpredictable. Delivery to USA, U.K, Canada and Australia
are now taking 7-14 business days.

-o-

NO DELAY - FULFILLED

IN TRANSIT v1

Hello XXXXX,

Thank you for reaching out!

I’ve looked up your order, and as of right now, the status is IN TRANSIT. It should arrive
within 5-10 business days.

For your reference, your order is being carried by XXXX and your tracking number is XXXX.

So that you can follow along at your convenience visit this tracking page for updates on this
delivery:
XXX

If there is anything else I can help you with, feel free to reply to this email at any time.

Thanks again for shopping with Mammabump!

Stay safe and well 💚

IN TRANSIT v2

Hello XXX,

Thank you for reaching out!

I understand you’re eager to receive your XXXX. I would be, too!

The best way to track your order is using the tracking number we sent you: XXXXXXXX

According to your tracking info, your parcel is in transit and should be delivered within
5-10 days.

Please keep an eye on your tracking to see the progress of your delivery.

We sincerely apologize for the delay and we appreciate your understanding.

Much love and Stay Safe! 💚

IN TRANSIT - NEAR DELIVERY

Hello XX,

We are sorry your order is taking so long to arrive! Your order has been dispatched to XXXX
for the final leg of the delivery. Kindly allow a few more days to receive this.

Here is the tracking page:

Please keep an eye on your tracking to see the progress of your delivery.

We sincerely apologize for the delay and we appreciate your understanding.

Much love and Stay Safe! 💚

NO EMAIL ADD

Hello XXX,

Thank you for reaching out to us!

I found your order for the XXXX. Looks like you forgot to leave your email address, so we
were unable to email any of the order updates. We did, however, send them via text to
XXXX.
Your order number is XXXX. Your order was shipped with tracking number XXXXX and
should be delivered within 5-10 business days.

Please keep an eye on your tracking to see the progress of your delivery​: XXXXXX

We sincerely apologize for the delay and we appreciate your understanding.

Much love and Stay Safe! 💚

-o-

DELIVERED STATUS

DELIVERED (UPDATE AFTER WAIT)

Hello,

I've checked your tracking number again, and according to it your parcel was delivered on
XXXX.

I hope you have received this!

Stay safe and well 💚

DELIVERED

Hello,

Thank you for reaching out to us! Sorry for the late reply.

I've checked your tracking number, and according to it your parcel was delivered on XXXX.

Here’s the tracking page:

I hope you have received this!

Stay safe and well 💚

DELIVERED NOT RECEIVED

Hi XXX-

Thank you for reaching out to us!

Based on our records, your order was DELIVERED by XXXXX on XXXXXX.

To begin, let me note here the tracking link does show the status as delivered:

Have you checked the mailbox? Is it possible someone else in the house grabbed it? We’ve
seen this happen many times and it could be the case for you too. :)

If you still cannot locate it, please contact USPS/your local post office to check with them.
The tracking number is proof they had the package and are best positioned to help with this
particular delivery issue.

Tracking number:

I've also seen many similar cases where the package gets actually delivered within a few
days, when the package got marked "delivered" by error while still en route. Another
common situation is when a package gets dropped at a neighbor's house by accident. To see
if this may be the case, please try checking with your neighbors and/or allow a few more
days in case the package arrives later.

We appreciate your patience and I hope that you are able to resolve this soon!

Stay safe and well 💚

DELIVERED, CANNOT RESHIP/REFUND

Dear XXX,

I apologize but I can't provide a refund since your order was successfully delivered to the
correct shipping address as reported by the shipping company via the tracking status. I also
cannot replace it in case your delivery was stolen. You can file a claim for stolen or missing
deliveries via the post office.

If you'd like to reorder, here's a 25% off coupon code: SAVE25

Thank you for understanding.

Stay safe and well 💚

 -o-

DELIVERY EXCEPTIONS

ROYAL MAIL

Delivery Failed, please contact Royal Mail

Hello XXXX,

Hope you are well. I'm reaching out to you regarding MammaBump Order #XXXX. According
to Royal Mail, they were unable to deliver the package and would like for you to schedule a
redelivery.

Please visit the Royal Mail tracking page and follow the instructions:
XXXXX

Your tracking number: XXXX

Please let me know if you have any questions.

Much love and Stay Safe! 💚

CANADA POST

Delivery Failed, please contact Canada Post

Hello XXX,

Hope you are well. I'm reaching out to you regarding MammaBump Order #XXXXX.
According to Canada Post, they were unable to deliver the package and would like for you to
pick up the parcel. A notice card was left at your address indicating where and when to pick
up the item.

You can contact your local post office or the Canada Post helpline at 1-866-607-6301

For your reference, here is your Canada Post tracking page:

XXXX
Your tracking number: XXX

Please let me know if you have any questions.

Much love and Stay Safe! 💚

AUSTRALIA POST - AWAITING COLLECTION

Delivery Failed, please contact Australia Post

Hello XXX,

Hope you are well. I'm reaching out to you regarding MammaBump Order #XXXXX.
According to Australia Post, they were unable to deliver the package and would like for you
to pick up the parcel. Please visit the Australia Post tracking page for the location and
collection hours:

Your tracking number: XXX

Please let me know if you have any questions.

Much love and Stay Safe! 💚

ADDRESS ISSUE - Incomplete Shipping Address

CJ: We are contacting the customer. Please standby for updates

Shipping Delayed - Incomplete Shipping Address

Hello XXX,

Hope you are well.

I'm reaching out to you regarding MammaBump Order #XXXXX.

We were processing your order when the system flagged your shipping address as
incomplete. Please get back to us with the complete information asap.

This is the shipping address you provided us:

XXX
I’ll await your response!

-o-

SHIPPING FAQ

SHIPPED FROM CHINA

Hello XXX,

Thanks for reaching out!

We have two fulfillment facilities. One in the USA, to service our US based customers, and
one in China, to service all countries since we ship worldwide.

If you're in the USA, your order could ship from the USA or China, depending on where your
item is available at the time of shipping.

If you're in Australia, UK, Canada, or other countries, your order will ship from China.

Please let me know if you have any other questions.

Much love and Stay Safe! 💚

RESHIPMENTS

LOST - WILL RESHIP

Hi XXXX,

Thank you for patiently waiting.

Unfortunately, your order was lost in the mail. We sincerely apologize for that.

We are going to reship your order.

Again, I’m sorry for the inconvenience you’ve been having. I'll provide you with an update
as soon as I have it.

We appreciate your patience!

REPLACEMENT IS OTW
Hello,

Thank you for patiently waiting.

Just wanted to let you know that the replacement order was shipped on XXXXX and is now
on its way to you. You should receive it within 5-7 days.

Here is the tracking page:

Rest assured, your order is on the way!

Please accept our apologies again for the inconvenience and let us know if there’s anything
else we can do to assist you.

Much love and Stay Safe! 💚