To:

[Customer’s Name]
[Customer’s Company Name]
[Company Address]
[City, State, Zip Code]

Re: Confrimation Order Cancellation

Thank you for contacting us.

Dear [Customer’s Name Mr/Mrs Last Name]

We appreciate your [email/letter] in which you ask for the cancellation of [quantity] [products]
order by you on [date]. We [want to inform you that] / [regret to inform you that] [we have
already ordered tha same from our supplier] / [we have alreadu started production] / [the products
are already being deliverd to you] / [we have informed you to check them before [you unpack /
sign the delivdery slip]] and cancellation is [possible/agree] / [not possbile/disagree].

Under our terms of sales, [[number] weeks advance notice is required for any cancellation] / [last
minute cancellation by our customer/client] / [the quality of products in previous order] / [the
delay in delivery] / [the financial situation of your company] / [the financial situation of you
customer] is a valid reason to cancel order. As such, we are unable to refund the
[payment/deposit] made for the goods. We also reserve the right to clain for the balance payment
of the goods.

We appreciate your time.

Best regards,

Sales Name
Sales Department
PT Gunung Raja Paksi Tbk.