Situation

Unable to cancel order

Unable to change shipping address (CSP)

Unable to change shipping address (Carrier is not Fedex or USPS)

Item does not quealifies for expedited shipping

NPR declined

NPR lost

NPR stolen

Unable to submit an NPR (30 days has passed)

Unable to return an item (out of 45 days TF)

Unable to return an item did not like/fit (Final sale)

Customer does not want to pay for the shipping cost

Customer does not want to pay for the return label (item did not like/fit )

Customer wants a price adjustment because the item is cheaper now

Return a damage/defective item

 Return a wrong item

Order still in promise date but no tracking movement

 How to explain it?

I just checked the order and I would more than happy to assist you for it. But the order is too far along in theprocess
to cancel it. Do not worry, in this case you are free to return it in any Nordstrom or Nordstrom rack store in order to
get the refund for it.
Thanks for waiting ______ about the request to change the shipping address, we only have a short period of time, so in this ca

Thanks for waiting ______ about the request to change the shipping address, as I told you, only Fedex and USPS, so the best o

I apologize that the option of expedited shipping is not available, some of our items are sent from the vendor, so for this items

I apologize that you have not received you refund, I will contact the right department

I apologize that the package could be lost, in this case I will send a request to the Delivery Research department for a refund, t

I apologize that the package could be Stolen, if the package says delivered and it´s been less than 24hours, please wait until th

Remember that we only have 30 days to submitt any request regarding an issue, damage, stolen, or lost package, in this case y

Rebember we can return the items after 45 days since the item was delivered, if we are out of the timeframe, you have to kee

I understand that you don't want to pay the shipping cost, but as we are different as Nordstrom.com, we do have to pay for sh

I understand that you don't want to pay the return lable , but as we are different as Nordstrom.com, we do have to pay for the

I understand that you want a price adjustment now that the item is cheaper, our prices are changing all the time, remember th

I apologize that the item is damaged, if the item arrived damaged you can return it by mail, I'm going to remove the return cos
I apologize that you received a wrong item.
of time, so in this case you can wait until the package is delivery and then return it at the store or by mail

USPS, so the best option for this case, will be yo submitt a request for a refund, we will contact you by email in the next 3 business days, if

dor, so for this items like this one that you want, only have the standard shipping

ment for a refund, they will contact you back by email in the next 3 business days, and if it is approved you will see the money back in the

please wait until the next day, sometimes the carrier mark as delivered the package, but they deliver the package a few hours later or the

ckage, in this case you have to keep the item and in a future order remember this timeframe.

me, you have to keep the item with you.

o have to pay for shipping cost, only if you have an inconvenience in a previous order and other agent provided you the free shipping.

o have to pay for the return label, only if you have an inconvenience in a previous order or this order and other agent provided you the fre

e time, remember that we only price atch with Nordstrom.com and we only can do that if the item is not in sale. In this case you have to ke

move the return cost so you can return it for free.

ail in the next 3 business days, if it is approved you will see the money back in the next 5-7 business days.

will see the money back in the next 5-7 business days.

package a few hours later or the next day, if ti´s been more than 24 hours after mark as delivered, I will send a request to the Delivery Rese

vided you the free shipping.

ther agent provided you the free shipping.

n sale. In this case you have to keep the item with the original price
d a request to the Delivery Research department for a refund, they will contact you back by email in the next 3 business days, and if it is a
ext 3 business days, and if it is approved you will see the money back in the next 5-7 business days.