E-Mail Case Example

Cas 1 : (Tracking number montre que le produit a etait livré)

Hi Dear,

We thank you for visiting (Store Name) and making your first purchase we're glad that you found what
you were looking for.

We are sorry for the inconvenience, since we shipped this item out to you and it has marked as delivered
March 9, 2018 at 12:46 pm in your mailbox, please can you asks your neighbors, relatives or friends if
they have received the parcel on your name.

Please let us know if you have any other questions or concerns of if we can help in any way.

Bes regards,

(Store Name)

/////////////////////////////////////////////////

Hi Dear,

We are truly sorry that the item that you received did not function as promised and thank you for
contacting us about this issue. We understand your disappointment, and apologize for any
inconvenience that this may have caused you. unfortunately the item below is no longer available.
Would you please accept a full refund and keep the product for the further using ?

/////////////////////////////////////////////////

Hi Dear,

We are sorry for this inconvenience. We take full responsibility of our product of the shipment until the
delivery to our customers. We will contact your post office and file a complaint about this package that
they will investigate this issue because it could also be at your local post office while waiting for your
pickup. Can you give us please a 3 business days to fix this issue. If the package lost or missing we gave
you a full refund, thank you for your understanding.

Please let us know if you have any other questions or concerns of if we can help in any way.

Best regards,

/////////////////////////////////////////////////

Cas 2 : (Out of stock)

Hi Dear,

We thank you for visiting (Store Name) and making your first purchase we're glad that you found what
you were looking for.

We are so sorry for this inconvenience, Unfortunately we have just been informed that the item below is
no longer available in US wharehouse, please accept our sincere apologies for your inconvenience.

If you want we can send you the item from our warehouse in China we bear the delivery charges, We
take full responsibility of our product of the shipment until the delivery to our customers.

Please let us know if you have any other questions or concerns of if we can help in any way.

Have a nice day.

Best regards,

/////////////////////////////////////////////////

Cas 3 : (produit defectueux )

Hi Dear,

We thank you for visiting (STORE NAME) and making your first purchase we're glad that you found what
you were looking for.

We are so sorry for this inconvenience and we regret to hear that you are unhappy with the item, our
goal is 100% customer satisfaction. We are happy to work with you to resolve this issue. Could you
please send us these details, shipping label (outside the package), picture to show the issue?

Please let us know if you have any other questions or concerns of if we can help in any way.

Have a nice day,

Sincerely,

/////////////////////////////////////////////////

Hi Dear,

We are truly sorry that the item that you received did not function as promised and thank you for
contacting us about this issue. We understand your disappointment, and apologize for any
inconvenience that this may have caused you. unfortunately the item below is no longer available.
Would you please accept a full refund and keep the product for the further using ?

/////////////////////////////////////////////////

FEEDBACK/ Request
Hi again, [[CLIENT_NAME]]!

I am following up with you regarding your order of [[ITEM_TITLE]].

I saw that you have received the product. I hope you are happy with it, It's been a real pleasure doing
business with you!

If I may ask, when you have a chance, and if you are satisfied with this transaction, please take a minute,
and leave me a positive feedback, as it helps promote my business. I would REALLY appreciate that!

Positive feedback and 5-star seller ratings are incredibly important to me!

You can do that via this link: [[FEEDBACK]]

(If you have already left feedback and I haven't notice it, please excuse me..)

Thank you so much!

Best wishes and have a wonderful week!

/////////////////////////////////////////////////

Send a message to the customer after marked item as shipped

Dear [[CLIENT_NAME]],

I'd like to let you know that your order has shipped and is on the way. You should be getting it within the
next few days.

I'm attaching the shipping information in case you would like to track it:

Tracking #: [[TRACKING_NUMBER]]

Carrier: [[CARRIER]]

I hope you are happy with your purchase, and hope to deal with you again, soon.

/////////////////////////////////////////////////

After marking item as ordered leave your customer a feedback

Thank you for an easy, pleasant transaction. Excellent buyer. A++

/////////////////////////////////////////////////

Send a message to the customer after marked item as ordered

Dear [[CLIENT_NAME]]! Thank you so much for your order of [[ITEM_TITLE]]!

I have forwarded the order to our warehouse. As soon as your item is shipped, I will provide you with the
tracking number so you can track the shipment.

It usually takes 2-3 working days to process the order, Shipping itself can take about 3-4 more days.

But I'm sure you will receive the package sooner than that!
Thanks again, and have a great day!

EXAMPLE OF INCREASING SELLING LIMITE MESSAGE

Hello, I Am Looking to increase my eBay selling limits. I am an eCommerce store owner who is
looking to buy the Starter package and list my inventory. I would Like to see if I can get it to
.increase beforehand to make sure I can list my items. Thank you for understanding