Problem 1.

Hi John Smith, im Denny. And i'm working at this hospital. I know

you are calling that you have something urgent came up and will be unable to
keep my appointment for tomorrow morning. The problem is
you want to rearrang your appoinment with Dr. Brenda. Okay, i
do understand that. Be rest assured! I will arrange a new appointment of you
with Dr Brenda when you completely your deadline, and please annouce for me
know when you in freetime to arrange a new appointment as soon aspossible.
Thank you for using our service. If you have any question, please contact me on
the phone.

Problem 2.
Hi Jonathan Adam. Im Jenifer. Im working at this company. I know you
are calling that the photocopier you bought from
my company yesterday, but now you have not turn on and use it, and you you
don’t know what the problem is.. Im so sorry about that. I
do understand the inconvenience you have faced. I think may be it’s
mistake during to start,, so that why you have not utilized it. Dont worry
in order to turn on photocopier quickly. I will call the customer service staff of
the company, after i will annouce this problem and they will come your house
to fix it. I will send you 20% voucher off for your next purchase, thank you for
using of our service. If you have any question, please contact me on the phone

Problem 3
Hi Dan Peter. I’m Hanh, I working at a bank. I am so sorry about the
problem is that you have not received new credit card yet. I know your
old card expired this week and you use it for my business. I think
maybe you sent a letter in the weekend when my office didn’t work so
the letter was missed. Don’t worry in order to get new card quickly,
please prodive your ID and address. I will call to confirm and send you
new card as soon as possible. Thank you for using our service. Let us
know if you have any question.

Problem 4
Hi Gina Harmon. Im Henly Mine. Im working at this store. I know
you are calling that you order a new Barbecue grill from my kitchen
supply store on 25th June. The problem is the delivery usually take two
days at the latest and four days has gone by and nothing has arrived. I do
understand for this incident you have faced. I think maybe
the delivery has many order, so that why you have not received it. Don’t worry
in order to get a photocopier quickly. I will call the customer service staff of
the deliver, after i will annouce this problem and urge your order to
you received as soon as early. I hope you will receive it today or no later than
tomorrow for some friend come over to your house. I will send you a voucher 20%
off for you next purchase as an our apology to you. Thank you for using our
service. If you have any question, please contact me.