Châu Huỳnh Ngân Anh - ID: 31231022284

Lê Đỗ Bảo Trâm - ID: 31231025297

Situation 2: Delayed Delivery Inquiry

Ring Ring

Student B: Thank you for calling ABC Group, this is Mackle speaking. How can I help

you?

Student A: Hello. This is Julie from the CDE company. We placed an order for 100

print catalogue PR765, code number is 001122 with your company a while back, and the

delivery was scheduled for today. However, it hasn't arrived yet, and I'm calling to

inquire about the status.

Student B: I understand, Ms.Julie. Thank you for bringing this to our attention. There

might be a delay with the delivery, but I can't confirm anything without checking. Let me

see if I can find some information for you.

Student A: That would be a huge help. This is a crucial order for our company project,

and we were really counting on receiving it today as planned.

Student B: I completely understand the importance. Unfortunately, my colleague who

usually handles supplier relations is currently unavailable. Would you be comfortable

leaving a message for them?

Student A: Yes, of course. Could you please let them know that our company, CDE

company, hasn't received the order for 100 print catalogue PR765, code number is

001122 yet, although it was scheduled for today. We'd greatly appreciate an update on

the delivery status as soon as possible. My phone number is 967 8840 3214 and my

email address is julieiisthebest@gmail.com.

Student B: Absolutely, Ms.Julie. I'll document your concern along with your contact

information for my colleague. They should be back within the hour and will get in touch

with you right away to provide an update. In the meantime, is there anything else I can

assist you with today?

Student A: No, that's all for now. Thank you so much for your help and for

understanding the urgency. We apologize for any inconvenience this might cause on your

end.

Student B: No worries at all, Ms.Julie. We apologize again for the delay, and we'll be

sure to get back to you as soon as possible. Have a good day.