Dialogos en Ingles

Sorry to hear that but first, my please have your first and last name sr?

I so sorry to hear that I apologize for our delay we re trying to take care of the issue what was
the date of the order?

Mr If you tell me the date you placed the order I’ ll check whether it has been sent or not . I m
here to help you alright? Calm down I will take care of this properly

Okay bear in mind I am the sales manager I can take care of this the best way possible

Ok I ve checked here in my system data you know the order has already been dispatched and
its scheduled to be delivered today so you must be receiving it today

Pretty sorry to hear about your trouble I will take care of that you know in case you have been
talking to another agent and they haven`t taken care of that properly I will talk to them about
it, but I’m totally sure 100 sure that you will be receiving this package by today

Is there anything else that I can do for you sir?

Alright have a nice day…

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A: Hello this angelica from Salem’s department A& L company how I may help you?

B: Good morning I call three days ago I made a purchase and it has not arrived yet and I need it
immediately!! because it is a mother's day gift and it is this Sunday and there is no more time.
I have been clear I need my order now!!!

A: I so sorry to hear that I apologize for our delay. May I please have your full name and
order number so we can get to resolving this?
B: My name is Lucia Rodriguez el numero de orden es 76578 write it down well because
apparently they don't
A: Mrs Rodriguez I repeat the order number is 75478
B: Yes that is correct, when I will receive my purchase

A: Ok I ve checked here in my system, you made the purchase a week ago but there was a
problem with the shipping company but it has been solved and your order should have arrived
this afternoon.

B: I HOPE SO, I AM TIRED OF CALLING TO COMPLAIN.

A: I’m totally sure 100 sure that you will be receiving this package by today. Is there anything
else that I can do for you?

B: NOT THAT'S ALL

A: I’m so glad we could help and  Don’t hesitate to call back or email us if you have any
other questions or concerns.  have a nice day.