CONTACT

Chat us up on with any questions or comments. Our customer service team will assist you with
whatever you may need!
Email Support Only at this time >> Email de la Tienda
Phone Support Coming Soon (Opcional)

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All emails will be answered within 2 days (business days).
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We typically send out tracking numbers to your email 3 to 5 days after it is shipped.

TRACK MY ORDER
ORDER TRACKING

*COVID-19 Update:

We are running as usual, but shipping delays may apply. We unfortunately can't to anything to
prevent the delays our orders will face as the restrictions are applied by the local governments.
Either way, YOU WILL RECEIVE YOUR ORDER! It can take up to an extra week to main
countries (USA, UK, CAN, AUS, DE, SIN...) and up to 2 weeks if you live in more remote areas.
We hope you can understand the situation. Keep safe! We will get through this phase.*

To track your order please enter the tracking code at the website Track Here

The tracking code you will receive by mail in the confirmation that your order is complete.

FAQ
COVID-19
We are running as usual, but shipping delays may apply. We unfortunately can't to anything to
prevent the delays our orders will face as the restrictions are applied by the local governments.
Either way, YOU WILL RECEIVE YOUR ORDER! It can take up to an extra week to main
countries (USA, UK, CAN, AUS, DE, SIN...) and up to 2 weeks if you live in more remote areas.
We hope you can understand the situation. Keep safe! We will get through this phase.*

CONTACT US

How can I contact you?

You can simply email us at (email) where our customer service team will be happy to help you with
whatever you need!

IS THIS SITE SECURE

Any personal information given to lashabeauty.com will be protected. Your information will not be
disclosed to any third parties. lashabeauty.com server will secure your personal information with up-
to-date firewall and encryption techniques during the ordering process. In order to protect customers
to the fullest extent, antisocialcase.com does not store your credit card information at any time.
Added online security to protect your personal information from unauthorized use is provided by
using advanced SSL (Secure Sockets Layer) encryption

PAYMENTS
How can I order?

You place orders via our web shop very easy. In our shop you place 24 hours a day, 7 days a week
your orders. Just choose the product you would like to have. Choose product type and click add to
basket follow the easy steps to checkout page. Here you will need to fill in your shipping address.
Payment you can choose 2 payment options, via PayPal or Credit Card.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

SHIPPING AND CUSTOMS

When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for
your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 3-5 business days
from the order date and shipped the next day after the processing day. Please note that we don't ship
on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will
take 12 - 20 business days for delivery in the United States, and 15-30 business days for international
orders (depending on location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay
for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final
destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not
responsible for delays caused by the customs department in your country. For further details of
charges, please contact your local customs office.

RETURNS
How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days
from receiving your order. Please provide your order number as well as the reason for your return.
Our customer service team will review the return request and will send further instructions if the
return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition
with packaging intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is
incorrect, missing, and/or defective. Please include your order number, photographs of the item(s)
and all related references upon receiving your package. We will do our very best to resolve your case
as soon as possible.
How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will
email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card,
refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned
item or cancellation request. Please contact the card-issuing bank with questions about when the
credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card
company. It may take some time before the refund is posted to your account.